Kelseys Original Roadhouse - The Queensway

3.6
39 reviews
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CAN$30 and under
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Contemporary American
Canada's original roadhouse restaurant since 1978. Kelseys Queensway located near Queensway Cineplex & VIP Cinema and Mastercard Centre - we're North American favourites, like double stacked burgers, made with 100% fresh Canadian ground beef, fresh cut fries made from only the finest Ontario potatoes, two-handed sandwiches, and unforgettable chicken wings. (Trust us, they're crazy good!) So if you're in the mood for great food and a lot of fun, make sure to stop by.
What 39 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.5
food
3.8
service
3.4
ambience
3.4
value
Noise · Moderate
88% of people would recommend it to a friend
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OT
Toronto
8 reviews
Dined 6 days ago
Overall 3food 3service 4ambience 1

If you want an average meal, in an average roadhouse with slightly overpriced average food-then this is your place. Never my first choice of a GREAT place to eat, as they have very few non-meat or plant based offerings and the music is ALWAYS too loud. Everything seems fried, loaded with cheese - with too large servings for a normal person.
I would love to see healthier choices - like a whole column of healthy choices with healthy dressings on the side. If you don't eat meat, you're always stuck with only one or two very mediocre dishes. Seriously, get on the bandwagon - almost 10% of the canadian population is vegan or vegetarian - and this will not decrease, it will only increase.
Offer 1/2 servings and healthier choices. However, the staff are friendly, energetic - convinced everyone needs chicken on a salad lol, but you can't fault the staff for an average restaurant. All of these road house type places are the same.
Convenient to the Cineplex movie theatre-it's the only reason we book here.

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c
Toronto
20 reviews
Dined on July 2, 2019
Overall 5food 4service 5ambience 4

It's a super place to get together with friends. We were not rushed at all and service was great.

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G
Toronto
42 reviews
Dined on June 13, 2019
Overall 1food 2service 5ambience 1

Service was excellent, but that’s the only good thing I can say about this location. Caesar salads were limp and tasted like they’d been prepared hours before and left uncovered, sitting in the fridge. Burger was dry. Pad Thai was oily. The decor leaves a lot to be desired... I guess they’re going for a casual “garage” look...? Bare concrete floor, very uninviting. To top it off there was a very loud, prolonged altercation at the bar between a very drunk female (who later flashed our booth through the window, from outside, lifting her skirt and giving us the finger. She was a complete stranger to us!) and a male patron, and management did nothing to evict her until she started shoving another customer at the bar -! And this was at a lunch service - very bizarre, bad food and bad decor. We won’t return.

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LY
Toronto
3 reviews
Dined on May 25, 2019
Overall 5food 5service 5ambience 5

A last minute reservation to watch the Raptors game. Staff was super friendly and helpful even though very busy. Great food as always.

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OT
Toronto
9 reviews
Dined on May 18, 2019
Overall 3food 3service 4ambience 1

Typical roadhouse food-adequate but overpriced. Very loud in this place-the music should not be that loud-it exceeds safety values and is hard to hear anyone. When you're going for dinner with friends-it would be nice not to have to raise your voice to hear. Nothing exceptional about this place, a go to before the theatre because it's predictable.

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LG
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

I have been here many times over the years and have always liked how they keep their menu updated and now the restaurant has been updated. Very nice! Thanks to the staff for making mother’s day great!

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CR
Montreal
1 review
Dined on May 4, 2019
Overall 3food 2service 5ambience 3

Excellent service but food was not very good. Ribs were hard not tender. Chicken wings not the best...

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CB
Toronto
1 review
Dined on April 26, 2019
Overall 3food 3service 2ambience 3

Kelsey's is a good pre-movie dinner spot, just make sure you give yourself lots of time. The service tends to be pretty slow.

Some tasty options on the menu, but they sure look better in the pictures than what comes out.

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C
Toronto
7 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 4

Great food, great service. Will return in the near future .

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SF
1 review
Dined on January 19, 2019
Overall 5food 2service 5ambience 4

staff was very friendly.
kids menu was great. nice to see a gluten free option.
salmon was extremely salty and there was no indication in the description on the menu that the aioli contained dairy.
great deal on movie tickets.

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RJ
Toronto
1 review
Dined on December 31, 2018
Overall 1food 4service 1ambience 2

This was not the best experience. First I ordered food and after waiting 20 minutes was told that the kitchen had run out of food I needed up only getting wings me and my wife had ordered fires as well that never came they food was good but we felt rushed to leave at the staff was packing up. Just not a great night at all.

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OT
Toronto
1 review
Dined on December 1, 2018
Overall 5food 5service 5ambience 5

Fast service

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JY
Toronto
7 reviews
Dined on October 26, 2018
Overall 4food 4service 4ambience 4

Been here many times and always enjoy the food and atmosphere. The broccoli cheese soup was excellent and so were the popcorn shrimp.

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N
Toronto
13 reviews
Dined on September 23, 2018
Overall 4food 4service 5ambience 3

Went here with a friend to watch the NFL game. Our server was really friendly and attentive. The food was good, but nothing to rave about. We ordered the 4 cheese spinach dip with both the fried and baked pita triangles - they always hit the spot. Our mains were the chipotle shrimp sirloin and chicken alfredo pasta. Both very filling dishes. I ordered a couple of caesars, which also were satisfactory. The restaurant had a relaxed vibe. Wished that there were better options for seating as we had only one view of the tv which was a strain on the neck from our booth. Only other spaces to watch were at the bar on high bar stools, which would be uncomfortable for a full two hours while eating. Otherwise it was a nice spot for dinner and the location can’t be beat. Will come back again to try other items on the menu.

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A
Toronto
32 reviews
Dined on August 15, 2018
Overall 4food 4service 4ambience 4

Food was served hot and promptly.

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A
Toronto
32 reviews
Dined on August 12, 2018
Overall 4food 4service 5ambience 4

Our server was Miko, I’ve had before, he’s always pleasant and accurate
The food overall was served hot and good....well except the salad was cool.
I had the butter chicken fingers, which were VERY good....flavourful, but not too spicy.
My father said that the burger was really good, but that the fries were not great.

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PB
1 review
Dined on June 4, 2018
Overall 3food 5service 1ambience 3

The restaurant was seriously under staffed
There were few people in the restaurant however it took a very long time to receive our food
We planned to order coffee but our server didn't give us a chance when we ordered dessert
She also never came back to our table so we didn't order coffee and had to go to the bar to pay

I was a little embarrased as I had recommended the restaurant to my out of town guests

We went to Starbucks for coffee

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SS
1 review
Dined on May 29, 2018
Overall 1food 1service 1ambience 1

Waited for over an hour to get our food which was poor quality in small portions. After 45 minutes of waiting, the manager did come over to apologize and offer us free salads. We then waited what seemed like an unreasonable length of time for the salads, which were also poor quality in very small bowls. Would've been better to give us one of our overpriced meals for free than to give us the salads. Would most definitely not recommend this restaurant.

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A
Toronto
32 reviews
Dined on May 28, 2018
Overall 5food 4service 5ambience 4

Our server was great. He didn’t hover.
As a bonus he called me Miss, not the dreaded Ma’am.
The food was delivered Quickly, Hot, and Accurate.
All Good!

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BM
Toronto
2 reviews
Dined on May 25, 2018
Overall 5food 5service 5ambience 5

Child’s birthday

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OT
Toronto
23 reviews
Dined on May 1, 2018
Overall 5food 5service 5ambience 5

Very good place to go when you are seeing a movie at the theatre next door. They are on the ball and quick. The food is good and great value for the money

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SD
Toronto
1 review
Dined on March 31, 2018
Overall 4food 4service 4ambience 4

Child menu had a great selection. Our child ordered the build-your-own tacos. They enjoyed it.

Eveyone was pleased with their food.

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JV
Toronto
3 reviews
Dined on February 24, 2018
Overall 3food 3service 1ambience 3

Took forever to be seated and we even had a reservation! We realized that people who didn’t have a reservation and who just put their name on the list got seated faster than us. The hostess apologized profusely, but that didn’t go far. The server was also very dismissive. Wouldn’t go back.

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OP
1 review
Dined on February 17, 2018
Overall 2food 4service 2ambience 1

Had a reservation no tables were ready had to wait, no server came to serve us (she didn’t realize we were her table). Food was alright, half of the restaurant is fancy and the other half look like a fast food place. Service was relately slow she had to check on our food in the kitchen more than once.

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JA
1 review
Dined on February 17, 2018
Overall 4food 5service 5ambience 3

Need to vary the menu or have specials in all categories. The restaurant is very loud. Items are pricey but it’s a good location

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L
Toronto
1 review
Dined on February 14, 2018
Overall 4food 5service 4ambience 1

Good food and good service. It has changed from the Kelseys of old. More open concept and louder than what I remember. Good for parties and friends, but for a quiet meal and discussion... not so much. Was happy they take reservations vs. waiting with a pager like some spots. I will most likely return.

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HF
Toronto
2 reviews
Dined on February 2, 2018
Overall 1food 2service 1ambience 1

Definitely not a place I would ever visit again . Waiter almost seemed like he was avoiding our table and never even bothered to ask how the food was ( I guess he already knew) .Food was not better then any popup / street eat place and the drinks were downright awful .
I generally tip when I go out to eat but don't feel even a little bad that I didn't on this occasion . Avoid!!!
P.S I guess the first tell was that I made a reservation on a Friday night and when we get there the first person we see just says " Yea just take that booth over in the corner " SMH .

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OT
Toronto
5 reviews
Dined on January 27, 2018
Overall 4food 4service 3ambience 3

Food was being brought out at different times. She forgot about someone’s drink. I felt that the service we got for the amount of guests inside was slow. Food was okay

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A
Toronto
1 review
Dined on December 31, 2017
Overall 3food 2service 5ambience 4

For a last minute New Years Eve dinner plan with a 100$ Ultimate Dining Giftcard together, the combo was perfect. My boyfriend has been there before and said the food was excellect, so we decided to check it out. The service was excellect considering our waiter was actually the bartender also. She was welcoming, and even upsold our beers. However, the food is where it fell short. We got the half-sized nachos, which the cheese was over-cooked and dry. There was no jalapenos either when the menu called for it. My boyfriend had the 15 Wings medium style, and myself with the fish and chips. The wings were good, but not worth 22$. There was no options for other dilling sauces nor did it come with any side for that price. My fish and chip's were too greasy, the oil was oozing out everytime I cut a piece. The batter on the bottom of the fish was soggy and tasted unappetizing. My fries looks like they were cooked in old frying oil, they were brown and soggy. For a $90 dinner, the food did not meet that expectation. The ambience was perfect, we were able to hear eachother well and exciting crowd filled environment. If I were to go back, I'd 100% order something, and next time speak up about the food to the waiter

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OT
Toronto
2 reviews
Dined on September 13, 2017
Overall 5food 5service 5ambience 4

Service was outstanding, food was tasty and the beer was cold. A+

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GW
Toronto
2 reviews
Dined on August 24, 2017
Overall 2food 2service 2ambience 3

We were there on a work farewell lunch. Service was extremely slow. I ordered wings because it was the special. It was overcooked so I didn't enjoy as I use to.

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OT
Toronto
17 reviews
Dined on July 31, 2017
Overall 4food 4service 2ambience 3

Service was slow but food came out fast!

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OT
Toronto
17 reviews
Dined on July 26, 2017
Overall 4food 4service 4ambience 4

Service was okay. Good food.

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OT
Toronto
17 reviews
Dined on July 20, 2017
Overall 4food 4service 4ambience 4

Food was delicious and server was great!

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M
Toronto
1 review
Dined on June 18, 2017
Overall 1food 2service 1ambience 1

They did not know we were coming , the food was late , and the manager apologized with a free meal .

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JH
Toronto
13 reviews
Dined on June 13, 2017
Overall 5food 5service 5ambience 4

Had a great lunch with an old friend. Service was excellent and food amazing. This was my first time at Kelseys and won't be the last

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OT
Toronto
17 reviews
Dined on June 9, 2017
Overall 4food 5service 1ambience 3

Server wasn't good but good was amazing!

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JL
Toronto
1 review
Dined on May 20, 2017
Overall 5food 5service 5ambience 5

The food was fantastic and the price was great. The staff were friendly, made good recommendation regarding a side order and made it a really great dining experience. Great Saturday meal out. Thanks all.

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FT
Toronto
3 reviews
Dined on May 14, 2017
Overall 1food 2service 1ambience 2

Unfortunately we did not have a favourable experience. Despite making a reservation, and although it was acknowledged we haf one when we arrived, we were advised they only had a table for 2 that the 3 of us could squeeze into. No table was actually Reserved for us. Ironically my Mother had arrived a few minutes before us (which we didn't know) and ended up getting a larger table, she did mention the reservation but it was not marked as reserved, she had just seen it available and asked for it. We waited over an hour for our food. Just salads, a wrap, and fish and chips. Fries were cold, sent back and they came back after we had eaten the rest of our meal, and unfortunately after inquiring about them. They were returned just refried, oily not fresh fries. The unfortunate situation was we know it was not just us, the service was slow for all patrons. Being Mother's Day our server brought a tiny trinket bag when we sat down. Inside were 3 little chocolates. She placed it on the table and without us asking, stated sorry this is only 1 per table, not per mother at the table. She seemed very embarassed. It was an unpleasant experience for any given day. But even more so that we were celebrating Mother's Day, a special occasion where we could have gone to one of the many other restaurants around the area.

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Tweets by Kelseys Original Roadhouse - The Queensway