Kelseys Original Roadhouse - Guelph

The salt and pepper wings had too much salt and pepper on them. Won’t get them next time.

It was our sons birthday and I had made reservations We got a crappy table and it was soooo loud we couldn’t think Our server was rude and some of our food was sent back as it was cold We waited for ever for our bill and had to ask 2 differentServers to find our waitress for us. My husbands chicken ceaser salad was watery and no taste at all Such a disappointment as we usually enjoy sitting at bar for a drink and lunch

Dislike the high noise level from the music, we had to be mouth to ear to have a conversation. The noise level overall sounded like we were at a disco not a restaurant. Service was slow, the server was not pontual.
The restaurant was overly noisy between the sound system with the disco level music to the # of patrons eating and talking.
I spent 25 years in restaurant & hotel industry, the service that was given that night, in my time the server would have been disciplined and/or fired.
Kelsey's should revie their training and standards of service, as well as reduce their noise level. It's not a disco or a dance bar.

Server was not very good

I just thought for what we ordered which was apps a d 3 drinks it was very expensive and that was a coupon and a gift certificate on top of what we paid. Way overpriced

Good place and solid menu. You can count on the speed of service and always something healthy on the menu.

My mom had a hair in her food, which was gross (the server offered to replace the meal, but my mom was too grossed out to eat anything else), the gluten free bun I had disintegrated, I had to remind the server for butter and ice cream for my son, my dads burger didn’t taste very good.. it used to be a great restaurant but the meal was definitely not great, we won’t be going back.

Great food and service! 👍. Very difficult to talk at table. Need to install sound absorption in ceiling.

Always a great meal and service at this Kelseys!

Awesome as always!!

Getting together with old friends

We were very pleased with the service. Food was very good.

Great place for a large group at lunch.

Hello. We were going to the theatre after so we werent looking for a quiet intimate dinner. And thank goodness, lots of kids lots of noise. That wasn't a problem. I was impressed by the service as more than one person came by to make sure we enjoyed the meal. I didn't complain about my salad as my husband finds it embarassing. I had the chicken goat cheese and beet salad. The lettuces had slimy greens included that were drowned in dressing- did you think I wouldn't notice? The chicken breast was very small. for 16.50 I expected a little heartier portion of chicken beets and onion and cheese. I felt that it was mostly lettuce of which too much was slimy. My husband enjoyed his ribs. I would most certainly try again, but you asked for my opinion so you are getting it.

Horrible waitress made my experience at kelseys terrible. Waitress would ignore our table. Had to ask at least 3 times for water before another waitress finally brought us water. Table was not cleared efficiently. We were left with empty plates and cups covering the table never to be taken away. Bills were also not presented individually, just left to figure it out amungst ourselves. Also left the debt machine at our table. Couldnt wait for the transaction to be finished and left us. We waited 15 minutes between each person for waitress to come back and allow next person to pay. no excuses for this horrible service as restaurant was not busy. Really disapointing because I love going to kelseys. I have never had a bad experience before and I would always recommend. This experience has deffinatley changed my opinon on the restaurant and I will not be returning to this location.

Delicious food! Cold beer! Very friendly faces! We love this restaurant!

Birthday for my friend we love the patio

I am gluten free, so really enjoy your gluten free buns. I would be nice if you had a gluten free dessert, preferably a chocolate mouse!

Very poor service. Disorganized wait staff, shift change, they forgot about us. Not impressive. Food was great.

Good was good we go for the gluten free buns! Service great!

Parking lot was slippery, I did slip and almost fell while walking in. The walkways were nice and clear but the parking lot was slippery.
Food was great as usual and our waitress was fantastic!

We have been here several times and experience is always great.

Yeah, it's ok but only if you are looking for somewhere to sit and eat? And you want a specific faire (Road house style foods).

Always a great experience at this Kelsey’s. Food and staff are amazing and there to make sure you have the best experience.

Dinner was 5 adults and 1 child. Food was awesome. We had the flat pan nachos and deep fried pickels. Both were awesome. I always get the chicken fingers and they were by far the best at your establishment. In fact 3 of us adults got them. Huge portions and hot when they came out of the kitchen. I frequent the Orillia Kelseys and the food just doesn't quit compete. Awesome Job. Our server Tim was great as well! He certainly helped with the enjoyment of the experience.

Amazing restaurant with great staff that truly care about your experience

The food was great, and our server was very attentive and friendly. Good food, good times!

Food was good. Quality and quantity.
Staff was very good. Attentive and patient.
Would go there again!

Love this restaurant.. the people are great and the food is great..

Long wait time for drinks. Waitress tried to "make-it-up" up to us by giving our 2 year old a large glass pint glass of chocolate milk instead of the kids size plastic cup that had a lid. After we cleaned up all of the spilled milk (likely why kids cups are plastic with lids....) After we were able to finally get someones attention to get some napkins, our waitress brought us 2 napkins for 4 of us. Apparently she has never seen a child eat before. Food was cold. Kids meal includes dessert - which she randomly brought in a take-out container. I guess she was looking to get rid of us? Its been acceptable there in the past, but this time it was bad. Hopefully it was just one bad waitress.

We’ve gone to Kelsey’s for all of our birthdays. The service and food are outstanding. The restaurant is always so clean
We love it

food was good, server was pleasant....but service is soooo slow. everytime we've gone the process takes forever, one time we left after 2 hours without even getting our food. this time it was not that slow, but still takes far too long to serve customers

Our waitress was amazing! Our group follow a ketogenic lifestyle and she made us feel comfortable and her knowledge of choices were perfect!! Thank you

We have always gone for the outside dining but this time the bees were really bad.

They were very accommodating . We had booked the patio but the weather wasn't great because of rain. Sat us in the bar and then the dining room. Noise level was extremely loud due to a party in the bar area. However the food was good and we enjoyed ourselves.

Kids wings were dry and unedible everything else ok.

The music was way too loud. I had to shout at my partner.
The music was awful, providing no calming environment at all and not even fun, just jarring.
The calories and salt were way too high.
The garage doors were open and it was cold.
We will not be coming back to Kelsey's.
Interesting enough, many months ago when Kelsey's Milton burned me for a birthday dessert, I was dissatisfied then. I got home and realized I had been charged for the cake my daughter had for her 40th.

It was my birthday and I had asked for a bar table as it’s quieter than the dining room. I was a little disappointed that there was no dessert or even acknowledgement that it was a birthday celebration. I am gluten intolerant so not many desserts I can have but a shot of something left Ken Grand Mariner or an sorbet would have been a nice touch. I do love your glitter buns best in all of Guelph

Great food and service as always

Really not impressed at all. Made reservation for 2 ppl for noon. Stood at door for over-rated amount of time before I found someone to seat me and guest. Restaurant was not busy at all for time of day. Server was good but lacked in attention to customers. Too much time in between coming back to table to ensure all was well. Had to continue to ask for whatever was needed. Food? meh, not as good as I thought it would be. Had family with 3 small children seated beside us when there was plenty of other places to sit them. :( Coffee was blah! for lack of better word. Then while sitting, eating I rec'd phone call from Kelsey's about being late for my reservation!!!! I thought I was being "punked" and couldn't actually believe your restaurant was calling me....in the middle of my meal!! Over all, not impressed.