Kelseys Original Roadhouse - Brampton Queen St
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
- Staff temperature check required
- Contact tracing information collected
Two of my party ordered fish and chips which was very tasty but unfortunately the fish was cold. The server and management were very apologetic and did compensate us for it. It wouldn't stop me from going back. The service was great.
Service was good. Waitress very sweet. Atmosphere cold and uninviting. Sat in a booth and the booth behind us the couple were coughing up a storm all through our dinner. Hello? Stay home people!! I ordered balsamic chicken and half the plate was warm and the other half cold.
My friend ordered chicken tenders and sweet potatoe fries and the portion sooo small it left her hungry. Won’t go back for a very long time. Very disappointed.
Made a reservation for a birthday - even confirmed it over the phone just to show up and for them to say they're closed
Please don't try the plant based burger here. It was kind of stale. I actually had an upset stomach instantly after reaching home.
Everyone was very nice and polite. Service was great 👍
Our reserved tables took about 40 minutes to wait and the food took about the same. There were items on my bill that I didn’t order. No one greeted us at the front for about 20 mins - I had to chase a server down for information on our reservation. Our server wasn’t around when needed and it was confusing who our server was as we had to chase down someone different every time. I felt uncomfortable interrupting our server who was eating at the table next to me for service. The patio itself is nice, not the chairs by the parking lot. I won’t come back to this location.
Server was great
The service and food were ok. The washrooms however were disgusting! There were limited stalls due to social distancing and none of the toilets were in working order. The owner needs to invest some money in upgrading the washrooms. It was unacceptable to expect diners to use the facilities and would definitely not pass a health inspection. Based on the washrooms alone, I would not return to this location.
Paid Cash Never recieved scene points
It was a decent place. We were allowed to change our table too when we asked (coz of too much sun in our eyes at one place). Server was good too, very cordial and gave us a lot of space and did not rush.
Great food. Ideal portions. Everything ordered came perfect.
Chicken fajitas was served mostly with onions and barley with any chicken. I didn’t enjoy my food and service
Great service!!! Excellent food and drinks!! Excellent way to kick off patios opening after a long haul with Covid....
Over all ok experience, food was great, I had two issues, first the layout of the patio could have been better, there was one umbrella covering thee tables, so we had to choose between baking in the sun or not being socially distant enough from the table next to us. Second for a Father’s Day weekend the seemed understaffed. We had to wait almost 15 minutes before someone greeted us and take our drink order.
Service was great- we asked for a drink recommendation and with our permission they surprised us with a great slush cocktail. Food was as expected.
Bad seating and service… food came cold
Great service, food and ambiance. Very friendly staff
Food was good, service was better than expected; but patio seating looked forced.
Great service given it was only the second day of reopening.
Service was horrible.
Food was just as bad to match it!!
Service great - food great - definitely recommend
The venue was as expected, food is always consistently good, I did not like the dressing used on the salad, so the chicken salad was a bit Meh.
I found the chicken parm to be excellent.
Waitress was great, they all seemed delighted to be back at work
have been many times, and will definitely go again, consistent good menu and location
I loved my food and the service and will be returning
Waited over 30 minutes before we got our drinks and almost two hours before our food
Slow service mainly because they were understaffed.
Our service did a good enough job, but she was the only one in the entire section AND she was the bartender.
The service was very poor. Food took a long time. When it finally arrived I had no cutlery to eat my food. I had to ask 3 people if they could bring me cutlery and still no one brought it. I finally walked into the kitchen to see if someone could provide me with some cutlery and the person I spoke with said to me someone will bring it out to you.
I went out and waited another 10 min but nobody came. I finally just began eating my food with my hands. The food was now cold. Half way through my meal my server brought my cutlery. I think an apology would have been the right thing to do at that moment. But instead she just placed the cutlery on the table and walked away.
My friends plant based burger was missing a chunk, mustard bottle wasn't opened, dry seasoning was not done propely on the wings. Service was ok.
I did find the music a little loud to be able to have a conversation two people over.
The servers were very friendly but the food was sub par. I had wings and ribs, wigs were dry and tough and the ribs were also tough
We went on a Friday night and it wasn’t busy. The food itself was quite good, but a little bit on the pricey side compared to other restaurants as the portions were fairly small.
We also had 2 servers (1 was getting trained by the other), and were very inattentive. Obviously the trainee server was not familiar with the menu items, which was a little frustrating but still understandable. However, the other, more experienced server, rarely checked in on us (maybe 3 times total) and it was hard to get her attention when we needed assistance.
The worst part of our experience was how long it took for the food to arrive. Like I mentioned, it was not a busy location at all, yet we waited nearly 15 min just to get chicken wings! The worst was when we wanted a second round of food items since by the time the food arrived most of us weren’t even hungry anymore. Can’t imagine how much we’d have to wait if the restaurant was actually busy!
Overall, this restaurant was not worth going to, and I definitely will not be returning.
It was Amazing. Our server and the staff are just amazing. Thanks for an Amazing place and great good and a Fantastic atmosphere!!
Incredible food amazing staff
will stop by again clean place close to home thank you very much to all staff for amazing service
We decided to try out the “new” updated Kelsey’s for my cousins birthday but it was an all round horrible experience. We waited 10+ minutes after being seated for someone to come by our table even just to introduce themselves or offer water and the restaurant was quite empty. Once we placed our order, food came out cold, soggy and tasteless. Cheese on top of the pasta wasn’t melted. Without us asking, the manager did give 25% off our bill for the experience but wasn’t worth it. Wouldn’t go back and would not recommend.
Food was good. Service was okay. The server acknowledged that the experience and service didn’t go well as a courtesy gave us 15% off the bill. It was busy night server tried his best just couldn’t manage well.
The bar area has lots of big screen TV’s to enjoy any sports game that may be on. Our server Erin was awesome! Erin was always on top of having my Diet Pepsi refilled! We will sure be coming back to see Erin because of her great service!
First time dining in the “New”Kelsey and liked the atmosphere and ambience
Kelseys Original Roadhouse - Brampton Queen St does offer delivery in partnership with Uber Eats. Kelseys Original Roadhouse - Brampton Queen St also offers takeout which you can order by calling the restaurant at (289) 948-2747.
Kelseys Original Roadhouse - Brampton Queen St is rated 3.7 stars by 36 OpenTable diners.
Kelseys Original Roadhouse - Brampton Queen St does offer gift cards which you can purchase here https://theultimatediningcard.ca/udc/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.