Kelseys Original Roadhouse - Barrie - Bayfield
This location is our go-to for weekly dinners, and we had a predictably good time. Clean, prompt, super friendly.
The chicken was over cooked and inedible. And the service was friendly but almost non-existent. We love this restaurant and are frequent visitors. So, we’ll give it one more chance before taking our business to another. Our experience here is usually 5 stars!
Dinner was a birthday/mother's day celebration. 5 guests. 4 were served their dinner in a timely manner. 5th person did not get their dinner and we had to go to the manager. We were all given a discount on our bills and a free dessert.
As always, the food and service were top-notch. We love this location!
I love going to Kelsey's but I find because the music is load, it causes the patrons to speak louder. Then the sound level gets so loud you can't hear well to carry on a conversation. Especially if you are there with an older person.
Chicken wings were extremely tasteless... and dry. Butter chicken is not even in par with those home made one with VH sauce. Presentation of the chicken is like overdone and burnt, not appealing. The fried bread of the spinach dip was also not as freshly crunchy and as tasty as those we tried in Toronto, saw like oily on one side of the triangular shape bread ( all of the bread). Yam fries were not crunchy enough, like fried and then sat in the kitchen for the whole day...with lid cover( and wet). Quite disappointed... but service was ok and not as noisy as those Kelsey’s in toronto.
When we arrived for our reservation we had to sit almost 5 mins before staff approached us to be seated. The waiting area was in clear sight from the bar where 2 staff were talking and looking right at us. When we ordered our waitress kept forgetting and mixing up our order. She kept coming back to clarify and add on items. She told us that a soup came with one of the items ordered. But to our shock was charged for this in the end. When we got our food it was cold and not appetizing. The flavour was ok, but the warmth ruined it. Once again our desert order was mixed up with the wrong topping. When we went to pay we were told our CAA membership discount was not accepted and that our Bon Appetit gift cards could not be used. I also had an OpenTable dining reward that was not accepted at first. So what should have been a quick lunch at a reasonable price we had to pay for subpar food and service with none of our discounts honoured. I even spoke to staff about my reservation by calling in before attending and confirm that these would be honoured. The staff was unaware of what open table was. They did not know that the Resturant used an online reservation system. I asked to speak to the manager and he was just as shocked. I spent 5 minutes explaining to him what open table was and the dining cheque. The staff doesn’t not seem to understand their products and services. Corporate needs to educate staff on company discounts and gift card systems as well. These CAA discounts are supposed to be at every location and the gift carts are valid at all of the Cara Resturants. However the manager refused to honour anything.
Great service, food was a little slow but good. The restaurant staff (hostess and ? Manager) were new to use open table but seemed receptive when I explained how it worked. Will be back for sure.
It was a lunch Birthday meal- it was on the noisy side - but given the time of day we were expecting that. The service was very good as was the food. We will definitely be back
The new decor is very nice, the server was very good and very friendly, the food was very tasty. There are two negatives in my mind .. the seats for the booths are low for the table height, and at the table and chairs arrangements, the table top is just a little small in my estimation .. but neither would prevent me from returning. Younger people probably wouldn't have a problem with either situation.