Kelseys Original Roadhouse - Ancaster

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1. G

   Grandma

   1 review

   4.0

   1 review

   Dined on July 29, 2022

   overall4food4service5ambience3

   This is a good place to eat for a tasty moderately priced lunch. We were indoors. at a booth near the bar. We found the music level somewhat loud making it a bit difficult to carry on a conversation. We could have use a nearby hook to hang our sweaters and hats, as the booth was quite narrow and there was little room beside us to put our sweaters and purses. The men's washroom needed cleaning up. There was also a large ball of garbage dropped by the front door and a small cardboard box shoved into one of the planters, both readily visible. There was a male employee chatting with a young people at one of the outdoor tables who should perhaps have first been checking the entrance to see it were presentable for customers entering the premises.

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2. EM

   ElizabeteM

   Toronto

   1 review

   1.0

   1 review

   Dined on May 22, 2022

   overall1food1service1ambience1

   It was closed for renovations. Went to Milestones instead. No comments in the website

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3. KM

   KathyM

   Toronto

   2 reviews

   1.0

   2 reviews

   Dined on May 19, 2022

   overall1food1service1ambience1

   Got to the restaurant and it was closed because of renovations!!!!!

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4. AM

   AMonroy

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on April 23, 2022

   overall5food4service5ambience5

   Food was great tasting but portions a little small.

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5. MC

   MmmmChickenMmmm

   New York Area

   1 review

   3.0

   1 review

   Dined on April 15, 2022

   overall3food1service4ambience3

   My wife order was too salty so it was remade. It took about 30 minutes to get that dish back to the table. The fish and chips fish crust was too hard. This is my go to meal at Kelsey. I eat this almost every time to visit the restaurant and this was my least favourite visit. The fries was good. The wings were great. The mashed potatoes was ok. All that I stated is based on the normal standards this restaurant as set from past visits. The waitress was great.

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6. B

   Bubbles

   Toronto

   1 review

   5.0

   1 review

   Dined on April 5, 2022

   overall5food4service5ambience5

   We wound out being 3 people for lunch. Menu was extensive-- something for everyone's palate. Our waitress introduced herself and the young man in training. Both gave excellent service. Everyone enjoyed their menu choice. No leftovers at our table. Thank you for another meal experience.

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7. GH

   GillH

   Charleston

   1 review

   4.0

   1 review

   Dined on March 24, 2022

   overall4food5service5ambience5

   Great food and service. Atmosphere really. Excellent service!!!

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8. NB

   NancyB

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on March 16, 2022

   overall5food5service5ambience4

   Laura has served us many times and she is wonderful - always a smile on her face, and the service is excellent!

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9. AC

   AmberC

   Toronto

   3 reviews

   2.0

   3 reviews

   Dined on March 5, 2022

   overall2food1service2ambience2

   Little to no choices on the menu…. Staff were sparce…. There was only 1 bar tender/server….. we came in at 5:30…… finally got out of there at 8pm Fajitas have changed….. not the same as they used to be. Very little to none for dairy free choices…. Too expensive now for crappy food Will not be back.

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10. BP

    BevP

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on March 3, 2022

    overall5food5service5ambience5

    We are an older couple and we only really enjoy the ambience in the bar. Really noisy in the general seating and not enough mood.

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11. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on February 26, 2022

    overall5food5service5ambience5

    Good. Not busy. Good service

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12. LL

    LindyLou

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on February 25, 2022

    overall5food5service5ambience5

    As always the food was good, and generous. One of the best burgers around without the ridiculous price of specialty burger joints. Service was excellent, cheerful and quick.

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13. RL

    RichardL

    Toronto

    1 review

    3.0

    1 review

    Dined on February 5, 2022

    overall3food2service3ambience3

    When you order a bowl of chili, you don't expect it to be served in a bowl that is ice cold and must have been taken out of the fridge. As such the chili went cold very fast. They got our drink order wrong as well. I'm disappointed.

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14. OT

    OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on February 5, 2022

    overall2food3service2ambience1

    Needs a Reno Badly I will chalk up the service to being rusty after a long shutdown

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15. N

    Newyears

    1 review

    1.0

    1 review

    Dined on December 31, 2021

    overall1food1service1ambience1

    Food was cold and took 45 mins to get wings and simple nachos. This was New Year’s Eve and there was maybe 5 people in the restaurant. Seems they were more interested in getting the take out orders ready instead of us. I understand they were waiting for my fries to be done but by then my wings were dry and my wife’s nachos cheese was cold. Probably forgot to put the fries in.

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16. J

    Judy

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on February 14, 2020

    overall2food1service1ambience2

    We ordered your Valentine's Dinner combo with came with an appetizer, 2 entrees and a dessert. We waited quite some time for our appetizer but were understanding as we heard the kitchen was behind. Not impressed when our appetizer was served with our entrees... All came out looking like they had been sitting for a bit getting cold.. Service wasn't great hence getting our appetizer with our entrees. The waiter was overwhelmed and the restaurant could have used a couple of more runners to deliver food to tables so it wasn't sitting under a heat lamp waiting.

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17. JG

    JimG

    1 review

    2.0

    1 review

    Dined on February 14, 2020

    overall2food3service1ambience3

    Had to wait over an hour for food to arrive and then found out the server had missed part of my entrée. The missing part arrived when I was more than halfway through the rest. After apologies we were give dessert on the house which was nice. Food quality was OK.

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18. WP

    WanderingPhilosopher

    Chicago

    5 reviews

    2.0

    5 reviews

    Dined on February 8, 2020

    overall2food2service2ambience3

    Wow - we’d heard Kelseys was not great but even so were surprised with how bad it was. Servers were friendly, but food was very slow, orders were mixed up, appetizers came after the main course, and the food itself was bland and greasy. We should have guessed from the beginning, when they seated half of our party in the bar to wait for a table and seated the other half at a table, without telling either group the other was there. The staff seemed disorganized, but we’d overlook that if the food was good.

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19. FL

    FoodLover

    Toronto

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 31, 2020

    overall5food5service5ambience5

    Food was great!

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20. JB

    JackB

    1 review

    2.0

    1 review

    Dined on January 3, 2020

    overall2food2service2ambience2

    Took excessive amount of time to get the main course delivered. Server had to keep coming to apologize for the numerous delays. Once delivered the food was not very hot, luke warm at best. No eating utensils on the table, had to keep asking for those. Everything on the menu is overpriced.

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21. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on December 27, 2019

    overall5food5service5ambience4

    Super-fast service and great food.

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22. w

    willow

    Montreal

    13 reviews

    3.0

    13 reviews

    Dined on December 8, 2019

    overall3food4service4ambience3

    Great waitress, the food was slow getting to us but not when it arrived and everyone enjoyed their meal. The coffee was cold so the waitress made a fresh pot that satisfied everyone. The restaurant could use a deep cleaning and the beach seats were tired and a bit dirty. Friendly staff but the restaurant could use a freshening up or Reno.

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23. CC

    ChrisC

    Toronto

    3 reviews

    1.0

    3 reviews

    Dined on October 25, 2019

    overall1food2service1ambience3

    We have been to this location a lot and this time we went with some friends from out of town. I have never had such a bad experience. First of all the server brought a bottle of wine to the table and didnt know how to open it. We had to show her. Obviously she wasnt trained well. Secondly when they brought out my meal it was wrong so they took it back and when it came out the veggies were raw not even cooked. One of the people in our group had asked for vegan chili and when she had brought out all of the other meals she said it wasnt available so everyone had their meals and she didnt. They made her something but everyone had eaten already. The supervisor did compensate us with a discount for our meals but if they dont smarten up people will stop going.

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24. LL

    LindaL

    Toronto

    22 reviews

    vip
    2.0

    22 reviews

    Dined on October 12, 2019

    overall2food2service2ambience3

    We returned following a bad experience about 6 weeks ago. The manager handled the situation properly so we thought we should try again. This time our appetizer- calamari- was overcooked and due to the. amount of batter, it stuck together. My wife’s meal—sirloin- turned out the way she wanted it. Mine-fish and chips was just as bad as the first time. The amount of panko that I left on the plate was double to the amount of fish that it covered. To top it we never had our server stop by during our meal after the problem with calamari. The manager came over to speak with us and it was the same person as the previous visit. She did what she was supposed to do but we told her we would not return again. She even told us to ask for her when we came in and she would personally oversee everything. We said no thanks. We eat out often enough and at similar establishments, we don’t need to go back. We feel sorry for those that are too shy to complain about poor service or poor food. This particular location needs new kitchen staff.

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25. B

    Brian

    Toronto

    10 reviews

    vip
    3.0

    10 reviews

    Dined on August 24, 2019

    overall3food4service3ambience2

    Restaurant is getting run down and needs a deep cleaning, food prep has been slow the last three times. Will likely to a break from this Kelseys

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26. LL

    LindaL

    Toronto

    22 reviews

    vip
    3.0

    22 reviews

    Dined on August 9, 2019

    overall3food2service3ambience4

    We had our issues with the entrees. The calamari appetizer was very good, but the entrees failed. I had fish and chips. The fish batter was very thick and I ended up pulling the fish out of the batter. The batter stayed intact. My wife had the sirloin steak and it came over cooked. They took it back and it was a bit of wait for the new meal to return and it was medium versus medium rare. The manager did not come to our table until we asked for her. When she arrived, she apologized for the issues, comp'd the meal and gave us a voucher for our next visit. So, we will return to give Kelseys a second opportunity but not too soon.

    Report
27. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 15, 2019

    overall4food4service4ambience3

    Just went in for a quick bite before the movies Just had nachos to share with the family Good service , good food Really noisy

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28. BM

    BrooksM

    Toronto

    1 review

    3.0

    1 review

    Dined on June 15, 2019

    overall3food2service3ambience4

    The roasted red pepper and tomato soup was salty, my kid’s chicken fingers were almost burnt.

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29. AC

    AmberC

    Toronto

    3 reviews

    2.0

    3 reviews

    Dined on May 25, 2019

    overall2food3service4ambience2

    Sat in a booth, there was large ants all over the wall. We asked to be moved. Was placed in another booth that had ants all over. Had to asked to be moved again, and nothing else was done for us. Worst experience ive ever had. Also Washrooms are old and run down. Wont go back to this kelseys until they do a decent renovation.

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30. EH

    ErinH

    Toronto

    1 review

    1.0

    1 review

    Dined on May 19, 2019

    overall1food1service1ambience1

    The waiter was trying his best but had no help from the other staff. They were too busy talking. The food came out cold and in shifts. We didn’t even eat together. The washroom was dirty and needed to be refurbished.

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31. JC

    JerkChicken

    Toronto

    1 review

    3.0

    1 review

    Dined on March 29, 2019

    overall3food3service4ambience2

    Smallest and most run down Kelsey’s I have been to. Room was extremely warm and quite noisy and cramped. Cheerful waitress though. Food was as expected. No complaints there.

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32. KP

    KarenP

    Toronto

    13 reviews

    2.0

    13 reviews

    Dined on March 9, 2019

    overall2food3service1ambience2

    Kelsey's is generally a great spot - but on this occasion at this Kelsey's (Ancaster) we were unimpressed - we went for lunch - service was extremely slow; the waitress we had seemed a little too familiar with us - I personally do not lke to be called "hon"... Will we go back - yes - but not to this one .. not for a while.

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33. CT

    CherylT

    Toronto

    5 reviews

    vip
    2.0

    5 reviews

    Dined on February 1, 2019

    overall2food1service2ambience1

    The restaurant is looking really tired. The food used to be decent at the restaurant but the quality has declined.

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34. L

    Lana

    1 review

    1.0

    1 review

    Dined on January 1, 2019

    overall1food2service1ambience1

    Although we go to Kelsey’s quite a bit, the last few times have been lacking. Our food was burnt and when we asked for another it took quite a bit of time to get it. Also, my friend and I asked for our meals to be packed and the server took no notice of whose was whose and confused the packages. Came home and had the wrong meal. No mints or candies at the end disappointed the children. We have a birthday party tomorrow and our kids asked to not go to the Kelseys Ancaster. This isn’t the first time we’ve left feeling it is less than mediocre.

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35. HR

    HughR

    1 review

    4.0

    1 review

    Dined on December 31, 2018

    overall4food5service5ambience4

    Good food, atmosphere and charming service. Service was quick and hot. Made it to the show in plently of time. Thank you. Will be joining you again.

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36. GS

    GSFalco

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on December 31, 2018

    overall3food3service3ambience3

    Not happy with food portion for cost of entree for 2 people.

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37. AP

    AndriyP

    1 review

    4.0

    1 review

    Dined on December 18, 2018

    overall4food4service4ambience4

    Nothing bad to say really, had a good time. Waiting time quite acceptable, service prompt and polite.

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38. MC

    MarkC

    Toronto

    1 review

    3.0

    1 review

    Dined on December 1, 2018

    overall3food4service5ambience3

    Kelsey’s was fine, Open Table was not! They didn’t have my reservation!!! Why use it?

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39. JP

    JacquiP

    Toronto

    1 review

    2.0

    1 review

    Dined on November 22, 2018

    overall2food2service2ambience4

    I will not be going back to this location. Dishes were not clean, food was cold and service was just ok

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40. KS

    KSLMCP

    Toronto

    1 review

    3.0

    1 review

    Dined on November 10, 2018

    overall3food1service3ambience3

    Friendly staff and accommodating for a special request. Unfortunately most of our group of 6 didn't enjoy the meal. Food was lukewarm at best (wings were actually cool inside and looks like sauce was just dumped on it). Steak was good but the creemore sauce was very salty. Spinach appetizer was good. Two from our group had to wait about 10 minutes longer for their food than the rest of us (wings/fries for one and chicken Caesar salad for the other) and their appetizer arrived with their meal. Some of the other meals also included wings fries and a salad but arrived in a timely manner. We chose this restaurant/location as it was a mid-way point for our group to meet. Probably won't be going back in the future with this group.

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