Keller's American Grill - Isle Casino Bettendorf
First of all we sat for 15 minutes before some one checked on us and then said "oh I guess we better figure who is supposed to service this table"
Wife ordered the steak trio and the lobster on top was fried to a crisp. Inedible. They did bring a replacement.
I Ordered steak rare. Arrived as done.
Sent it back and asked for dessert to go. Well they brought dessert to eat and my steak to go.
Place was not busy but they appeared to be overwhelmed.
Wait staff was adequate.
Had a filet, it was cold but good flavor. Service was less than expected for the price. Poor. She was friendly but seemed very unorganized. $100.00 meal I expect much better. I still tipped well
Great service, Great food, and very timely. we were seated on time and in the area we requested
Food was good. Restaurant was empty and we had reservations but still they sat us in a far corner. Also had $100 in gift certificates but were told could only use fir exact amount - no cash back and couldn’t use toward top. Very disappointing since cash was paid for gift certificates and assumed they would more than cover cost of meal. Had to spend $35 of own money and leave with unused gift certificates!
In the Past the Food was Always good here, But, when we visited over Thanksgiving weekend, The food was Horrible. They must have a new cook. steaks were over cooked and Lobster was under cooked both nights we ate there. Will not return. Even the salad had a funky taste and the dressing was tart.
Took 20 minutes before our waiter ever came to the table after being seated, the place was NOT busy. Drinks took a solid 15 minutes to get to the table after ordering. So now we’re at least 35 mins in and haven’t even been offered the opportunity to order food, we did get a 2nd order of bread that we didn’t want or touch delivered to the table while still waiting for our drinks. Order our food, takes at least 45 minutes (steak for me, salmon for wife), again the restaurant is at least 75% empty so there’s no excuse. The food arrives, it is hot, but the quality, taste, and portions are not reflective of the prices. I would guess my steak was a very poor USDA choice cut (for the price I’d get a Prime cut most places in this town), salmon was flavorless, on the bright side both meals were cooked as ordered and served hot. Asked the waiter for the bill, he came back 20 minutes later without it and tried to play it off as he thought we wanted dessert. Another 5 minutes pass before the bill arrives, I pay immediately, takes 10 minutes to process my card and return it. On the way out the door management stops us, could sense we were not pleased, asked what we thought, informed him of our displeasure, they offered to buy our meal if we’d return, I informed him I wouldn’t even return for a free meal. I give credit for attempting to repair the damage but we don’t go out without the kids very often and wouldn’t waste another babysitter to only be disappointed again by Keller’s.
this is our 2nd visit here, and was again pleased and enjoyed the service, food and ambiance. Was a slow night, but our waiter Daniel was on top of everything, prepared as requested, and was a pleasure to have working with us. A definte place to return to...
Have not had a bad meal yet.....been going to the Isle/(Capri) for over 20 years!
Our filets were perfectly cooked, our waiter was attentive but not intrusive, everything was perfect.
Our server was very friendly and funny - the food was very good - lots of choices -
Ordered a steak med rare and was over cooked and tough-the waiter said they where breaking in a new cook.
Wonderful service and food!!
Would highly recommend.
Keller's Always delivers a Great Meal. Staff is always friendly and food is prepped correctly.
Although I miss Farraday’s menu, the food was perfectly prepared and tasty. The lobster cakes appetizer was spicy, but delicious. Asparagus was tender and juicy... however, my loaded baked potato was rather small and over-cooked. The atmosphere is quite up-scale, roomy and comfortable...could have a quiet and discreet conversation without trying to talk over the music or other guests. It was a pleasant anniversary dinner. Great service.
Our waiter, Daniel, was outstanding. We were in town to see the war ship LST, and stayed at the hotel for some dinner and gambling, prior to seeing the ship. We had a fabulous time and will hopefully return some day in the future. The good was exquisite and we were completely satisfied with the food and the service.
Food tasty. Blue Cheese delicious. Courses come rather quickly. Have dined here before and the entre' comes soon after the other courses. We specifically asked to have the main course delayed so we could enjoy our blue cheese wedge. Meal still came when we were only half through the salad course. Might want to ask server how long you may delay the main course if you don't want to be rushed.
Salmon was outstanding accompanied with asparagus and Cheesy roasted cauliflower—started dinner with a delicious wedge salad! Andrea was a great server!!!! A fun evening!
Service was excellent however, for a steak grill, our steaks were served medium-medium well even though ordered medium rare. The menu was very nice and offered many choices. I would give this restaurant a higher score if the food was prepared to order.
The red snapper was delicious, as was my husband's pepper steak. We both had French onion soup which was delightful. The breads and whipped butter also filled us up initially. The waiter was wonderful. Daniel was very attentive and absolutely made our dinner experience fun and memorable.
Great service and food. We were seated immediately and the great service began at once. Will go again.
Food was awesome...love the steak .
The server was friendly and accommodating ..nice quiet ambiance
We have enjoyed you all tremendously over the years. We wish each of you continued success and happiness as you all have provided that for us.
Love some if the menu items. I especially like the coconut shrimp and steak trio. Our waitress was especially attentive.
Waitress was very good. Food was under cooked and sent back. They brought it back and it still wasn’t done. Manager was rude and not very professional.
Wife and I went there for my birthday dinner. Service was excellent . We had bbq ribs steak fries and cole slaw. Think the slaw tasted like horseradish. But a very good meal and server was excellent. I would go back there again.went there on June 9th 2018.
We eat here every time we are in the area, Food is always Great.
Enjoyed our dinner very much. Just a date night. Food was fantastic.
We are there primarily because we were comped. The food was very good as was the service.
This place was absolutely amazing. I loved the choices and the hostess was great. The food was so delicious and fresh. This was my first time eating lobster and I was not disappointed. Different flavors took over my taste buds and I was ecstatic about the choices I mad. The atmosphere was so calm and relaxing. Even though I ate alone the setting was still absolutely romantic and sexy. I will definitely be going again. It was a great get away for my 30 th birthday and there is nothing that I would change. This restaurant was amazing and I want to take the time to thank you and this wonderful place of business. This was definitely a first for me but it won’t be the last.
We enjoyed our meal at Keller's American Grill. My husband had the crab legs and I had the barbeque ribs. Both were delicious. We started with a shrimp cocktail that was quite good as well. We'll be back!
The restaurant is very nice. However, it was FREEZING in the back corner - to the point that we could not really even enjoy our meal. There was no compensation for the fact that it was freezing. We overheard numerous people in that area complaining of how cold it was. All the server kept saying was...well they've been working on the air and heating. Hmmm....maybe don't seat people in the coldest part of the restaurant then. Because it was warmer up front for sure.
We had the Roasted Ribeye and it was Amazing! We will be going back again . Great service through out our meal .
Service was excellent and timely. Steak and sides were very good. We will be back soon.
Amazing food, great atmosphere. Server was attentive, needed to work on timing. Ask about dessert and boxes before we were halfway through our food. Gave us tue check while we were still eating.
We had a group of 10 people seated in a few minutes .service was good 2 people had ribs meat was not falling off bones. Pork chops over cooked and one person steak over done. Very clean venue nice bar to sit at and relax
We Always Enjoy a meal at Keller's every time we stay at the Isle. Always top notch meal and friendly service.
Service was good. Atmosphere was not great, nothing special. Food was ok at best, baked potato was cold, didn't even melt the cheese on the loaded potato.
We went for our anniversary and had it noted in our reservation and didn't even get a happy anniversary said to us and no special dessert offered. Will NOT be back.
The food the four of us had was good for a couple, and very good for the remaining two. The atmosphere does not equate to the quality or price of food. It looks more like a casual diner, but the food and prices are fine dining. We would rather have the nice ambiance of a fine dining restaurant if we're going to pay high prices for the food. Service was adequate, but not quite up to fine dining standards. We liked our server, though, and she made a good effort. We're just not sure that the training is there for the things she missed. We might go back, and we would recommend because of the food.
Enjoyed the New York Strip special for restaurant week — delicious food & excellent service!
Wine list is minimal. Entree for both of us was poorly prepared. Side items were both good and bad. Entree and potatoes were dry. Appetizer and soup was excellent. We do not plan to return.