Keller Chophouse

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1. L

   Lucy

   Dallas

   33 reviews

   5.0

   33 reviews

   Dined on May 7, 2022

   overall5food5service5ambience5

   Great customer service. Always checking if we needing anything. Finding out they were short staff, and they made it happen. Lovely evening. Met sweet female manager, gave me her recommendation, excellent! And she gave us a free dessert for our anniversary. Thank you to all the staff.

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2. c

   captron

   Dallas

   14 reviews

   vip
   5.0

   14 reviews

   Dined on May 4, 2022

   overall5food5service5ambience5

   I was my birthday, so we had decided to go to nice place for dinner. I made the reservation on Open Table for 6:30, and arrived at 6:10...Ashley met us as we walked into the bar, and seated us in a nice booth. She was also the bartender, and our server. Ashley was totally on top of everything! We ordered a couple drinks, and they were delivered in an instant.... Our dinners were fabulous, and it could not have gone any better! Ashley topped it off with a piece of carrot cake, served on a plate with "Happy Birthday written on the side. Total satisfaction! (Ashley is a keeper!) Keller Chop House....you rock! We will definitely be back!

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3. AR

   AaronR

   Dallas

   1 review

   5.0

   1 review

   Dined on April 22, 2022

   overall5food4service5ambience5

   Very nice fine dining restaurant in Keller. Our server (and manager) was awesome and went the extra mile to make sure we were well taken care of. The food was great - get the lobster mac & cheese!

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4. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on April 22, 2022

   overall5food5service5ambience5

   I had the crab and filet mignon special. The steak cut like butter and I could tell the crab cake was made fresh and not pulled from a freezer. The manager was super sweet and helped us make a date rare date night (without the kids) a special event. Matt our water didn't hover over us but seemed to be there any time we needed something. I would seriously recommend this to anyone for that special occasion.

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5. M

   Mark

   San Diego

   5 reviews

   5.0

   5 reviews

   Dined on April 16, 2022

   overall5food5service5ambience5

   Very nice meal and our server was excellent! We went to celebrate a birthday and they did a great job!

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6. OT

   OpenTable Diner

   Dallas

   1 review

   5.0

   1 review

   Dined on April 10, 2022

   overall5food5service5ambience5

   Great pre Anniversary dinner. The braised beef ribs and fried lobster were amazing! The 6oz filet was the best I have had in 20 years. Seasoned to perfection. Waitress was so down to Earth and gave great recommendations.

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7. M

   Momof2

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined on March 25, 2022

   overall4food4service2ambience3

   First time to visit. We sat in the booths by the bar due to a large party in the front room. Service started out good, however, when it got busy, we had to ask for water refills, we were not asked if everything was ok, etc. I would say they were short staffed. We will return and hope that service gets better.

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8. AE

   AustinEater

   Austin

   6 reviews

   5.0

   6 reviews

   Dined on March 24, 2022

   overall5food5service5ambience5

   If you're looking for a high quality meal with great service in an intimate atmosphere then this is the place to go. This is a high end restaurant so don't be in a hurry. You go here for conversation and great food that will impress your partner. My filet was cooked to perfection and extremely tender. Recommend you get the lobster mac and cheese if it's being offered. Eating here was a great experience. Matt is an excellent server, very knowledgeable and attentive but without being intrusive. I will be back.

   Keller ChophouseResponded on March 26, 2022

   Thank you so much for your review! So glad to know that you had a nice experience. So far the lobster mac and cheese has been a hit and we just might add it to our menu. I'm happy to hear that Matt took care of you. We do allow server requests and next time I know Matt would be delighted to serve yall again.

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9. K

   Keithe

   Dallas

   13 reviews

   vip
   5.0

   13 reviews

   Dined on March 19, 2022

   overall5food5service5ambience5

   Jessie and Ashlee are amazing bartenders! The food and service are on point! We will be back.

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10. OT

    OpenTable Diner

    Dallas

    1 review

    2.0

    1 review

    Dined on March 5, 2022

    overall2food3service3ambience3

    Our waiter, though he warmed to us a bit, was Obviously Stunned to see a same sex married couple. It was our honeymoon dinner and the restaurant knew beforehand, so that treatment was Extremely disappointing. In addition, nothing particularly special was said to or done for us aside from a free dessert, which lacked the ceremonial plating that I know the restaurant does from the site’s photos. The food was good, though I had to send my steak back. I will let my community know that we are not wanted, though we tip well- it’s that whole “more disposable income” thing. I chose this restaurant hoping it would be more progressive, and sadly I was wrong. We of course will not be back, because we vote with our dollar.

    Keller ChophouseResponded on March 9, 2022

    I am so sorry you felt as if you were "not wanted". However, that is not the case at all. Celebrating a same-sex marriage is also irrelevant to this matter and I can 100% confirm that my staff nor our establishment DO NOT discriminate against anyone. My name is Chrystal, I'm the GM and I do recall your reservation and I do recall your steak needing to be sent back. We indeed corrected the temperature of the steak. I apologize that the dessert plate wasn't decorated and it was not on purpose

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11. JB

    JimBob

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on March 5, 2022

    overall5food5service5ambience5

    Anniversary it was wonderful

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12. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on March 1, 2022

    overall5food5service5ambience5

    Everything was spot on tonight. Perfect place for my wife's birthday.

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13. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on February 28, 2022

    overall5food5service5ambience5

    Was very nice to dine there definitely will be returning and will be recommending to friends and family

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14. AS

    AntonioS

    San Antonio

    2 reviews

    4.0

    2 reviews

    Dined on February 20, 2022

    overall4food4service5ambience4

    Bartender is great. So is the waist staff. Wine list could be better. Offer more imports. Also craft beer selection could be better, but this is where all steakhouse don’t do well.

    Keller ChophouseResponded on February 22, 2022

    Thank you for taking the time to review us. If you have any suggestions on a particular type of craft beer or import you're looking for please call during business hours and we can possibly order something that you and yours are looking for. Thank you again for the kind words on our food and wait staff.

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15. JB

    JenniB

    Dallas

    7 reviews

    vip
    3.0

    7 reviews

    Dined on February 17, 2022

    overall3food3service5ambience4

    Went for HH and an appetizer. For what you get the price was high. The service was outstanding

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16. MR

    MelR

    1 review

    5.0

    1 review

    Dined on February 16, 2022

    overall5food5service5ambience5

    Lovely evening. The atmosphere was wonderful even in the bar . Staff was friendly and attentive. Food was amazing. Thanks for the nice evening.

    Keller ChophouseResponded on February 22, 2022

    Thank you so much for your kind words. We look forward to you all coming back again!

    Report
17. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on February 16, 2022

    overall2food3service1ambience4

    We had a frustrating experience on our 3rd visit after 2 nice visits. We had a Valentine’s Day dinner with our 10 year old son on the Tuesday after Valentine’s. We were seated by the manager pointing to our table, menus were brought out after 10 minutes and a water fill. Cocktails took almost 15 minutes, appetizers around 30- 40 minutes, entrees over an hour and a half, and the bill finally came at the 2 and a half hour mark. The Seabass was good, the filet was good, the scallops were a little gritty, tenderloin app was tasty but over cooked. We had a bottle of wine and poured our own glasses. We wanted to give them a chance to make it right, so we reached out the day after our visit instead of leaving a poor review. The call was not received well and definitely was not professional. The service industry has staffing challenges and is facing issues with price increases and commodity availability, and we definitely understand. We do expect a professional and genuine conversation after a poor experience (especially after a $400 dinner for 3)if we decide to return.

    Keller ChophouseResponded on February 25, 2022

    We appreciate your review. My name is Chrystal, and I recall our phone conversation, I did explain to you that I would have to speak with the manager on duty and the owner on a way to make things right. I apologized repeatedly and was very sincere. If this issue was brought up the night you were here we would have definitely fixed the mistake on the food, and or taken off the items that were not acceptable. The last thing we want is for our guests to leave unhappy. I will be in touch.

    Report
18. K

    Kevster

    Dallas

    1 review

    2.0

    1 review

    Dined on February 15, 2022

    overall2food3service1ambience1

    Was my first and last time. Food was mediocre....not great. Service was extremely slow and tables were crammed together. Steak came out cold in the center, seems to be a common theme here as this has been mentioned in several reviews. I enjoy fine dining and don't mind paying a premium price. Places like Capital Grill and Paris 7th are well worth that premium price. Keller Chophouse is not.

    Keller ChophouseResponded on February 22, 2022

    I apologize that you had a bad experience with us, I would love for you to give us another chance. My name is Shana I am one of the managers here and I would love to talk to you and try to figure out a way to make it up to you. Please call and ask for me or Chrystal so we can resolve this and hopefully get you to come back. I give you my word your next visit will be great.

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19. DD

    DawnD

    Dallas

    8 reviews

    2.0

    8 reviews

    Dined on February 15, 2022

    overall2food2service1ambience2

    Dining on Valentine’s Day could be a challenge, however we were able to get a reservation and were looking forward to our first visit to the Keller Chophouse. We arrived on time and were promptly seated. There appeared to be two wait staff servicing the somewhat small dining room. After 15 minutes passed without anyone approaching our table to fill water glasses, offer a menu or greet us, my husband went back to the hostess stand to share our uncomfortable experience. A waitperson was then assigned to our table & the staff worked together to make sure our table was taken care of from that point on. The food was just okay. We dine out a lot so we were comparing the food and overall experience with comparable establishments. The Shrimp cocktail was tasty, the Caesar salads were par, however we would have liked cracked pepper or any pepper offered as there was none on the table. The main entries arrived—filet mignon and Chilean sea bass…however we were almost finished eating them when the baked potatoes made it to the table. They were dry and also unseasoned. We had to flag down another waiter to get some butter, however by the time we did the food was almost not hot enough to melt the butter. With four of our own children in the service industry, we fully understand the challenges they are facing. However, this restaurant is considered upscale dining and it did not deliver. Furthermore, no one offered a complimentary beverage or dessert to somewhat comepensafe for the lack of service and overall dining experience. We will not be returning to the Keller Chophouse as it definitely failed to deliver.

    Keller ChophouseResponded on February 22, 2022

    Thank you so much for taking the time for your review. Valentines Day is our busiest day of the year. I am so sorry you did not have a good experience with us. Please give us another shot and I can assure you will have a great experience. My name is Shana I am one of the managers here. I would like to make up for your visit. Feel free to call up here during business hours and ask for me and we can chat and figure out something to ensure the next time is a great evening for you. So sorry again.

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20. OT

    OpenTable Diner

    Dallas

    5 reviews

    5.0

    5 reviews

    Dined on February 14, 2022

    overall5food5service5ambience5

    Such an amazing meal and Matt the waiter was so dope! We will be back!

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21. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 13, 2022

    overall1food1service2ambience1

    We had to wait 45 minutes for our reservation. They ended up not having anything and so we sat at the bar. That too was a joke. Food was over priced for what we had and it was not worth it. Would not recommend.

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22. OT

    OpenTable Diner

    Dallas

    2 reviews

    vip
    3.0

    2 reviews

    Dined on February 13, 2022

    overall3food5service4ambience3

    Saturday of Valentines weekend we had a 7:30 reservation but didn’t get seated until 9pm despite talking with the hostess several times. Once we finally got seated we had no complaints and the food was delicious.

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23. JS

    JanetS

    1 review

    1.0

    1 review

    Dined on February 13, 2022

    overall1food1service2ambience1

    Had reservations at 6:15pm and show up with 45 minute wait. Get seated in bar area in both with everyone waiting to be seated at bar being very loud-valentines weekend. Food was supposed to be 4 course and we got 1. Horrible service, not enough staff, menu not even know to those that work there and way overpriced.

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24. OT

    OpenTable Diner

    Dallas

    1 review

    5.0

    1 review

    Dined on February 12, 2022

    overall5food5service5ambience5

    Our server was amazing, wish I knew her name, but she’s a really tall pretty blond girl😃

    Keller ChophouseResponded on February 22, 2022

    Thank you so much for your review:) Her name is Meredith, she is an amazing server and we are so blessed and lucky to have her on our team. I am so glad your dinner was fabulous and we look forward to serving you again.

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25. AR

    AprilR

    Los Angeles

    10 reviews

    4.0

    10 reviews

    Dined on February 12, 2022

    overall4food3service4ambience3

    We typically go to Perry’s but they were booked. We decided to try Chophouse again but it was way worse last night. My wedge salad was brown & wilted. My husbands soup tasted like straight chili powder. For $250 we won’t be Back. Our server was good for the most part.

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26. MD

    MichaelD

    Dallas

    1 review

    5.0

    1 review

    Dined on February 11, 2022

    overall5food5service5ambience5

    Our server Matt was excellent!

    Keller ChophouseResponded on February 22, 2022

    Thanks for your review! Matt has been with us from the beginning and he is a great asset to our team! We look forward to seeing you again. Next time you come join us we will make sure you get him as your server. Thank you so much again.

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27. TR

    TRas

    South Dakota

    9 reviews

    vip
    5.0

    9 reviews

    Dined on February 6, 2022

    overall5food5service5ambience5

    Excellent food, and service! Hands down, the best steaks in Keller. Friendly, attentive staff, and upscale atmosphere, perfect for a date night or special occasion.

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28. AL

    AshleyL

    Dallas

    1 review

    5.0

    1 review

    Dined on February 6, 2022

    overall5food5service5ambience5

    Awesome food, friendly staff. Big city steakhouse feel in the heart of Keller. Will definitely be back!

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29. OT

    OpenTable Diner

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined on January 30, 2022

    overall5food5service5ambience4

    Delicious food, lovely presentation, great service. Keller Chophouse did not disappoint!!

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30. DP

    DougP

    Dallas

    1 review

    5.0

    1 review

    Dined on January 29, 2022

    overall5food5service5ambience5

    Great food. We had a steak and salmon. Both were great. We will be back.

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31. ND

    NateD

    Dallas

    1 review

    4.0

    1 review

    Dined on January 26, 2022

    overall4food4service5ambience4

    Decent food, good service, a bit overpriced but overall a good experience.

    Report
32. RS

    RossS

    1 review

    5.0

    1 review

    Dined on January 23, 2022

    overall5food5service5ambience5

    Great experience and place to celebrate special occasions.

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33. OT

    OpenTable Diner

    New Orleans

    2 reviews

    2.0

    2 reviews

    Dined on January 23, 2022

    overall2food2service4ambience3

    Lobster was served spoiled

    Report
34. OT

    OpenTable Diner

    Dallas

    7 reviews

    5.0

    7 reviews

    Dined on January 22, 2022

    overall5food5service5ambience5

    Great service! We dined in the bar. Jesse and the rest of the bar service team were great

    Keller ChophouseResponded on January 22, 2022

    Thank you for your kind words. We sure do appreciate and value his hard work and dedication to his company. My name is Shana one of the other managers, we look forward to seeing yall again here soon.

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35. JE

    JavonE

    1 review

    5.0

    1 review

    Dined on January 15, 2022

    overall5food5service5ambience5

    One of our favorite places!!! Rack of lamb is great!! And the Sea Bass special.

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36. E

    Emcee

    Chicago

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 1, 2022

    overall5food5service4ambience4

    NYE dinner was great!

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37. D

    Disappointed

    Dallas

    3 reviews

    5.0

    3 reviews

    Dined on January 1, 2022

    overall5food5service5ambience5

    Superb wait staff, excellent food. My steak was cooked perfectly!! Heading back tonight.

    Report
38. JT

    JayT

    1 review

    5.0

    1 review

    Dined on January 1, 2022

    overall5food5service5ambience5

    Excellent atmosphere, the food is first class and the service was excellent. Steak was on par with Bob’s, Perry’s etc. The beef is high quality and they know how to cook a steak. They also make great cocktails. Can’t wait to go back.

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39. FS

    FrankS

    Dallas

    7 reviews

    2.0

    7 reviews

    Dined on January 1, 2022

    overall2food1service5ambience4

    First time. At these prices I expect a filet quality that was not bought at Kroger. Chef (cook?), has never met salt or pepper it appears. It was bland, and clearly not bought from source of high end steak restaurants. The tuna filet, was worse in regards to taste. Both cooked perfectly on temp.....just zero taste. The service was wonderful. We will not be back, will just go back to Del Friscos Grill to get access to a steak that I cannot purchase myself, and provide significantly more taste by just a slight amount of marinade. I am not a steak snob. It just if I am going to pay $60 for a 8oz filet and two shrimp, I dont want them to taste like the grill they were cooked on...Sorry, wanted it to work, but clearly the kitchen is not quality controlled.

    Keller ChophouseResponded on January 1, 2022

    Thank you for your review. Our steaks do not come from the local grocery store. We take pride in our prime meat and we purchase from Allen Brothers in Chicago. I really wished you had allowed the server to bring your issues with your steak to management. We would have definitely made things right.

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40. KC

    KelliC

    Dallas

    1 review

    4.0

    1 review

    Dined on December 30, 2021

    overall4food5service5ambience4

    Service and food were excellent. A little pricey but worth it. We’ll be back.

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