Katsuya - Manhattan West

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1. OT

   OpenTable Diner

   Charleston

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Luigi was an excellent waiter,whole staff was really great

   Report
2. j

   jordanr

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food1service3ambience1

   For a new restaurant looks like Tau from 2001. Food subpar and overpriced and ambiance lacking besides outdoor terrace. Good place to grab a drink but not to eat.

   Report
3. OT

   OpenTable Diner

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Kitchen was very accommodating to my crustacean allergy, and both hosts and waiter were very kind. We felt very attended to, and the manager took time to greet us as well. It was a birthday celebration, and the restaurant surprised us by giving two complimentary champagnes and a cheesecake with candles.

   Report
4. VR

   VladR

   1 review

   2.0

   1 review

   Dined 6 days ago

   overall2food3service1ambience4

   My wife and I were very excited to try this new restaurant. It started off great when we ordered the wagyu goya and the stick rice. But it went downhill from there due to the service. We ordered 2 omakasi dinners but the waiter only put in 1 order and said it would take “ quite some time“ to get another one. One top of that we mentioned we don’t eat eel multiple times and there was an eel piece that was on our omakasi.

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5. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on June 28, 2022

   overall5food4service5ambience5

   Management was amazing and very thoughtful for my girlfriends birthday! Thanks again!

   Report
6. OT

   OpenTable Diner

   New York Area

   1 review

   vip
   1.0

   1 review

   Dined on June 26, 2022

   overall1food3service1ambience2

   Service was absolutely horrible! Took a long time to get our drinks and food. Also, the food came out in a very scattered order. The waiter forgot to put in my friends dinner order and said there was nothing he can do about it because the kitchen was closed so she literally didn’t eat dinner. Never coming back here again. Worst experience.

   Report
7. AG

   AngieG

   Tampa

   1 review

   5.0

   1 review

   Dined on June 26, 2022

   overall5food5service5ambience5

   We loved Cy!

   Report
8. MS

   MichelleS

   Miami

   10 reviews

   vip
   3.0

   10 reviews

   Dined on June 25, 2022

   overall3food3service2ambience3

   We love Katsuya in Baha Mar. Sadly, this location doesn’t compare. It was decent but I’m not rushing back. Expected more from the city outpost.

   Report
9. OT

   OpenTable Diner

   New York Area

   7 reviews

   5.0

   7 reviews

   Dined on June 25, 2022

   overall5food5service5ambience5

   Food was so delicious, we will definitely return.

   Report
10. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on June 24, 2022

    overall5food5service5ambience5

    This place was awesome, food was amazing and the vibe was very cool

    Report
11. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    1.0

    1 review

    Dined on June 24, 2022

    overall1food1service1ambience1

    Where do I start?…We get seated at a table that was dirty. Then we get asked by 3 different servers what kind of water we prefer. Starting with the appetizers, the food was bland. Absolutely no flavor from start to finish. The ambiance wasn’t even nice, feels like your in a food court. We definitely will not come here again!

    Report
12. R

    Regan

    Los Angeles

    4 reviews

    vip
    2.0

    4 reviews

    Dined on June 22, 2022

    overall2food3service5ambience2

    Met a college friend for dinner on a Wednesday eve (early). It was hard to catch up. The music was way too loud and the choice of music was from 20 years ago. Not sure who it was for. We asked to turn it down since it wasn’t even packed at 6pm. Nope. It was loud! The menu design is a 6pt font using light brown ink. That mixed with the low red light, it is virtually impossible to read. Even my 20 Y.o. daughter agreed with me. The service was excellent. Good people. Thoughtful. Attentive. Cool.

    Report
13. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on June 21, 2022

    overall4food3service5ambience3

    Portions are very small

    Report
14. OT

    OpenTable Diner

    New York Area

    5 reviews

    vip
    5.0

    5 reviews

    Dined on June 19, 2022

    overall5food3service5ambience5

    Steak was ok but fish was fresh

    Report
15. LJ

    LeeJ

    Los Angeles

    4 reviews

    5.0

    4 reviews

    Dined on June 18, 2022

    overall5food5service5ambience5

    As a long time fan of Los Angeles based katsuyas, the NYC restaurant was every bit as awesome. Incredible food, speedy and attentive service, and nice ambience.

    Report
16. OT

    OpenTable Diner

    Birmingham

    1 review

    vip
    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service5ambience5

    Overall excellent evening. Food was amazing and the ambience was gorgeous. Great date night or fun place to spend the evening.

    Report
17. C

    Chica

    San Francisco

    6 reviews

    3.0

    6 reviews

    Dined on June 16, 2022

    overall3food2service5ambience4

    i thought the food was mediocre. The blandest tuna on crispy rice ever. over steamed edamame. popcorn shrimp was far from crispy. the eggplant was delicious. tofu salad actually had a long hair but we didn't say anything. at that point we were just disappointed. Cocktails were good. our wait staff was terrific. The Brickell location is much better.

    Report
18. V

    Victoria

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on June 16, 2022

    overall4food3service4ambience3

    We celebrated our friends birthday last night. I normally order the grilled mushrooms as an appetizer which are usually delicious. Last night they seemed to be prepared a bit differently and not as tasty otherwise all other food was delicious. The music could be a bit softer.

    Report
19. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food4service5ambience4

    Had a wonderful experience and our waiter was just amazing.

    Report
20. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    Selection was good, food was high quality. Service was attentive and helpful.

    Report
21. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 15, 2022

    overall5food5service5ambience5

    Very friendly and helpful staff. Excellent service and outstanding food!

    Report
22. TC

    TaylorC

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on June 11, 2022

    overall3food2service4ambience4

    Food was extremely average and overpriced. I’ve had better food at all you can eat sushi restaurants.

    Report
23. AK

    AlexandraK

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food5service5ambience5

    So good, great environment and amazing food. Love the drinks as well

    Report
24. JY

    JocelynY

    New York Area

    30 reviews

    vip
    5.0

    30 reviews

    Dined on June 8, 2022

    overall5food5service5ambience5

    Great dining experience e we it’s friends. Loved the food!

    Report
25. VK

    VeraK

    1 review

    5.0

    1 review

    Dined on June 5, 2022

    overall5food5service5ambience5

    Everything was so good and amazing service ! Definitely coming back

    Report
26. HC

    HollyC

    London

    1 review

    2.0

    1 review

    Dined on June 2, 2022

    overall2food2service2ambience3

    Food was average, definitely not worth the cost in comparison to other similar restaurants. Absolutely no accommodation for food allergies, they don't even have a menu to show which allergies are in which dishes. Go to Nobu instead!

    Report
27. KB

    KaraB

    San Francisco

    1 review

    5.0

    1 review

    Dined on May 27, 2022

    overall5food5service5ambience5

    Food was amazing! Ambiance was great. I loved everything except the service fee that goes to the restaurant it’s a little tacky when your spending a good amount of money on food. I would rather tip the waitress more money then pay a fee.

    Report
28. CW

    ChrisW

    Los Angeles

    1 review

    3.0

    1 review

    Dined on May 27, 2022

    overall3food2service3ambience2

    Not up to par with Los Angeles counterpart.

    Report
29. NY

    NYCgirl

    New York Area

    13 reviews

    vip
    2.0

    13 reviews

    Dined on May 27, 2022

    overall2food2service3ambience2

    So I decided to try this restaurant after hearing the hype of it being a great restaurant in LA in Miami. I was really disappointed by my overall experience. I read reviews before I went and I saw that many people complained about lack of food items available. Same situation happened for us. Many items we had asked for were not available. Additionally the portions are incredibly small for the price. And at the end of the meal they had included a 7.5% restaurant surcharge to cover operating expenses due to inflation of the economy. However if you request to have this removed they will remove it. We did request to have ours removed because we were really unhappy with her overall meal to begin with and to pay an additional 7.5% on top is ridiculous. And this surcharge has nothing to do with the tip. Our service was fine but the food is just really not that amazing for the prices. We all left hungry and pretty unsatisfied. Also I was quite surprised that it was pretty dead empty for Thursday night. I was surprised to see how booked up it was on open table when it was practically empty when I walked in. I think unfortunately this restaurant is not going to make it. It’s just lacked so many qualities that I find restaurant in Manhattan needs to have to survive. By the way I did speak to the manager at the end to let him know how I felt, while he was kind to listen he didn’t have much to say as he agreed that things were not ideal and up to snuff. I hope that they try to take some of the things I suggested into consideration and fix it for their sake.

    Katsuya - Manhattan WestResponded on June 2, 2022We are really sorry to hear about your experience. We listened to our team and our guests and have decided to remove the 7.5% surcharge from our checks. We thank you for dining with us and hope that you would be willing to give us another try where we can show you the Katsuya experience that you should have had. Please feel free to reach out to jeremy.plyburn@sbe so that we may offer the opportunity to make it right!

    Report
30. AZ

    AnnZ

    New York Area

    8 reviews

    vip
    2.0

    8 reviews

    Dined on May 27, 2022

    overall2food2service3ambience3

    Not a great overall experience. Portions were tiny for the prices. Much better in other cities.

    Report
31. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 26, 2022

    overall4food5service4ambience5

    They didn’t sing for happy birthday and they messed up the desert and Hebe it to the wrong person. They also charge a 7.5% fee because of inflation. That’s all o have to say about that

    Report
32. V

    Valerie

    New York Area

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 26, 2022

    overall5food5service5ambience4

    Was a bit expensive but delicious and great ambiance and service

    Report
33. o

    ozzy6666

    New York Area

    1 review

    5.0

    1 review

    Dined on May 25, 2022

    overall5food5service5ambience5

    Great experience, and we will be back for their spicy tuna :).

    Report
34. OT

    OpenTable Diner

    Atlantic City

    2 reviews

    4.0

    2 reviews

    Dined on May 25, 2022

    overall4food4service4ambience2

    Difficult for our Uber driver to fjnd. Our food came before our drinks. Drink menu was underwhelming for NYC. Food and service were good, but does not compare to Miami location.

    Report
35. E

    Evan

    New York Area

    1 review

    3.0

    1 review

    Dined on May 24, 2022

    overall3food3service5ambience4

    Airport Sushi at NYC prices. Great location, great outdoor dining. Nice Place. Cooked items better than sushi.

    Report
36. G

    Greguf

    Tampa

    15 reviews

    vip
    5.0

    15 reviews

    Dined on May 20, 2022

    overall5food5service5ambience5

    Great food , presentation. The staff provide an extremely high level of service

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37. OT

    OpenTable Diner

    Atlanta

    1 review

    5.0

    1 review

    Dined on May 19, 2022

    overall5food5service5ambience5

    Our server was amazing and you can tell all servers worked as a team. The food was delicious!

    Report
38. OT

    OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on May 19, 2022

    overall5food5service5ambience5

    Great spot!

    Report
39. MK

    MarianaK

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on May 18, 2022

    overall5food5service4ambience4

    LOVE IT. Great food but the noise level was too high.

    Report
40. C

    Cristal

    New York Area

    7 reviews

    5.0

    7 reviews

    Dined on May 17, 2022

    overall5food5service5ambience5

    It was great, from the hostesses to my waiter. Perfect

    Report