Terrible experience. Service was awful. Not attentive to diners at all. Included management, serving staff/waiters, runners etc. smelled of sewage. would not go back again at all.
Loved it! Great experience and going back soon!
Great food always! The waitress however, was not attentive at all. We had to ask another waiter to grab our bill for us. We had ordered a bottle of wine and it took 20 mins for them to bring the glasses then an additional 20 minutes for them to come and tell us the wine was not in stock. It was pretty disappointing for a restaurant of such a high caliber.
Service was amazing!!!
We had MANY issues tonight at Kasa Moto:
1. The patio had an awful smell that the staff mention was a known issue. After 1hr of being there and complaining they decide to bring a candle to freshen the air a bit. When we asked why they didn’t have a candle even before we sat knowing that there was an odour issue, they said they had just 1 for all the tables so they had to rotate, which sounds pretty ridiculous considering the prices they charge at this place for average food.
2. The food was very basic/average at very high-end prices.
3. The service was very poor/awful. The server would show up every 30-35mins, every dish we ordered was super delayed, no one took care of water or wine pouring.
4. The host at the entrance didn’t seem to care about our complaints at all. Which is pretty frustrating because knowing and having been at this restaurant before, we’ve seen better quality.
Delicious sushi and great service in a wonderful location. Doesn’t break the bank either!
If you’re looking for a unique restaurant experience and a different type of food then this is the place. Great service, outstanding location and delicious menu:
Our 3rd time at Kasa Moto. Unfortunately not as good as we remembered. Quality of food and service definitely didn’t match the price I doubt we will be back with all the alternatives Toronto has to offer.
I have been to this restaurant twice and the food is just not good.
We asked to be seated away from the noise, so they seated us directly under the speakers. We insisted on being moved, and new table was fine. We tried to speak to the manager who had made that decision, but he never came back. Not a good beginning! Food was delicious.
Great food. Bad service.
Really good food and a fun atmosphere
Looking for a rooftop patio dining place on a Saturday night for 4 and this popped up. First they offered us a table which was very cramped up with others and the heater is literately touching the elbows. We looked around and there were a couple of unoccupied tables and requested to change to the one with more open space. They wouldn’t give us that table and countered offered another one which normally sits six people. However, this table is right under the loud speaker and the music was just way too loud and noisy to talk. We had to shout!
The food quality was very good in general. The assorted sushi, two kinds of beef, chicken, calamari and the rice were excellent. The papaya and mango salad was tasteless. Don’t order the lobster! It’s half of a skinny and small lobster with 4 tiny meat for $28!! We couldn’t stand the loud music anymore and didn’t stay for dessert.
We had a great evening - were seated on patio towards the front, thankfully. The more crowded back patio smelled like sewage! Food still great, service amazing, had a fun night.
Excellent food and service. Loved the rooftop patio and the ambiance. All the food we ordered was delicious!!
This was our 4th or 5th visit and we will be back!
Service was horrible. Took too long to get drinks and then too long for the bill.
Vito, Isaac and Dan ROCK!!!
Excellent vibe and food. Great ambience, nice music with live DJ. Great guests and alcohol! It’s my favorite summer patio to go to !
I’m a fan of Kasa Moto but the sewage smell was too much to handle this evening. I had to call it a night early.
It never disappoints !
The service is horrible, the food is mediocre.
Well besides the booth on the rooftop beside us catching on fire, it was an amazing time and food was awesome
Birthday celebration, thank you for the free dessert one the house !
The broccolli tempura and the spicy tuna rice was really good, the staff were nice and we got some food packed up
Food was just okay, requested the patio but ended up with a bad table inside at the bar. Wouldn't have went if we had know. Much better places to go in the city.
Will not go back. Very high cost for mediocre food and basic service (same plates through all courses, empty wine glass, etc..) They actually ran out of milk! (my son went to the nearby ice cream shop for a cup for our coffee.) I normally take photos of our meals but there was nothing worth shooting (except maybe the management.)
Hi Gersh, We're sorry to hear your recent experience did not exceed your expectations. We would love to chat about your recent visit and see how we can change this. Can you kindly share your best contact by giving us a call at 647-348-7000? Sincerely, Kasa Moto Concierge
Great food, great service
Gave us a table on the end of the restaurant in an empty section. Service horrible 15 min wait for a glass of wine food came out wrong order and crazy wait times. Over priced and horrible service had to chase the waitress all night just for wine. Never came around to ask if we needed anything not once. Place is horrible
Excellent food and service!
From the moment we walked in the door it was a bad experience service wise. We were told our table wasn’t ready, which is not a problem. 15 minutes later we were seated at a table near the entrance that had be ready the whole time. Our waitress was extremely aloof from the beginning and could not have cared less if we were there or not. We asked for dish suggestions and she couldn’t even make a single recommendation. She did tell us though that 2 of the dishes we were planning on ordering were “gross”. So that was nice that she stopped us before ordering something gross. Our food did not come out very staggered despite it being a small plates place. The food was extremely underwhelming. The quality is what I would have expected from a chain restaurant. Outside of the beef tataki nothing made me go “mmm”. It was pretty though. So if you want to practice your IG food photography it’s a great spot. We sat for over 15 minutes waiting for our finished food to be taken away. And then again for the server to bring over our bill. We didn’t even bother ordering dessert because we didn’t want to wait any longer and didn’t want to be disappointed again.
If you love the flavour of over greased food then this is the spot...very average
Very nice space. The food was really good. Unfortunately it rained and they only had the patio opened. Would be nice if they kept the inside area opened as well for when it rains outside. Everything else was great. Will be coming back soon.
Good stuff as always
Usually love it but disappointing as despite requesting patio got, didn’t have table and there was a long wait. Ultimately put us on front patio which has less than zero vibe and is cold and dark. Annoying as come there all the time and have booked out private space for sushi making events for 30-40 people every year. Didn’t ask for special treatment but was annoying as clearly there were table available but hostesses were not accommodating. Our waitress was great so no reflection on her.
My husband and I dined on their patio to celebrate our first anniversary. The food was impeccable - from the steak on hot stone to the whole grilled calamari, scallop ceviche, maki rolls, gomae, and maki rolls. The service was also excellent and made our night feel very special.
I was highly pleased with the food in Kasa Moto. I do several fine restaurants whenever I travel and in Toronto and I was very surprised with the flavours and different dishes from here. I would definitely come back
I had originally requested a table on the rooftop but when we got there I was told there wasn’t any available and had to go to the dining room. We went back downstairs to the front entrance and we were told there was a table for us on the roof top so they escorted us back upstairs only to be told there was no table. We then had to go back downstairs to the dining room. Then the service was very slow but at least the food was good.
Loved it try the hot stones!!!
Fantastic as always - Paul and all of the wait staff are amazing. Always like coming to Kasa cause they make you feel as if you are at your own casa!