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Photo------- - Kai - Cancún, Cancún, ROO

Kai - Cancún

4.7
4.7
148 Reviews
MXN500 and over
Japanese
Kai, se encuentra dentro de una de las plazas más importantes de Cancún en la Zona Hotelera, Plaza la Isla Segunda Sección. Su cocina es japonesa moderna y se destaca por sus platillos orientales y mixología de autor. Cuenta con 3 escenarios : terraza con DJ en vivo , salón decorado minimalista y área de omakase . El sello del lugar es la calidad de las proteínas , la música, el servicio, elegantes y modernas instalaciones en un ambiente vanguardista y cosmopolita donde podrás pasar excelentes momentos con la familia de día y cena con amigos y de parejas por las noches.

Make a reservation

2 people

7:00 PM


Booked 3 times today

Additional information

  • Dining style
    Casual Dining
  • Price
    MXN500 and over
  • Cuisines
    Japanese
  • Hours of operation
    Daily 1:00 pm–2:00 am
  • Phone number
    998 217 0328
  • Payment options
    AMEX, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive chef
    Marco Acosta
  • Neighborhood
    Cancún
  • Parking details
    Valet Parking y estacionamiento de la plaza
  • Additional
    Beer, Cafe, Cigar Room, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Non-Smoking, Outdoor Smoking Area, View, Weekend Brunch, Wheelchair Access, Wine

What 148 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.7
4.7 based on recent ratings
  • 4.6Food
  • 4.7Service
  • 4.6Ambience
  • 4.3Value

NoiseModerate

Loved For

  • Cancun / Riviera Maya

    Kid-friendly

  • Cancun / Riviera Maya

    Gluten-free-friendly

  • Cancun / Riviera Maya

    Healthy

  • Cancun / Riviera Maya

    Great for live music

  • Cancun / Riviera Maya

    Lively

  • Cancún

    Kid-friendly

  • Cancún

    Innovative

  • Cancún

    Gluten-free-friendly

  • Cancún

    Healthy

  • Cancún

    Great for live music

  • Cancún

    Vegetarian-friendly

  • Cancún

    Lively

148 Reviews
  1. OpenTable Diner

    Charleston

    1 review

    5.0

    1 review

    Dined on April 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Service was great. Our server was Belen and she was awesome!

    Is this helpful?

  2. OpenTable Diner

    Los Angeles

    4 reviews

    vip
    3.0

    4 reviews

    Dined on April 5, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3
    VERY hard to find your restaurant, it needs to be stated that it is INSIDE the casino. Need better visibility inside the mall. We walked around for a good 15-20 minutes looking for your venue, we did not see “Kai” at any on the directional signs. We only found your restaurant because the host at Sonora Grill gave us direction. Additionally, I have great vision, both my wife and I had the hardest time reading your menu. May we suggest to increase your font size or use a different font on the menu?

    Is this helpful?

  3. DarrellC

    Houston

    93 reviews

    5.0

    93 reviews

    Dined on April 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    There so many good restaurants in Cancun and this is one of them! An unexpected surprise! Somewhat hidden inside the casino in la Isla shopping area. Stylish decor. Great cocktails! Nice whiskey list. Excellent well made food reminiscent of matsuhisa… we’ll be back!

    Is this helpful?

  4. OpenTable Diner

    San Antonio

    24 reviews

    5.0

    24 reviews

    Dined on April 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a fantastic experience at Kai. The food and service were top notch! We will definitely be back

    Is this helpful?

  5. Jhdavika77

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on March 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    If you have questions. Ask your server, they know very well the menu and will be very happy of helping you. Let them to guide you! Amazing experience!

    Is this helpful?

  6. OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on March 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    La decoración muy bonita con el Árbol de Salura en el medio, de igual manera el servicio de Antonio fue sobresaliente. Recomiendo los makis Dragón y Ninja, el Ramen igual estuvo muy delicioso. La bebida Ryu a base de mezcal estuvo muy rica y refrescante, el Negroni KAI igual muy bueno. Mi única pero es encontrar el restaurante ya que se encuentra dentro del Casino Macao y no del lado de la Isla. 5 estrellas.

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  7. OpenTable Diner

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Muy buena recomendación. Pedimos todos los tiempos y como siempre, no nos decepcionó.

    Is this helpful?

  8. OpenTable Diner

    New York City

    4 reviews

    5.0

    4 reviews

    Dined on February 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fernando was amazing, all fish was fresh and prepared beautifully. The pork ramen was perfect to share as a starter, rolls and sashimi were perfect

    Is this helpful?

  9. Patricia

    Columbus

    35 reviews

    vip
    5.0

    35 reviews

    Dined on February 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3
    Amazing oysters & sashimi! Great Mixology offerings . Happy to provide for needed dietary needs.

    Is this helpful?

  10. BettyS

    Houston

    23 reviews

    vip
    3.0

    23 reviews

    Dined on January 29, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2
    Meh. Nothing great about it but it had fresh fish.

    Is this helpful?

  11. LuisC

    Cancun

    1 review

    4.0

    1 review

    Dined on January 20, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Buen servicio, buena comida, todo bien, todo en orden

    Is this helpful?

  12. OpenTable Diner

    Cancun

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love it great food and vibe

    Is this helpful?

  13. AaliyahS

    London

    2 reviews

    4.0

    2 reviews

    Dined on January 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Lovely restaurant and staff. Good menu selection and portion sizes

    Is this helpful?

  14. OpenTable Diner

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on December 31, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Thank you Javier! All vegetarians and you helped us a lot thank you! Gracias!

    Is this helpful?

  15. OpenTable Diner

    Guadalajara

    2 reviews

    5.0

    2 reviews

    Dined on December 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excelente comida y servicio por javier. Con ganas de volver a ir

    Is this helpful?

  16. OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on December 30, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Todo estuvo muy rico, buena presentación, muy rapido y la atención muy buena. En general un buen lugar para cenar.

    Is this helpful?

  17. OpenTable Diner

    Charleston

    19 reviews

    vip
    3.0

    19 reviews

    Dined on December 29, 2023

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3
    The food was wonderful. The waiters were very busy and service was slow. I didn’t know that the restaurant was in a casino where smoking is allowed, and the restaurant smelled like smoke to the point where we wanted to leave.

    1 person found this helpful

  18. OpenTable Diner

    Monterrey

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Me encanta el play list del lugar woww y por supuesto comida y servicio

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  19. OpenTable Diner

    Toronto

    7 reviews

    4.0

    7 reviews

    Dined on December 6, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Great location. Not true Sushi more fushion style. Great service mucho money!

    Is this helpful?

  20. jysap

    Chicago

    47 reviews

    5.0

    47 reviews

    Dined on December 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    One of the best meals I have ever had. And, the service was exceptional !

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  21. OpenTable Diner

    Monterrey

    22 reviews

    vip
    5.0

    22 reviews

    Dined on October 16, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excelente lo q pedimos y el servicio también, las recomendaciones del chef muy buenas.

    Is this helpful?

  22. OpenTable Diner

    Cancun

    1 review

    5.0

    1 review

    Dined on August 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fui a festejar el cumpleaños de mi prometida y estuvo buenísimo, el ambiente agradable, la atención increíble y la comida deliciosa! Solo los postres nos quedaron a deber ya que la rebanada de pastel estaba seca.

    Is this helpful?

  23. GibranS

    Cancun

    1 review

    5.0

    1 review

    Dined on August 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Todo está excelente, la atención y el lugar 10/10.

    Is this helpful?

  24. RicardoM

    Cancun

    1 review

    5.0

    1 review

    Dined on August 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excelente lugar. Muy buen servicio y comida deliciosa.

    Is this helpful?

  25. LuisM

    Las Vegas

    29 reviews

    vip
    5.0

    29 reviews

    Dined on July 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 5
    Muy buena comida el mesero ( Brandon) fallo un poco pero estuvo bien

    Is this helpful?

  26. ChristianN

    Orange County

    4 reviews

    vip
    1.0

    4 reviews

    Dined on June 17, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    Unfortunately we had a very poor experience at Kai. Undercooked rice dish that restaurant is “known for” wait staff seemed lost and confused with no standard operating procedure on how to handle things. Restaurant allowed table next to us to blow cigarette smoke at our table for hours.

    Is this helpful?

  27. JUANP

    Las Vegas

    9 reviews

    4.0

    9 reviews

    Dined on June 14, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4
    Se tardaron una hora en cobrar debido a caida del sistema!

    Is this helpful?

  28. ChristinaZK

    San Francisco

    4 reviews

    5.0

    4 reviews

    Dined on June 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing atmosphere, service and food! William made our evening so enjoyable, and everyone we came in contact with was so friendly and helpful. Love this place! Will visit again when back in Cancun.

    Is this helpful?

  29. Chanel

    San Francisco

    4 reviews

    4.0

    4 reviews

    Dined on May 30, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Tuna sashimi was amazing. Uni was horrible. Truffled salmon roll and the roll with steak on it were delicious. Got the chocolate cake for dessert, and they decorated it special for our celebration. Our server was the best and very friendly. Love the decorations of this place.

    Is this helpful?

  30. OpenTable Diner

    Baltimore

    3 reviews

    vip
    5.0

    3 reviews

    Dined on May 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Deliciso todo y el lugar muy padre para platicar y tomar drinks

    Is this helpful?

  31. SofiaF

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined on May 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lo mejor de Cancún, servicio, ambiente y comida de increíble calidad

    Is this helpful?

  32. MiguelC

    Cancun

    1 review

    5.0

    1 review

    Dined on May 7, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great place, great food but a little too expensive

    Is this helpful?

  33. Eddie

    Ottawa

    7 reviews

    vip
    3.0

    7 reviews

    Dined on May 1, 2023

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5
    This used to be my favourite restaurant in Cancun and I have eaten here several times but it has been a long time since my last visit. Much has changed. The rib steak was cooked perfectly but it was of such poor quality meat that much of it was left uneaten. The octopus was tasty but the portion size has been drastically reduced. I have before and after pictures. The only thing that was as good as I remember was the butter cake. The service at Kai used to be the best I have ever experienced. A well oiled team took care of every need instantly. This time we had one waiter and he got our orders wrong time and again. We asked for more crackers for our half-finished tuna tartar and he took it from the table and walked away. We thought he was putting more crackers on the plate but he actually threw it out. The kitchen had to make us a new order. He often walked away from the table mid-sentence and on 2 occasions I had to get up and follow him to the computer and ask him to come back to the table so we could complete our order. For example, when we went to order our mains, he only took one person's order and then just ran away to punch it in the computer before anyone else could order. It was so sudden we were all caught off guard. I have no idea what he was thinking. After 3 attempts to order 2 coffees at the end of dinner I got up and asked another waiter for help. He was very pleasant but I miss the quiet efficiency that used to exist at this restaurant. This is not the Kai I remember. That's a shame.

    1 person found this helpful

  34. OpenTable Diner

    Minneapolis

    1 review

    5.0

    1 review

    Dined on April 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    William and Pedro were outstanding, as was the food. 10/10 experience - highly recommend!

    Is this helpful?

  35. OpenTable Diner

    Querétaro

    2 reviews

    5.0

    2 reviews

    Dined on April 10, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    El mejor asiático que he comido en Cancún. Muy rico

    Is this helpful?

  36. bstrom

    Minneapolis

    9 reviews

    vip
    4.0

    9 reviews

    Dined on March 30, 2023

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5
    Service was great food was blah, not very good sushi. Rolls were good but sashimi not so good, tough and chewy not that melt in your mouth sushi. Service by William was excellent. I guess sushi just isn’t a thing in the Caribbean

    Is this helpful?

  37. ElenaB

    Cancun

    11 reviews

    vip
    4.0

    11 reviews

    Dined on March 19, 2023

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3
    Muy inflados los precios en vinos. La relación precio/ración.... dispar.

    Is this helpful?

  38. OpenTable Diner

    San Antonio

    11 reviews

    vip
    5.0

    11 reviews

    Dined on March 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food was amazing, and you HAVE to try the butter cake!!!

    Is this helpful?

  39. Austen

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on February 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service with a fun speakeasy! The staff was great. Thank you!

    Is this helpful?

  40. ALFONSOS

    Cancun

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Un espacio con buen ambiente, música y menu variado. Los camarones roca mis favoritos!!

    Is this helpful?

FAQs

Kai - Cancún is rated 4.7 stars by 148 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 3 times today
Google Map for Kai - Cancún

Blvd. Kukulkan MZ 52 Lote 18, Piso 2 Local 9, Cancún, ROO 77500

Additional information

  • Neighborhood
    Cancún
  • Hours of operation
    Daily 1:00 pm–2:00 am
  • Price
    MXN500 and over
  • Cuisines
    Japanese
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Valet Parking y estacionamiento de la plaza
  • Payment options
    AMEX, Mastercard, Visa
  • Executive chef
    Marco Acosta
  • Additional
    Beer, Cafe, Cigar Room, Cocktails, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Non-Smoking, Outdoor Smoking Area, View, Weekend Brunch, Wheelchair Access, Wine
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