Joe's Crab Shack - Colorado Springs

3.4
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49 Reviews
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$30 and under
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American
Joe's Crab Shack is an American chain of beach-themed seafood casual dining restaurants. Founded in Houston, Texas, the restaurant now operates locations all across the United States of America. It serves seafood and American cuisine
What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.4based on all time ratings
3.4
food
3.8
service
3.5
ambience
3.1
value
Noise · Moderate
55% of people would recommend it to a friend
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C
Denver
6 reviews
Dined 3 days ago
Overall2food2service2ambience3

All in all it was a subpar experience. Food was not great at all. Server was slow getting refills and just disappeared for long periods. It was super slow as well so not sure why it was so hard getting anything.

R
Los Angeles
17 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Always a fun time.

JL
1 review
Dined on December 24, 2019
Overall4food3service5ambience3

Food was good and service was great. Good place to go as a family.

MM
1 review
Dined on November 9, 2019
Overall5food5service5ambience5

Great service. Great food. Highly recommended. I had never been before but I’ll definitely be back!

SB
1 review
Dined on September 7, 2019
Overall2food2service3ambience2

Used open table so that we could ensure a nice dinner for our 20th anniversary and even noted that it was an anniversary dinner. We ended up being sat right next to the kitchen opening and servers station. The hostess never even looked up our reservation. The food was less than we have come to expect from this restaurant. Overall a huge anniversary let down.

V
1 review
Dined on September 1, 2019
Overall5food5service5ambience5

Our server was amazing especially for the 13 people we had she was attentive and quick!! 👍🏽👍🏽

LD
1 review
Dined on August 27, 2019
Overall4food4service5ambience5

Quickly seated and got comfortable. Not very crowded at 5pm,which was fine with us. Waitress was very nice and helpful. Got our food fairly quickly and it was hot. Food was very good and we enjoyed our dinner. Will eat here again.

GB
Denver
5 reviews
Dined on August 17, 2019
Overall3food3service3ambience3

A good casual place to have seafood. The decor is stuck in the 1990's, true of the entire chain. It would be a good a idea for them to revisit, re-imagine, and update their decor/ambiance concept.

OT
Denver
1 review
Dined on August 17, 2019
Overall4food5service4ambience4

Great family time at Joes

JG
1 review
Dined on August 10, 2019
Overall5food5service5ambience5

Really enjoyed the food, being from the East coast I really missed seafood, Joe's helped fill that void.

s
Las Vegas
24 reviews
Dined on August 9, 2019
Overall2food2service2ambience1

This was not a very good experience by any standard. From the cold, stale appetizer to the quality of the products. I was extremely disappointed in the restaurant. We had to painfully watch the waitresses dance to a few songs that they were not into. They did not appear excited nor enthusiastic about doing the routines.

OT
Denver
1 review
Dined on July 15, 2019
Overall1food2service2ambience3

The stuffed mushrooms appetizer was cold and not cooked. I was told by the manager that my Open Table reservation was cancelled and yet I received reminders about my reservation. Definitely won’t be going back.

DD
Los Angeles
8 reviews
Dined on July 13, 2019
Overall5food5service5ambience5

Food was great. Service was wonderful and they made my granddaughter feel so special in her birthday!!

OT
Las Vegas
3 reviews
Dined on July 12, 2019
Overall3food3service4ambience2

Only half full at dinner... loud, food just ok, and price too high for what you’re getting. Seems like Joe’s is going downhill in Colorado Springs, this will not return.

DS
1 review
Dined on June 28, 2019
Overall4food5service4ambience3

Food was great, the price was as expected. Our server was average. The only negative would be the booth we were seated at was in need of serious repair/replacement. The manager stopped at our table and we informed her.

PW
Denver
7 reviews
Dined on June 16, 2019
Overall5food5service5ambience4

Great time with my family. Fun environment with great food.

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

PowerWu Thank you for the great review! We hope to see you again soon!

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ED
1 review
Dined on June 12, 2019
Overall5food5service5ambience5

It was late, but they still let us concede in and celebrate an early father's day with my man❤we will be coming back!

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

EmilyD Thank you for spending your Father's Day celebration with us. See you again soon!

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OT
1 review
Dined on April 24, 2019
Overall5food5service5ambience4

My bday dinner was awesome

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

Thank you for the 5 star Review! An awesome dinner for an awesome person!

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P
1 review
Dined on March 22, 2019
Overall1food1service3ambience1

My wife's crab cake tasted like nothing but pepper and a lot of it. My shrimp was barely cooked and very bland. The bacon wrapped shrimp were burnt and tasted like nothing but charcoal. We ordered the 11.99 add on crab legs. My wife's cluster had 3 small legs and no claw. My cluster had 1 small leg and 1 claw. Neither of them were cooked properly to allow for cracking of the shells. My beer was flat and the selection of beers was abyssmal. The manager took 30 dollars off after we complained and the bill was still 70 dollars.

Joe's Crab Shack - Colorado Springs
Responded on June 23, 2019

Thank you for taking the time to let us know about your experience. We apologize for not meeting your expectations on this visit. Please give us the chance to make it right, you can email us at 10680@krgops.co m.

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GH
1 review
Dined on March 17, 2019
Overall2food1service5ambience4

Food was cold and bland long hair was found in my wife's food. My waitress was very friendly thoe

Joe's Crab Shack - Colorado Springs
Responded on June 23, 2019

GjarrettH Thank you for letting us know about your visit. It is never our intention to serve sub par food. Glad your service was great! Come back in and try our NEW PIRATE'S PLATTER. You won't be disappointed.

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LK
1 review
Dined on March 17, 2019
Overall5food1service5ambience5

So I'm not entirely sure what happened, but we went here for my daughter's bday. This was the first time we've ever been to Joe's. We waited almost an hour and a half for our food and when it did come out, two people at our table didn't get their food and had to wait about 10-15 more minutes (one of which was a very hungry kiddo). By time the food reach the table, everyone's food was cold, except for the two who had to wait longer for food. I'm not talking luke warm, literally cold. The manager did come out and apologize and also gave us a discount off of our bills, which was very courteous. I also want to say the waitress was very kind and had my daughter do the funniest thing for her bday. Although the service was great, I'm not sure we will try it out again.

H
1 review
Dined on March 16, 2019
Overall2food2service4ambience2

We had to keep sending our food back because it was cold.

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

Honest Thank you for taking the time to give us review. We are sorry that your dinner was not up to par. Give us another shot and you wont be disappointed!

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LA
1 review
Dined on March 15, 2019
Overall1food1service1ambience1

My first time there and it was horrible, my food was cold my food wasn’t cooked all the way, music was so loud you could not hear anyone talking at the same table. I was very disappointed. The only part that was good was our appitizer. No one even came to give us refills, asked to talk to a manager and manager never even came over.

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

LaceyC We are so sorry we didn't meet your expectations on your first visit here. Please give us the opportunity to make it right by contacting us at 10680@krgops.co m. Thank you

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OT
1 review
Dined on February 24, 2019
Overall5food5service5ambience5

Loved it.... the food was amazing. And our waitress was right on top of it. 👍🏼

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

Thank you for the awesome review! We think you're great too!

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OT
Denver
1 review
Dined on February 14, 2019
Overall5food5service5ambience5

Camielle was amazing! The manager was super friendly. The food was amazing!

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

Thank you for the feedback! We will pass on the compliment to Camielle!

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PS
1 review
Dined on January 21, 2019
Overall5food5service5ambience5

Great service and food. Not many of these remain open so I’m happy this one still exists.

Joe's Crab Shack - Colorado Springs
Responded on June 23, 2019

PatS Thank you for the awesome review! Next time you are in, try our NEW ArrrTICHOKE DIP!

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JH
1 review
Dined on December 24, 2018
Overall5food5service5ambience5

It was a nice, casual experience. Food was up to par and very delicious. Their crab is kinda pricey. What I pay there for crab I can get twice as much as that at Walmart without compromising taste. Other than that, I love it. Been 3 times I would definitely come back

Joe's Crab Shack - Colorado Springs
Responded on June 23, 2019

JoshuaH Thank you for the review! We will have seasonal COLOSSAL CRAB in soon, come give it a try!

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MS
1 review
Dined on December 18, 2018
Overall3food3service2ambience3

Got one of the steam pots with Alaskan King, Dungeness and Snow crab. The Snow crab was overcooked. When they asked how the food was, and I told them, they fixed me some new Snow crab, but it wasn't any better. The waitress was not very attentive and disappeared for long periods of time.

DW
1 review
Dined on December 16, 2018
Overall1food1service1ambience3

Worst experience and food I have had at a Joe's Crab Shack!! I would never go back to this location.

OT
1 review
Dined on December 1, 2018
Overall1food1service1ambience1

Waited what felt like10 min for a greeting. They had no reservation for party. Food was just okay.

Joe's Crab Shack - Colorado Springs
Responded on June 22, 2019

We are so sorry for not meeting your expectations during your visit. Your feedback has been shared with the team, and we hope you will give us another try.

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DS
San Francisco
1 review
Dined on September 15, 2018
Overall2food1service5ambience5

Service was great she was very nice however the food quality needs to be addressed cool atmosphere though sadly wouldn’t want to return do to the food

CA
1 review
Dined on August 31, 2018
Overall4food5service4ambience4

The food was very good. Would go again. The waiter was nice.

VW
1 review
Dined on August 11, 2018
Overall5food4service5ambience5

The service was amazing! Our server was always checking on us to make sure that we are OK. Our drinks were always full. The food was amazing and was cooked perfectly. Love coming here for my crabcakes.

M
Los Angeles
4 reviews
Dined on August 3, 2018
Overall2food4service2ambience3

Server was friendly, but very slow and not attentive. Food was overcooked and over seasoned. And it was freezing cold in there.

OT
Milwaukee
8 reviews
Dined on July 15, 2018
Overall5food5service5ambience5

Fun night with my grandson. Good service and a fine bucket of crab.

R
1 review
Dined on July 14, 2018
Overall1food1service1ambience3

Hair on lemon in water glass, dirty fork, no fries came with east Coast platter just three burnt fries on plate, manager too busy to come talk to us

JM
Hawaii
13 reviews
Dined on June 17, 2018
Overall3food2service5ambience4

I'll put the best up front: The service we received was awesome. Our waiter and all the personnel were great to us. Everyone was nice and very communicative. Now, the food was hit or miss. The peel and eat shrimp was great. The crab legs were questionable. Some of the legs looked very small and as if they had been frozen for an extended period of time. The king crab legs were honestly about the same size as the snow crab, and we got the same amount of bunches. This tells me they do not really go off of weight, but rather a number of bunches. I ordered an extra side of king crab legs, and they were so thin I was really disappointed. If this place was a discount restaurant that's one thing, but the prices are very high for what you get. Steamed seafood is relatively cheap, and the flavoring was non-existent. I wanted to try several different flavors in their steam buckets, but they all tasted the same to me - bland. We ended up spending about $200 for the 3 of us, and I was still very hungry after the meal was over. We went to the grocery store and bought some stuff to make sandwiches later. Not at all how I expect to feel after eating $70 worth of seafood by myself. The only reason I liked this place was the service and the ambiance. If you want steamed crab legs and shrimp, I suggest going to a good buffet instead where you can get a better value with the same flavor.

OT
1 review
Dined on June 16, 2018
Overall5food5service5ambience5

Great time!

m
Chicago
9 reviews
Dined on June 6, 2018
Overall3food4service5ambience3

Went with a group of people after a work meeting on a Wednesday night. The restaurant was quiet which i have no problem with at all. Ordered some drinks and dinner. The service was great and the servers made the experience fun for us all. The food was very good. Id go back again.

AB
Salt Lake City
34 reviews
Dined on May 3, 2018
Overall1food1service2ambience1

This is not Joe’s in CA or FL! Bad food. Bad service. Wore out building. Dirty bathrooms.