About Jin Xuan - The Ritz-Carlton Shanghai, Pudong

The Ritz-Carlton, Shanghai Pudong's Chinese restaurant, Jin Xuan, has earned its first Michelin Star in the inaugural Michelin Guide Shanghai 2017. It is one of 26 restaurants in Mainland China to receive this accolade.
Located on 53rd floor, Jin Xuan Chinese Restaurant showcases the very best Chinese cuisine and superlative warm service in a spectacular location with its high ‘vaulted’ ceilings and a mezzanine level. This fine dining Chinese Restaurant, designed by Steve Leung from Hong Kong, is the discerned choice for social and business diners alike.
The refined menu specializes in Cantonese dishes complemented with regional favorites from other Chinese provinces. Tea connoisseurs will be well catered to and indulged as the best choices of tea can be enjoyed in pairing combinations to ideally match and suit the dishes they order.
Any requirement of booking above 10pax, please contact directly line 8621-2020-1717 for further information.

Level 53, The Ritz-Carlton Shanghai, Pudong
Shanghai ifc, No. 8 Century Avenue, Lujiazui
Pudong, Shanghai 200120
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Dining Style:
Fine Dining

Cuisines:
Chinese (Canton), Chinese

Hours of Operation:
Lunch 11:30am-14:00pm
Dinner 17:30pm-22:00pm

Dress Code:
Smart Casual

Price Range:
¥5,000 and under

Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa

Phone Number:
021 2020 1888 ext. 1717

Website:
http://www.ritzcarlton.com/en/hotels/china/shanghai-pudong/dining/jin-xuan

Entertainment:
Guzheng or Pipa 古筝&琵琶 (Entertainment only apply for dinner period.)

Executive Chef:
Daniel Wong 黄英杰

Additional:
Beer, BYO Wine, Cafe, Cocktails, Corkage Fee, Entertainment, Non-Smoking, Private Room, View, Wine

Special Events & Promotions:
Booking over 6pax can send e-mail to our hotel directly ( restaurantrsvn.pudong@ritzcarlton.com)

Jin Xuan - The Ritz-Carlton Shanghai, Pudong Ratings and Reviews

5
4
3
2
1

4.2

Overall Rating

based on recent ratings
food

4.2

service

4.4

ambience

4.6

value

3.6

Noise

Quiet

75% would recommend it to a friend

Scenic View (4)
Creative Cuisine (3)
Special Occasion (3)
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Good for Anniversaries (3)
Authentic (2)
Fit for Foodies (2)
Romantic (2)
Tasting Menu (2)
Worth the Drive (2)
Good for Birthdays (1)
Business Meals (1)
Fun (1)
Healthy (1)
Live Music (1)
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3 reviews
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·Dined on December 5, 2017

Extremely disappointed.

This is supposed to be a michelin star restaurant but it certainly does not meet the standard.
Upon arrival we didn't have our coats checked and we had to take them off ourselves and leave them at the table (they didn't even offer to cover them).
We ordered a bottle of wine which arrived after the first dish after we reminded the waiter twice. After the initial serving I myself had to stand up every single time to refill my own glass because nobody would come. Same for the water.
Dishes serving timing was awful, in chinese cuisine it is key to serve all food at the same time (meat, vegetables, rice) but this restaurant evidently fails in the most basic service rules.
Servers were extremely unprepared. It should suffice to say that the lady taking our order asked us what dessert we wanted to have when we were placing the appetizers and main course order (we did not request a set menu).
Another waiter brought us a set of sauces and explained that we should use them "if food is bland" (verbatim). If I go to a Michelin rated restaurant I don't expect food to be bland and it is a word no waiter should be allowed or instructed to use in such a restaurant.
Truth is the food was actually bland and disappointing. You can get much better Chinese food in any hole in the wall in Shanghai, not to mention a nice restaurant such as the one in the Peace Hotel, less pretentious and much better food.
To make things worst, we were practically kicked out of the restaurant at around 10:15 (we had 9:00pm reservations). If proper service can't be provided at those hours then don't take the reservation.
I would have been disappointed with this type of service in any restaurant, but this is unacceptable for a restaurant at the Ritz Carlton and even more unacceptable for a Michelin Star rated restaurant. Evidently Michelin is giving away stars to whoever pays for them. Shame
This was such a bad experience I even considered calling the day after to talk to a manager.

Tags: Scenic View
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food2
ambience5
service1
value1

 
 (Taiwan)·Dined on November 18, 2017

A great place to have a meal.

Was this review useful to you?Yes·No·
food5
ambience5
service5
value5

 
 (New York Area)·Dined on May 10, 2017

The evening and the food were extraordinary and the attention to our anniversary were really very nice!

Tags: Special Occasion, Good for Anniversaries, Scenic View, Romantic, Creative Cuisine, Tasting Menu, Fit for Foodies, Worth the Drive
Was this review useful to you?Yes·No·
food5
ambience5
service5
value3

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