Jin Xuan - The Ritz-Carlton Shanghai, Pudong

18 Reviews
$30 and under
Chinese (Canton)
The Ritz-Carlton, Shanghai Pudong's Chinese restaurant, Jin Xuan, has earned its first Michelin Star in the inaugural Michelin Guide Shanghai 2017. It is one of 26 restaurants in Mainland China to receive this accolade.
Located on 53rd floor, Jin Xuan Chinese Restaurant showcases the very best Chinese cuisine and superlative warm service in a spectacular location with its high ‘vaulted’ ceilings and a mezzanine level. This fine dining Chinese Restaurant, designed by Steve Leung from Hong Kong, is the discerned choice for social and business diners alike.
The refined menu specializes in Cantonese dishes complemented with regional favorites from other Chinese provinces. Tea connoisseurs will be well catered to and indulged as the best choices of tea can be enjoyed in pairing combinations to ideally match and suit the dishes they order.
Any requirement of booking above 10pax, please contact directly line 8621-2020-1717 for further information.

What 18 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on all time ratings
Noise · Quiet
81% of people would recommend it to a friend
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1 review
Dined on November 28, 2019

Expensive, but mostly impressive dishes in a cavernous dining room with good views from window tables (we had asked for a table with a view but were sat far away from the window). Service was of the type where when you want something there is no-one to be found and we couldn't understand why all our dishes (soup included) were brought out to the table at once, thereby inevitably causing certain dishes to not be at their best.
I have been to many 2 and 3 star Michelin restaurants around the world and did not feel that our experience here was at 2 star level.

New York Area
20 reviews
Dined on October 26, 2019

Fabulous meal, incredible presentation, outstanding service. Ambiance was heavenly. No wonder rated best restaurant in Shanghai. Highly recommend as it is a total experience.

Los Angeles
1 review
Dined on September 25, 2019


OpenTable Diner
1 review
Dined on September 9, 2019

This restaurant deserves 6*! We arrived to a lady playing zheng music and a spectacular view of The Bund from our table. Our waiter greeted us with sincere hospitality and was excellent throughout; overall it was the best service I’ve ever had at a restaurant and I’ve got some very nice meals to compare it to.

Our food was delicious: the flavours were delicate, well-balanced and delicious. We were treated to a complimentary appetiser platter which was also superb.

The overall bill wasn’t even half our budget (there’s no prices online and I couldn’t believe the two ££ rating on OpenTable until I got there—it’s legit though!). I don’t believe there’s a better fine dining experience in Shanghai, unless it’s at another restaurant at The Ritz in Pudong!

1 review
Dined on July 14, 2019

We had the best view of the bund right across the river. Food was excellent. Pricey as expected, but reasonable given its class and location.

OpenTable Diner
New York Area
1 review
Dined on April 27, 2019

For our family trip Shanghai, we decided to book a lunch with a view in the Pudong area. Jin Xuan dim-sum was a natural option for my father, who has a picky Cantonese palette.

As this was in the Ritz, I expected this to be probably the most expensive dim-sum meal I would have. The pricing is about 1.5x NYC dim-sum pricing but the quality of the food, service, and ambiance were top notch, so you are paying for those things as well. For example, the shrimp dumpling - one of the staple HK dim-sum dishes had super thin skin which requires a fair amount of skill to compose and not have it break. The actual filling consisted of probably one of the largest shrimps I have encountered in a shrimp dumpling and steamed to perfection.

Andy the manager was gracious enough to offer us complimentary mango deserts that had some awesome presentation and tasted absolutely amazing. Our server, Anna was super attentive and helpful during our meal.

Definitely a return for future trips to Shanghai.

San Francisco
4 reviews
Dined on April 9, 2019

The food, ambiance, and the view was outstanding. Our server, Helena, and the rest of the staff, provided us with outstanding service. The chef came out to meet us after the meal. We greatly appreciated the entire experience and plan to dine there again when we return to Shanghai.

OpenTable Diner
1 review
Dined on April 7, 2019

Everything about our experience at the Ritz was irreproachable. We will remember our dining experience at the Jin Xuan fondly not only for the wonderful food, but also for the wonderful service we received.

OpenTable Diner
New York Area
3 reviews
Dined on March 15, 2019

I went for dinner, the staff was very friendly and courteous. I have to specially mention Mr.Neil, and the waitress Ms. Janice. They were extremely professional and polite, they guided me through the menu, and made good recommendations. The food is to die for, I will definitely come back on my next trip to Shanghai.
I highly recommend this wonderful restaurant.

Sydney / NSW
1 review
Dined on September 25, 2018

Sensational views across to the Bund. Tea selection is comprehensive and varied, especially the cold teas

1 review
Dined on August 22, 2018

Nothing about gluten free options. No bread, nothing, 3 mains dishes

1 review
Dined on August 10, 2018

So disapointed!
Had for 3 people diner menu with 2x wine by glass and 3 tea they charged us about 6400 RM. After having a good look we found out they charged us 600 RM for a ‘gift’ included in the menu. In the menu is moon cake gift included but you can pick it up next week. Because we are going back to Europ next Day we agreed to have a wine (500ml) to take home. Wondering why they put on the bill, we had spoken for long time about it and finally she had raken of the bill. She says she understand mine point. Still it was over charged and by taken dweper look they had 15% service charge (was never mentioned menu or website) and 596 RM for Miscellaneous( what the F) what is Miscellaneous?! What we order was Menu 3778 RB, 3 tea 354 RM and 2 wine by glass 468 RB serviceCharge 15% 636.90 RM is 5236,90 and not billed for 5478.90 RM.
If we had known we will never had diner at Jin Xuan for the price we had paid, was not worth it at all!

OpenTable Diner
6 reviews
Dined on May 24, 2018

Amazing food, amazing view and A+ service! Highly recommended

Washington DC
10 reviews
Dined on April 19, 2018

This is a fine restaurant, with a staggering view overlooking the Bund and the City beyond. The decor and live Chinese music was elegant and suitably subtle. The meal was excellent, without being extraordinary. The skin on the bbq’d duck was brilliant, as was the meat itself. What the vegetable platter lacked in volume was made up with delicacy and presentation. The service was friendly without being excessive. Complimentary petite-four provided a magical delicacy to end the flavour journey.

8 reviews
Dined on March 29, 2018

Many types of chinese are mixed.
Hongkong, Shanghai and sichuan style...

OpenTable Diner
1 review
Dined on December 6, 2017

Extremely disappointed.

This is supposed to be a michelin star restaurant but it certainly does not meet the standard.
Upon arrival we didn't have our coats checked and we had to take them off ourselves and leave them at the table (they didn't even offer to cover them).
We ordered a bottle of wine which arrived after the first dish after we reminded the waiter twice. After the initial serving I myself had to stand up every single time to refill my own glass because nobody would come. Same for the water.
Dishes serving timing was awful, in chinese cuisine it is key to serve all food at the same time (meat, vegetables, rice) but this restaurant evidently fails in the most basic service rules.
Servers were extremely unprepared. It should suffice to say that the lady taking our order asked us what dessert we wanted to have when we were placing the appetizers and main course order (we did not request a set menu).
Another waiter brought us a set of sauces and explained that we should use them "if food is bland" (verbatim). If I go to a Michelin rated restaurant I don't expect food to be bland and it is a word no waiter should be allowed or instructed to use in such a restaurant.
Truth is the food was actually bland and disappointing. You can get much better Chinese food in any hole in the wall in Shanghai, not to mention a nice restaurant such as the one in the Peace Hotel, less pretentious and much better food.
To make things worst, we were practically kicked out of the restaurant at around 10:15 (we had 9:00pm reservations). If proper service can't be provided at those hours then don't take the reservation.
I would have been disappointed with this type of service in any restaurant, but this is unacceptable for a restaurant at the Ritz Carlton and even more unacceptable for a Michelin Star rated restaurant. Evidently Michelin is giving away stars to whoever pays for them. Shame
This was such a bad experience I even considered calling the day after to talk to a manager.

OpenTable Diner
1 review
Dined on November 19, 2017

A great place to have a meal.

New York Area
7 reviews
Dined on May 11, 2017

The evening and the food were extraordinary and the attention to our anniversary were really very nice!


Jin Xuan - The Ritz-Carlton Shanghai, Pudong is rated 4.5 stars by 18 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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