Jin Xuan - The Ritz-Carlton Shanghai, Pudong

Jin Xuan - The Ritz-Carlton Shanghai, Pudong reviews from people who’ve dined at this restaurant. Based on recent rating.

1. L

   Lawrence VIP

   New York City35 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service in a spectacular setting. A bit pricey but worth it if you want to splurge on a special theater.
   

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2. G

   Gabriele

   London1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Cibo e view spettacolo. Camerieri devono leggermente migliorare. Grazie
   

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3. R

   Rohan VIP

   San Francisco12 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was good though courses did not come when asked. There was essentially no one who spoke English making it tough to effectively communicate. The drink order was wrong and I never received the wine glass I ordered. Surprised that it ha got a Michelin star
   

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4. P

   Paolo

   Tuscany3 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cena sorprendente ambiente elegante e sfondo musicale tradizionale molto piacevole e ci ha accompagnato tutta la sera. I piatti scelti sono stati tutti molto graditi, perfetti nell’elaborazione impiattamento con abbinamenti di sapori meravigliosi. Carta dei vini molto interessante
   

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5. E

   Enrique

   Mexico City1 review

   4.0

   Dined on April 27, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Bien, la langosta espectacular, pero varios d sus platillos por los que vas ahí no estaban disponibles
   

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6. C

   Choon Hwee

   Singapore1 review

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb service and perfect environment with live 古筝 accompanying the tasty fine dining was a very memorable experience.
   

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7. s

   stephanie

   Philadelphia5 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   outstanding food and service, would love to go back again
   

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8. W

   Will

   Melbourne1 review

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Highlight apart from an amazing ambience and view for me was the Bejing duck with frois grois! The staff were super amazing and so helpful!
   

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9. A

   Andre

   Miami4 reviews

   1.0

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   The entire experience was super frustrating. As soon as we arrived, the first representative already pressured us to look at the menu even before having our table ready. They took around 10 min to get any beverage order and after this time waiting we were informed all the tasting and barbecue items were sold out. It is a shame and a kind of amateur situation we would never expect for a Ritz Carlton and Michelin star restaurant. We ended up ordering the food from the A La Carte menu and some items were not even available. Some minutes after the first plate arrived, we decided ordering some extra food due to the small portion of the plates. However, we were informed we couldn’t order because they closed the kitchen but they suggested us to visit the bar at the hotel. It was a pretty bad joke the entire experience and the suggestion. While we were eating the first plate, they brought all the other plates together and seemed completely rushed for us to eat and leave the restaurant. We showed up on time and we were at the restaurant less than 30 min, no one informed us the kitchen would be closed. This was definitely NOT a Michelin experience, food was completely below average in terms of quality and presentation. I have been in multiple Michelin restaurant around the world and, with all the respect, but Jin Xuan is far from the caliber of quality of service and food compared with any other restaurant in the guide. I will definitely NOT go back to this restaurant and I will share some photos in other platform and so people can understand how bad the experience and food were.
   

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   1 person found this helpful

10. K

    Kris

    China1 review

    1.0

    Dined on December 29, 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Kleine porties, heel duur. Bediening duurde enorm lang, overrated!
    

    1 person found this helpful