Jin Xuan - The Ritz-Carlton Shanghai, Pudong

Sort by

1. L

   Linz

   London

   2 reviews

   vip
   3.0

   2 reviews

   Dined on November 28, 2019

   overall3food3service3ambience3

   Expensive, but mostly impressive dishes in a cavernous dining room with good views from window tables (we had asked for a table with a view but were sat far away from the window). Service was of the type where when you want something there is no-one to be found and we couldn't understand why all our dishes (soup included) were brought out to the table at once, thereby inevitably causing certain dishes to not be at their best. I have been to many 2 and 3 star Michelin restaurants around the world and did not feel that our experience here was at 2 star level.
   

   Report
2. P

   Paul

   New York Area

   25 reviews

   5.0

   25 reviews

   Dined on October 26, 2019

   overall5food5service5ambience5

   Fabulous meal, incredible presentation, outstanding service. Ambiance was heavenly. No wonder rated best restaurant in Shanghai. Highly recommend as it is a total experience.
   

   Report
3. M

   Meg0893

   Los Angeles

   1 review

   3.0

   1 review

   Dined on September 25, 2019

   overall3food3service3ambience3

   53階からの上海の眺めは素晴らしいです！ あまりたくさんのお料理は頼まなかったので味に関しては評価しにくいですが、サービスがお国柄なのか微妙な感じでした。 食べたらすぐに次は何を頼む？とせっかちに何度も聞いてきたり、かと思えばまだ飲み足りないのに何も聞かずにグラスを下げてしまうし。ビールのお代わりもグラスから変えるのかと思ったら継ぎ足しだし。。。 ウエルカムドリンクやデザートをサービスでいただきましたが、やはり接客の質が一番であってほしいと思いました。 リッツカールトンではなければこの接客でもいいかと思いますが、あくまでも高級ホテルなので接客の質は問われるかと思います。
   

   Report
4. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on September 9, 2019

   overall5food5service5ambience5

   This restaurant deserves 6*! We arrived to a lady playing zheng music and a spectacular view of The Bund from our table. Our waiter greeted us with sincere hospitality and was excellent throughout; overall it was the best service I’ve ever had at a restaurant and I’ve got some very nice meals to compare it to. Our food was delicious: the flavours were delicate, well-balanced and delicious. We were treated to a complimentary appetiser platter which was also superb. The overall bill wasn’t even half our budget (there’s no prices online and I couldn’t believe the two ££ rating on OpenTable until I got there—it’s legit though!). I don’t believe there’s a better fine dining experience in Shanghai, unless it’s at another restaurant at The Ritz in Pudong!
   

   Report
5. I

   Itti

   1 review

   5.0

   1 review

   Dined on July 14, 2019

   overall5food5service5ambience5

   We had the best view of the bund right across the river. Food was excellent. Pricey as expected, but reasonable given its class and location.
   

   Report
6. OT

   OpenTable Diner

   New York Area

   1 review

   5.0

   1 review

   Dined on April 27, 2019

   overall5food5service5ambience5

   For our family trip Shanghai, we decided to book a lunch with a view in the Pudong area. Jin Xuan dim-sum was a natural option for my father, who has a picky Cantonese palette. As this was in the Ritz, I expected this to be probably the most expensive dim-sum meal I would have. The pricing is about 1.5x NYC dim-sum pricing but the quality of the food, service, and ambiance were top notch, so you are paying for those things as well. For example, the shrimp dumpling - one of the staple HK dim-sum dishes had super thin skin which requires a fair amount of skill to compose and not have it break. The actual filling consisted of probably one of the largest shrimps I have encountered in a shrimp dumpling and steamed to perfection. Andy the manager was gracious enough to offer us complimentary mango deserts that had some awesome presentation and tasted absolutely amazing. Our server, Anna was super attentive and helpful during our meal. Definitely a return for future trips to Shanghai.
   

   Report
7. GC

   GaryC

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on April 9, 2019

   overall5food5service5ambience5

   The food, ambiance, and the view was outstanding. Our server, Helena, and the rest of the staff, provided us with outstanding service. The chef came out to meet us after the meal. We greatly appreciated the entire experience and plan to dine there again when we return to Shanghai.
   

   Report
8. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on April 7, 2019

   overall5food5service5ambience5

   Everything about our experience at the Ritz was irreproachable. We will remember our dining experience at the Jin Xuan fondly not only for the wonderful food, but also for the wonderful service we received.
   

   Report
9. OT

   OpenTable Diner

   New York Area

   3 reviews

   5.0

   3 reviews

   Dined on March 15, 2019

   overall5food5service5ambience5

   I went for dinner, the staff was very friendly and courteous. I have to specially mention Mr.Neil, and the waitress Ms. Janice. They were extremely professional and polite, they guided me through the menu, and made good recommendations. The food is to die for, I will definitely come back on my next trip to Shanghai. I highly recommend this wonderful restaurant.
   

   Report
10. KT

    KenT

    Sydney

    1 review

    5.0

    1 review

    Dined on September 25, 2018

    overall5food5service5ambience5

    Sensational views across to the Bund. Tea selection is comprehensive and varied, especially the cold teas
    

    Report
11. JA

    JacintoA

    Liverpool

    1 review

    5.0

    1 review

    Dined on August 22, 2018

    overall5food4service5ambience5

    Nothing about gluten free options. No bread, nothing, 3 mains dishes
    

    Report
12. X

    020Xams

    1 review

    1.0

    1 review

    Dined on August 10, 2018

    overall1food2service1ambience3

    Deceived! So disapointed! Had for 3 people diner menu with 2x wine by glass and 3 tea they charged us about 6400 RM. After having a good look we found out they charged us 600 RM for a ‘gift’ included in the menu. In the menu is moon cake gift included but you can pick it up next week. Because we are going back to Europ next Day we agreed to have a wine (500ml) to take home. Wondering why they put on the bill, we had spoken for long time about it and finally she had raken of the bill. She says she understand mine point. Still it was over charged and by taken dweper look they had 15% service charge (was never mentioned menu or website) and 596 RM for Miscellaneous( what the F) what is Miscellaneous?! What we order was Menu 3778 RB, 3 tea 354 RM and 2 wine by glass 468 RB serviceCharge 15% 636.90 RM is 5236,90 and not billed for 5478.90 RM. If we had known we will never had diner at Jin Xuan for the price we had paid, was not worth it at all!
    

    Report
13. OT

    OpenTable Diner

    London

    6 reviews

    5.0

    6 reviews

    Dined on May 24, 2018

    overall5food5service5ambience5

    Amazing food, amazing view and A+ service! Highly recommended
    

    Report
14. KP

    KeithP

    Washington DC

    10 reviews

    4.0

    10 reviews

    Dined on April 19, 2018

    overall4food4service4ambience5

    This is a fine restaurant, with a staggering view overlooking the Bund and the City beyond. The decor and live Chinese music was elegant and suitably subtle. The meal was excellent, without being extraordinary. The skin on the bbq’d duck was brilliant, as was the meat itself. What the vegetable platter lacked in volume was made up with delicacy and presentation. The service was friendly without being excessive. Complimentary petite-four provided a magical delicacy to end the flavour journey.
    

    Report
15. SK

    SungwukK

    Berlin

    8 reviews

    vip
    5.0

    8 reviews

    Dined on March 29, 2018

    overall5food5service4ambience5

    Many types of chinese are mixed. Hongkong, Shanghai and sichuan style...
    

    Report
16. OT

    OpenTable Diner

    Berlin

    1 review

    2.0

    1 review

    Dined on December 5, 2017

    overall2food2service1ambience5

    Extremely disappointed. This is supposed to be a michelin star restaurant but it certainly does not meet the standard. Upon arrival we didn't have our coats checked and we had to take them off ourselves and leave them at the table (they didn't even offer to cover them). We ordered a bottle of wine which arrived after the first dish after we reminded the waiter twice. After the initial serving I myself had to stand up every single time to refill my own glass because nobody would come. Same for the water. Dishes serving timing was awful, in chinese cuisine it is key to serve all food at the same time (meat, vegetables, rice) but this restaurant evidently fails in the most basic service rules. Servers were extremely unprepared. It should suffice to say that the lady taking our order asked us what dessert we wanted to have when we were placing the appetizers and main course order (we did not request a set menu). Another waiter brought us a set of sauces and explained that we should use them "if food is bland" (verbatim). If I go to a Michelin rated restaurant I don't expect food to be bland and it is a word no waiter should be allowed or instructed to use in such a restaurant. Truth is the food was actually bland and disappointing. You can get much better Chinese food in any hole in the wall in Shanghai, not to mention a nice restaurant such as the one in the Peace Hotel, less pretentious and much better food. To make things worst, we were practically kicked out of the restaurant at around 10:15 (we had 9:00pm reservations). If proper service can't be provided at those hours then don't take the reservation. I would have been disappointed with this type of service in any restaurant, but this is unacceptable for a restaurant at the Ritz Carlton and even more unacceptable for a Michelin Star rated restaurant. Evidently Michelin is giving away stars to whoever pays for them. Shame This was such a bad experience I even considered calling the day after to talk to a manager.
    

    Report
17. OT

    OpenTable Diner

    Greater Taipei

    1 review

    5.0

    1 review

    Dined on November 18, 2017

    overall5food5service5ambience5

    A great place to have a meal.
    

    Report
18. H

    Hanspeter

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on May 10, 2017

    overall5food5service5ambience5

    The evening and the food were extraordinary and the attention to our anniversary were really very nice!
    

    Report