Jim Thompson a Thai Restaurant

Jim Thompson a Thai Restaurant reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Hong Kong1 review

   5.0

   Dined on August 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely an amazing experience. Excellent service, great food, nice atmosphere!
   

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2. OT

   OpenTable Diner

   Thailand1 review

   5.0

   Dined on May 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   all good and it was a pleasant surprise of the change of ambience after being away for a while
   

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3. OT

   OpenTable Diner

   Okinawa1 review

   5.0

   Dined on May 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good food will come again next time
   

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4. JG

   JosephG

   Thailand1 review

   5.0

   Dined on February 19, 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Good news, Bad news. I ordered the lamb, when it arrives, it was almost room temperature. I asked the waitress to put it in the microwave for a minute or two to heat it up. About 10-12 minutes later, after my wife had finished her meal, the lamb was returned and wasn't much warned the when it was first served. I ate my meal without saying anything more. Just before the waitress brought my the check, I saw her and another woman talking and looking at my table. They approached the table and announced that since I wasn't satisfied with the meal, they had taken the $55.00 charge for the lamb off the bill. The meal was not to my liking but the service and integrity of the staff was outstanding. The fact that they took my word without question, speaks very highly of the staff and management and I hope that someday I can return for another meal. Regards, Joseph Glavin
   

   Jim Thompson a Thai RestaurantResponded on February 25, 2024

   Dear Joseph Glavin, Thank you for taking your valuable time to leave us a review. Our team acknowledges and apologizes that you were not satisfied with your dining experience at our restaurant. We value customer feedback and will use it to develop and improve the quality of our food and services. I sincerely hope to have the opportunity to welcome you again in the future. Warm Regards, Sapmongkol S. Manager of JT A Thai Restaurant
   

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5. OT

   OpenTable Diner VIP

   San Francisco1 review

   5.0

   Dined on February 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Extremely helpful and personable staff and manager. We were totally taken care of.
   

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   Jim Thompson a Thai RestaurantResponded on February 15, 2024

   Dear Guest, We extend our heartfelt gratitude for choosing Jim Thompson, A Thai Restaurant, and for sharing your feedback on your recent visit. Your thoughts are valuable to us, and we look forward to the privilege of welcoming you again in the near future! Best Regards, Sapmongkol S.
   

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6. YC

   YanisaC

   Thailand1 review

   2.0

   Dined on February 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   It is Jim Thompson . When thinking of Jim Thompson Thai silk and authentic thai food , I always bring guests to Jim Thompson before renovation . I do not like food . Need to be authentic thai food .
   

   Jim Thompson a Thai RestaurantResponded on February 5, 2024

   Dear YanisaC, Thank you for taking your valuable time to leave us a review. Our team acknowledges and apologizes that you were not satisfied with your dining experience at our restaurant. We value customer feedback and will use it to develop and improve the quality of our food and services. I sincerely hope to have the opportunity to welcome you again in the future. Warm Regards, Sapmongkol S. Manager of JT A Thai Restaurant
   

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7. K

   Kais

   Thailand1 review

   5.0

   Dined on February 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Polite and friendly staff; great environment for friends and family.
   

   Jim Thompson a Thai RestaurantResponded on February 5, 2024

   Dear Kais, We extend our heartfelt gratitude for choosing Jim Thompson, A Thai Restaurant, and for sharing your feedback on your recent visit. Your thoughts are valuable to us, and we look forward to the privilege of welcoming you again in the near future! Best Regards, Sapmongkol S. Manager of JT A Thai Restaurant
   

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8. DC

   DenisC

   Thailand1 review

   2.0

   Dined on January 20, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   the place is pleasant, the food is ok, the dishes are not very hot, the service is terrible. the staff does not know their job. after entering the table was not served, we were brought the main course the cutlery was missing we had to ask for it. the wine was hot. my wife had not yet finished her dish which we wanted to take away from her to offer us desserts. a real disaster for a birthday dinner. We strongly advise against this place.
   

   Jim Thompson a Thai RestaurantResponded on February 5, 2024

   Dear DenisC, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your visit. Your feedback is invaluable, and we will address these issues to improve our service. We appreciate your understanding. Warm Regards, Sapmongkol S. Manager of JT A Thai Restaurant
   

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9. AJ

   AlexJ

   Thailand1 review

   5.0

   Dined on January 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Tasty food with Exquisite cooking techniques with great local ingredients
   

   Jim Thompson a Thai RestaurantResponded on January 23, 2024

   Dear Alexj, We extend our heartfelt gratitude for choosing Jim Thompson, A Thai Restaurant, and for sharing your feedback on your recent visit. Your thoughts are valuable to us, and we look forward to the privilege of welcoming you again in the near future! Best Regards, Sapmongkol S. Manager of JT A Thai Restaurant
   

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10. CD

    CaroleD

    London6 reviews

    2.0

    Dined on December 31, 2023

    1. Overall 2
    2. Food 3
    3. Service 3
    4. Ambience 4

    Should be an excellent restaurant but so much needs to improve to achieve a better standard. It is a lovely setting in a peaceful location. The menu is interesting although with such small print in a darkened outside area it is extremely hard to read. Service was rushed and unintelligent - no suggestion of a welcome drink. One we had chosen, we were twice told dishes weren’t available leaving little choice. 2 starters arrived and 10 mins later a shared plate for the other 2 diners. Large sharing plates of beef arrived before we had finished - no prior explanation that this was the style of dining. Having been persuaded to have Waghu beef, it was very nice but just sliced beef with a small salad and sauce on the side - nothing to go with it so we were all left hungry. Half way through the main course we were advised that the kitchen was shortly closing and if we wanted deserts we needed to order quickly (we didn’t). I had twice emailed about any arrangements for New Year’s Eve with no response but on raising our concerns, we were advised that the bar upstairs was open to us for a NYE event. The manager brought us some Prosecco to soften our disappointment and some staff were very helpful towards the end but what an overall failure that could so easily be averted with improved staff team work, training, communication and menu planning
    

    Jim Thompson a Thai RestaurantResponded on January 1, 2024

    Dear Carole, Our Valued Guest Thank you for taking your time for share your recent experience with us. We sincerely apologize for the challenges you faced during your dining experience. We recognize the importance of clear communication, especially regarding dish availability and our dining style, and we regret that this was not adequately conveyed to you. Your comments about the lack of response regarding New Year's Eve arrangements have been duly noted. We deeply regret any inconvenience caused by this oversight. Rest assured, your feedback has been shared with our team, and we are actively working on improvements in staff training, communication, and menu planning to prevent similar occurrences in the future. Warm regards, Sapmongkol S. Manager of JT A Thai Restaurant
    

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