Jax Fish House & Oyster Bar - Kansas City

4.5
542 reviews
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$30 and under
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Seafood
Praised as one of KC’s Best Restaurants by 435 Magazine, Jax serves up the finest and freshest the ocean has to offer to the masses that join us in our Hotel Sorella adjacent hotspot. Prepare yourself for the welcoming, yet wild vibe that has set JAX apart from all the rest. Due to dedicated sustainable seafood practices, Jax Fish House is proud to be the first restaurant in Missouri to be certified by the Monterey Bay Seafood Watch. Seafood is delicious…let’s make it last forever.
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What 542 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
92% of people would recommend it to a friend
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Kansas City
61 reviews
Dined 3 days ago
Overall 5food 5service 4ambience 5

Jax is always consistently delicious with great specials and memorable happy hour offerings! I bring out of town guests there because the restaurant always does a superb job.

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HC
1 review
Dined 4 days ago
Overall 3food 1service 5ambience 5

Fantastic customer service. Staff was very knowledgeable and so friendly. Very time efficient with a fun feel. Jax has been one of my favorite restaurants in the past, however this time not so much. The food quality went from being excellent to way below average in my opinion. We couldn't tell if the calamari was actually calamari or clam sticks? We got about half the portion we usually get and it just wasn't tasty. Neither of our drinks were made accurately either. The lobster seemed very lousy as well. It was like our server knew we were getting sub par food as we were given 8 free oysters. Again, staff was outstanding, food and drink quality has just gone down.

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s
Kansas City
4 reviews
Dined 4 days ago
Overall 4food 3service 4ambience 4

As seafood lovers, we were excited to try Jax for our family's Easier dinner. We wanted to be able to write a positive review, but our experience was disappointing. My husband had the snapper, our son had salmon, and I had Crab gnocchi. All were just OK. My husband's Gin and Tonic wasn't very good either. Potatoes for the table were good. The greens were tough. The Raspberry Limeade was great. That's it.

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OT
Kansas City
3 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

The best place to get casual, up-scale seafood in KC. The crab cakes are amazing, fantastic clam strips and, the specials are always excellent.

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SK
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

We initially were only planning to eat brunch at Jax, but loved it so much we cancelled our dinner plans and returned for supper as well. Outstanding cocktails and seafood. My dinner companion had never eaten oysters before and the hot oyster appetizers were a perfect gateway for him to try them out! We'll definitely be back next time we're in KC!

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TS
Kansas City
9 reviews
Dined 6 days ago
Overall 4food 4service 3ambience 4

Reservation was made for 7:45p, we got seated 8:10p. Maybe there was a glitch in the system.

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OT
Kansas City
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Service, food, and drinks were fantastic as always. I recommend this restaurant for a casual night out or more intimate affair with loved ones.

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LL
Kansas City
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

It was a great night. Staff was friendly and helpful when we had questions, or needed someone to take our photo.
Food was outstanding.
Jax is always a great dining experience.

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OT
Chicago
1 review
Dined on April 12, 2019
Overall 5food 5service 5ambience 5

Always love celebrating at Jax! Great food and service!

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DZ
Kansas City
51 reviews
Dined on April 12, 2019
Overall 4food 3service 5ambience 4

We love Jax but have not been there in awhile. Sadly, we were a little disappointed this time. My fish was dry and had no flavor. My husband’s gumbo was underwhelming! Our service was excellent and perhaps it was just an off evening?

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S
Kansas City
2 reviews
Dined on April 6, 2019
Overall 5food 5service 5ambience 5

It was our 30th Anniversary and they were amazing. We would recommend to our friends.

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JH
Charleston
2 reviews
Dined on April 4, 2019
Overall 5food 5service 5ambience 4

Always wonderful food and service. Music seemed loud last few times we were there, which makes it hard for conversation.

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SW
1 review
Dined on April 4, 2019
Overall 5food 5service 5ambience 5

Crab cake was amazing with almost all crab meat. A good selection of fresh oysters.

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M
Kansas City
36 reviews
Dined on March 31, 2019
Overall 5food 4service 5ambience 5

Oysters not as good as usual, could be bc of price special. Gumbo, wedge salads and peel and eat shrimp pretty good. Sangria good. Visited during happy hour for prices

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EN
Chicago
1 review
Dined on March 30, 2019
Overall 4food 5service 4ambience 5

we had a new server who did pretty good. We had an exceptionally long wait time for our oysters which was approx over 20+minutes. And another, 15 minutes for drinks - which the server had an old menu that a manager had to come back to say the wine ordered was obsolete - which took another 10/15 minutes until it came to the table.

The highlight was seeing Kevin the puffer fish in rare form, we were told!

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JC
Kansas City
1 review
Dined on March 30, 2019
Overall 5food 5service 5ambience 5

Great service food and pricing was doable.

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OT
Kansas City
1 review
Dined on March 29, 2019
Overall 3food 4service 3ambience 4

Food was pretty good but very pricey for what it was. I would pass on the beignets for deserts. Service was ok at best. Happy to ask if we needed fresh cocktails but everything else seemed a distant second.

Jax Fish House & Oyster Bar - Kansas City
Responded on March 31, 2019

Thank you so much for dining with us and for your review. I'm sorry we did not 'WOW' you on your recent visit. Your feedback gives us the opportunity to improve. I would be grateful to hear more about your visit - so that we can use your feedback to provide training to our team and hone in our craft. We take service seriously and if we didn't provide you with the exceptional service that we strive for, we need to address it. I am sending a private message. I thank you in advance! Kristi Quick GM

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S
Kansas City
34 reviews
Dined on March 29, 2019
Overall 1food 2service 3ambience 1

Just terrible. Salmon wasn’t done, too noisy, a very expensive cafe. Won’t go back

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OT
Kansas City
1 review
Dined on March 23, 2019
Overall 3food 2service 2ambience 4

Took my son for what we thought would be a wonderful meal.
We ordered one dozen oysters as appetizer. Just OK. Came out after we ate our salad ....not cool!
Caesar salad was ok but served as whole chunk of Romaine. I’m not a fan of this. I had Halibut dinner special. My son ordered Ahi Tuna dinner. Fish preparations was good but not too seasoned. We both had sides that came with the entree that we felt were overwhelming for the dish. We both felt the food quality was poor in comparison to the $120 bill. No drinks just water! It should have been outstanding! We remain Bristol fans. Sorry Jax!

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LD
Omaha
1 review
Dined on March 23, 2019
Overall 4food 4service 5ambience 5

A wonderful meal. We had an infant and the hostess quickly provided a stand for the car seat and securely stored our stroller. The waiter was extremely attentive without being intrusive. I do wish that the specials had been explained in a little more detail—not just the type of fish and the side dishes but also how the fish was prepared. Not sure our daughter would have ordered a whole fish. If not a filet it is good to explain that. Overall fantastic though. Just ask how fish is prepared if not obvious.

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OT
Chicago
1 review
Dined on March 23, 2019
Overall 4food 5service 4ambience 4

Food was fantastic... cocktails were awful however, they were not balanced and not worth the price.

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LM
Chicago
9 reviews
Dined on March 23, 2019
Overall 5food 5service 5ambience 5

Shrimp and grits were outstanding. Loved the peel and eat shrimp. Great seasoning.

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L
Kansas City
102 reviews
Dined on March 22, 2019
Overall 5food 5service 5ambience 5

My wife and I went to Jax Friday evening and had a delightful experience. Even though Friday was a very busy time, the staff quickly solved a reservation mixup and worked together to make sure we were never waiting on drink or food service. By the way, the Emerson oysters are my favorites, a great beginning to the salmon and crab cake dinner. Keep up the great work.

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S
Oklahoma City
22 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Waiter was grest

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DS
San Francisco
17 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 2

Timothy, our server, the manager & other staff were EXCEPTIONAL. We had a wonderful meal. Ambiance & noise level were out of their control due to a drug rep hosting more people than expected in the main dining room. Their video presentation was pretty loud, and the discussion of side effects was pretty unappetizing. We laughed about it. And, felt terrible for the staff having to work around it.

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OT
Kansas City
1 review
Dined on March 18, 2019
Overall 5food 5service 5ambience 5

It was my Birthday dinner and everything was fantastic! Oysters were delicious, curry mussels were amazing, but the buffalo and charbroiled are the most amazing items on the menu! Cenecia and her trainee Matthew were wonderful! Thank you for the perfect night!

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KC
Kansas City
3 reviews
Dined on March 16, 2019
Overall 4food 4service 4ambience 2

Food was very good, as always. Saturday night, busy but a bit noisy. We will be guests again the next time we are in town!

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MW
1 review
Dined on March 16, 2019
Overall 4food 3service 4ambience 5

This place was just okay. I could be back and I might not be.

Jax Fish House & Oyster Bar - Kansas City
Responded on March 21, 2019

MolliW, Oh no! Just okay is simply not okay with us! I would be grateful to learn more about your experience so we can identify on where we can improve. I will send you a private message with my contact information. I would also like to invite you back in - maybe a couple of entrees on the house? This would allow us the opportunity to make things right but also to really pick your brain about what we can do to be better for you! I look forward to hearing from you! Kindly, Kristi Quick GM

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OT
1 review
Dined on March 13, 2019
Overall 5food 5service 5ambience 5

Food was amazing as always, service on point. Jax never disappoints and is my favorite place to get seafood in KC. Great happy hour drink and food specials. My fave is the sampler plate with crab legs, shrimp and oysters.

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JH
Kansas City
3 reviews
Dined on March 11, 2019
Overall 5food 5service 5ambience 5

Our first visit did not disappoint! Had Monday evening reservations and got sat early. 😊 We were pleasantly surprised to find out Monday night's are "all night" happy hour! Excellent service, great food, fun/hip vibe! We will be back for sure!!!

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L
Kansas City
3 reviews
Dined on March 10, 2019
Overall 2food 1service 3ambience 3

The first issue was we were told our Open Table reservation couldn’t be found, but we were seated nevertheless.

When we went to order the All you can Eat Crab Legs we were advised that was no longer an option. We were given the story behind that & it’s honorable Jax wants to do their part to save the Crabs. However as long as the option is available at other establishments we will patronize those.

We proceeded to order drinks & my husband ordered the Bloody Mary special. . I explained I would have the same but really didn’t want the special of 3 but was told 2 would be the same price so I just went with it even though one would’ve been all I wanted.

I didn’t see fried oysters on the menu so I asked about that. I was told that would be an extra charge of $2 each if they were fried. After a few other questions & suggestions from the server that didn’t appeal to us we both just decided on the fish & chips as a last resort.

When our Bloody Marys came neither of us could drink them & even noticed a customer at the bar had the same response to one she had ordered. Afterward we were told they were made with cucumber Vodka which was a first for us & definitely not desirable. When my husband asked for 2 different brands of beer & was told those weren’t available either, we both just opted for iced tea.

We ordered the Calamari as an appetizer & after it was brought out the server must have noticed my expression (as I had never seen calamari that looked like that) & she advised it was actually Cuttle fish but there were (2) Calamari as well. Yet another surprise after the fact.

While management did offer us 2 complimentary Benoit’s we did not care for them so those were left as well. I completed the comment card & was called & advised the charge had been credited to my credit card which was not what I asked for it expected . We still would not return to this establishment.

Jax Fish House & Oyster Bar - Kansas City
Responded on March 11, 2019

Mrs. Polk, Thank you for reaching out. I understand that our General Manager has been in touch. We value your feedback tremendously and are in touch privately to further address your experience. If I can ever be of personal assistance, please do not hesitate to reach out to me directly as well. Best, Brendon Kerber Assistant General Manager

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TD
Kansas City
23 reviews
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

The overall experience was great, however we did read the brunch menu online that mentioned the free beignet, only to be told the menu online information needed to be updated...please update your information.

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P
Kansas City
2 reviews
Dined on March 10, 2019
Overall 5food 5service 5ambience 5

We came for the first time for brunch. Excellent service and great food.

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AC
Kansas City
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

This is the best seafood I’ve had in KC!

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OT
Kansas City
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 4

Great place! We’ll definitely be back.

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NF
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Just excellent service and food. Music was cracking (awesome).

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OT
1 review
Dined on March 5, 2019
Overall 2food 3service 5ambience 2

I wish the entrees were bigger portions..overall it was very tasty

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SS
Las Vegas
11 reviews
Dined on March 5, 2019
Overall 5food 5service 5ambience 5

We had a fantastic meal on Fat Tuesday, the place was packed and we still received excellent service and the Food. Yummy oysters we had fries oysters and a dozen on half shell. The meal was cooked perfect and we loved talking to the Manager Christy. Thank you see you soon

Jax Fish House & Oyster Bar - Kansas City
Responded on March 10, 2019

Thank you Sara! Loved having you in and cannot wait until next time!!! Best, Kristi Quick

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OT
1 review
Dined on March 5, 2019
Overall 5food 5service 5ambience 5

The server was amazing and the food was exceptional! The ambiance was perfect for Fat Tuesday. I’ll be coming back!

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OT
Kansas City
3 reviews
Dined on March 3, 2019
Overall 4food 4service 5ambience 5

The oysters were phenomenal and the waiter helped us find exactly what we were looking for. The drinks were delish!

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