Jade Palace - Pinnacle Peak Rd

Very good restaurant to enjoy excellent Asian cuisine. The menu is heavy on seafood dishes. I am not a seafood lover in Asian cuisine, but understand it is excellent from those I dine with. I have chicken and beef dishes that were very good.

Very accommodating when I needed to change a reservation time on a busy Sunday night. Served us cocktails during our short wait. Who does that? Jade Palace remains one of our favorite restaurants in the Valley. The ambience, service and, oh yes, the food are outstanding in every respect.

Slow service, average food, one entre was not hot and obviously had been sitting for awhile. Not hurrying back. They're better at carry out.

We did not have a good experience this past week-end at the Jade Palace. With a reservation for a party of 6 made earlier in the week, we waited over 20 minutes for our table. The 6 of us were seated at a rectangular table in the bar. Not only was it noisy, and though I sat in the center between the other couples, I could barely hear the conversation going on right next to me. The ambiance was awful. Adding further negativity to our experience, was our waitress, who could not have been less initerested in us. Our food was delivered luke warm. The only reason this restaurant received a 4 out of 5 star is because I've been coming to this family restaurant for over 20 years and I know that this is a superb restaurant, on the list of my top 5. I generally visit the Shea restaurant, but a recent move brings my family closer to the Pinnacle Peak restaurant. Next time I make a reservation, I will be sure to request that I NOT be seated in the bar. I also want to add,as with many high end excellent restaurants in the valley, Valentine's week-end is not their time to shine. They tend to overbook, and I believe the extra load is too much for their staff. We thought we were being clever making our reservation for after Valentine's Day, but instead it served as a reminder to eat dinner at home next year.

Birthday love their food!

WE requested a booth and we were seated at a large booth even though the restaurant was crowded. Our sever Jan, was excellent. a very enjoyable dinner.

A wonderful evening.

The food is excellent and the service great. I could say this is the best Chinese Restaurant in town without a doubt.

Their crispy duck and their scallops are always outstanding, and they gave me the table I requested in my Open Table reservation. They were very busy so it was great that they did. My only issue was that my wife and I each ordered our favorite cocktails, Manhattan and Negroni, which were served on the rocks and were very weak, barely half a drink in our estimation. It may have been accidental, but the next time we'll order them up which makes it hard not to deliver full measure.

Consistently good food and pleasant ambience. Never disappointed

With a reservation i was ignored as 2 parties of "regulars" were accommodated. We had a small table at the bar next to a wall. I was told there were no other tables available and that others make reservations months in advance.. I ordered tea the next table was served before the tea arrived 10 minutes later. The food was good but not worth being treated as a second class customer.

I will be booking a community group dinner and this restaurant was recommended. I will certainly be booking at another place that values customers.

Had great food and service, staff accommodated our wish to change tables. Definitely come back again

Nice Chinese restuarant with great food and service. One of my favorite places in Scottsdale.

Bar tender was noticeably much nicer to the other customers than me. She was very cold and was very gracious to other customers. Last time she was very very nice! Other than that, food and atmosphere are great as always

Busy night with the golf tournament going. Staff was very accommodating. Food was excellent as usual.

Food is continuing to be top notch.

Always a great experience

We dine at the Jade Palace 3-4 times per year. The food is very good but very pricy. Our biggest complaint is always about the wait. We’ve never been seated within 15 minutes of our reservations. One time last year it took almost 45 minutes! The front entrance gets very crowded with dine in and takeout customers, and there’s never room in the bar. This makes the wait very difficult.

We love the Jade Palace and we go about once a week when we are in Scottsdale. The food is excellent and the service is as well. We will be back.

Absolutely wonderful food; the Minced Duck Lettuce Wraps were amazing, as was the Double Dragon Shrimp and Peppered Steak with vegetables! The staff is friendly and helpful. Do make a reservation, as they tend to be busy, even mid-week. We will be back!

Love love the food here. Service was amazing.

We return frequently.

Great place and excellent food.

Fantastic dining experience. Great food. Great wine menu. Wonderful service. Would definitely recommend to all and DEFINITELY will visit again.

Kept hearing good things so my wife and I decided to try it.

Pros:
- Very tasty Chinese food. A mix of traditional Chinese fare and house specialties
- Generous portions
- Decent wine list for a Chinese restaurant

Cons:
- Very, VERY noisy. Just too loud with people at tables shouting to each other to be heard.
- Some of the regulars are very old, stubborn, and RUDE. We watched one woman walk over to a table who were enjoying their meal and tell them they needed to leave because she had a reservation and that was her table. The manager watched and allowed this to happen. Absolutely horrifying.
- Service was just fair. Everyone was polite but the service was slow and not exactly what I would call friendly. The staff just seemed like they were grinding it out until closing time.

Overall: Maybe a better option for take-out than dining in.

Ate there before a concert. The food service and ambience were great.

Always great...best restaurant in the area

Always love Jade Palace when we spend our time in Scottsdale. This was our first visit for this trip and it did not disappoint. Great food, service and all as we expected. We will come many times while here.

We really enjoy going to jade palace on pinnacle peak. The food is consistently good and the servers are very attentive. It has become one of our favorite dining spots when we are in Scottsdale!

Food and service always good. Been a customer for years and have never been disappointed.

Outstanding for and service and it was a very buy night!

Everything was excellent!

Double dragon dish is the BEST! Food is great and the manager coming to each table to ask how everything is was a nice added touch! Comfortable seating.

Great staff and owner is a great guy.

Good food. The portions of the Mongolian beef were very small!

Outstanding restaurant with excellent service. Highly recommend.

Great food, ambiance and service. The best Chinese Food in Phoenix.

We made an early reservation for New Years Eve not realizing that
they increased their prices.
It wouldn’t have been an issue except that when I asked for tea, they said, NO TEA!
Food was sub par, greasy and we felt very rushed.
We have always enjoyed their food and may give them another chance but never on a holiday!

We were 6 last night for NYE. We ordered 5 dishes. We left starving!! I have never seen such minuscule portions in a Chinese restaurant. I have been here before as well as the Jade Palace in Shea. Love the food and have never left hungry before; but last night was a sad exception. Never never again

Excellent service.
Fabulous food.