Jack Astor's - Ottawa (Kanata)

4.5
135 reviews
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CAN$30 and under
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Canadian
Our mission? Great people helping other great people totally have a blast while enjoying amazing food. Wow, that was a mouthful. But can you blame us? We’re a restaurant. One that specializes in delicious food and great times. Our goal is to make you laugh. And depending on your hot sauce tolerance, cry.

In all seriousness, we take real pride in our food. Try our Cluckin’ Fresh Chicken Fingers, made and seasoned with fresh, never frozen chicken tenders. This isn’t run-of-the-mill pub grub. Our Band of Chefs are influenced by a wide variety of tastes and have travelled across the globe to gain inspiration.

But outside of the kitchen, we find it hard to take ourselves seriously. We have an Elvis booth. For no particular reason. Folks, that really does say it all. We’re sports fanatics, music nuts and love a good joke. If you’re into at least one of those things, we should hang out.
What 135 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
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SS
1 review
Dined on July 13, 2019
Overall 4food 3service 4ambience 4

We had a large group here for dinner and it was pretty decent. I’m not sure if it was because it was a bigger group or not but we waited quite awhile for our food. Our waitress was very nice. In particular I had Chicken Parmigiana but noticed a faint chemical or off taste to the bowtie pasta, nothing horrible just strange.

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O
1 review
Dined on July 12, 2019
Overall 2food 1service 4ambience 3

Would not recommend, food was awful. Had lunch at 1pm and everything seemed reheated and pre-prepared. The burgers were dry and cold and bland, definitely not prepared in house. Veggies were wilted. Even desserts were bad. Go there if you want fast food in a nice place. Not suitable for children, had unpleasant images, even on their kids menu.

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MM
1 review
Dined on June 20, 2019
Overall 4food 4service 4ambience 4

We had good service and I was impressed that the manager asked about my food allergy/sensitivity and modified my meal accordingly. Thank you.

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DP
1 review
Dined on May 31, 2019
Overall 4food 4service 5ambience 4

Best thing of all was the server; a lovely, friendly young lady with lots of personality!

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OT
Ottawa
2 reviews
Dined on May 12, 2019
Overall 3food 3service 5ambience 5

Was a special super for Mother’s Day.
The service was great and the staff were are awesome.

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D
Ottawa
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Jack Astor's Kanata is my favorite special occasion place. My husband and I don't eat out a lot but when we do it is always Jack Astor for our favorite chicken quesadillas. Thank You. See You again soon.

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PH
Ottawa
1 review
Dined on May 12, 2019
Overall 2food 3service 2ambience 1

We reserved very early on (using OpenTable) for a table for 6 for a special Mother's Day occasion and was given a poor narrow table in the middle of busy corridor! Seating was very cramped for us and pretty much impeded wheelchair access to washrooms for other people sitting nearby.

There were a lot of better tables available when we arrived but I guess they liked to keep all their customers bunched up in the same corner of restaurant to make it easier for servers.

Food was okay for what it was but not a large or interesting selection to choose from. Menu is more casual and middle of the road and safe. Kid's menu had good variety with healthy selections.

We were there for family lunch but found music was very loud so it was difficult to talk sometimes with the heavy bass speaker thumping away.

Jack Astor's also sent out this misleading email advertising about all mom's getting a glass of Rosee on Mother's Day but it turned out to be more of a "suggestion" and not a "promotion" as first thought.

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C
Ottawa
2 reviews
Dined on May 10, 2019
Overall 4food 4service 3ambience 4

My sons order was wrong. Server was ok. No longer make frozen margaritas which was very disappointing.

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EL
1 review
Dined on May 3, 2019
Overall 3food 4service 3ambience 3

Service was slow for a lunch sitting. The restaurant didn't even seem that busy.

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OT
1 review
Dined on April 28, 2019
Overall 5food 5service 5ambience 5

Our server was fantastic, surely outstanding & hilarious! Restaurant atmosphere was awesome, not too loud. Food was excellent for a first time visit, I was very pleased & we will be back again!

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L
1 review
Dined on April 24, 2019
Overall 5food 5service 5ambience 5

Great service, great food! And the fact that they take reservations, certainly alleviates stress for anyone who has event tickets for the CTC.

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RO
1 review
Dined on April 19, 2019
Overall 1food 1service 1ambience 2

The service was beyond bad with a waitress who needs a career change. My wife's fish in her fish and chips was disgusting. Lots of batter, the a layer of grease then an itty bitty piece of fish. They have the nerve to charge $21 for a 10 ounce glass of Santa Margarita wine. We will never go back.

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MM
1 review
Dined on April 6, 2019
Overall 4food 4service 5ambience 3

The service was outstanding and the staff t-shirts were a nice touch. The food was excellent with the exception of the fish and chips: the fish was overcooked yet the batter was undercooked, and the fries were not hot. All the other dishes were delicious.

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CC
Ottawa
1 review
Dined on April 5, 2019
Overall 5food 5service 5ambience 4

I had the 7oz classic steak with loaded mashed potatoes and seasonal veggies. Everything was fantastic and the steak was cooked perfectly.

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KP
Atlantic Canada
1 review
Dined on March 29, 2019
Overall 4food 4service 4ambience 4

Would have preferred a better table. I made reservations in advance but we were seated right by the entrance to the bathroom and the kitchen. It was very noisy and very busy. People who walked in on the same day had better tables then we did

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FR
Ottawa
1 review
Dined on March 27, 2019
Overall 3food 3service 3ambience 3

I ordered the steak medium rare and it was anything but. It definitely was not worth the price. The food ordered by others in the party was so so. I won’t be going back to this location.

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OT
1 review
Dined on March 15, 2019
Overall 5food 5service 5ambience 4

Great service and food. This place always delivers on a great meal.

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GR
1 review
Dined on March 14, 2019
Overall 4food 4service 3ambience 4

Food was good, waitress was very nice, but food took bit long to get to us.

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OT
Ottawa
1 review
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Very nice waiter

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JS
Toronto
1 review
Dined on March 7, 2019
Overall 4food 5service 5ambience 4

Our server was outstanding
Just a lovely young woman

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KB
1 review
Dined on March 3, 2019
Overall 3food 5service 1ambience 5

It took our waitress over twenty minutes from the time we sat down to ask us what we would like to drink.

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DG
1 review
Dined on February 26, 2019
Overall 4food 4service 4ambience 4

Overall the food was good, two bacon cheese burgers, a bow tie pasta dish and the 11 oz New York Classic steak. However, I'd recommend changing the mashed potato side to a baked potato.

The service was excellent.

Thanks

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R
1 review
Dined on February 24, 2019
Overall 4food 5service 5ambience 4

As it was a Sunday evening the restaurant was relatively quiet. The menu was not very exciting. Cost of steak meal was expensive and the 7 oz steak looked much smaller, more like 5 oz.

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PH
1 review
Dined on February 24, 2019
Overall 5food 5service 4ambience 4

We were seated immediately, waitress was at our table within 5 minutes with menus. 5 distinct orders were delivered to our table within seconds of each other. Food was hot, fresh and exactly was we ordered it. Hockey gsme in city but still able to easily converse with everyone at table. All guests enjoyed their meals.

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M
1 review
Dined on February 22, 2019
Overall 4food 4service 3ambience 3

We just found $3.99 for a flat fountain drink was a bit much and we weren’t even offered refills.

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s
1 review
Dined on February 18, 2019
Overall 3food 3service 3ambience 3

Disappointing on all levels, food, service, ambiance. Won't be rushing back.

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OT
1 review
Dined on February 12, 2019
Overall 5food 5service 5ambience 5

We had both my sons birthday dinner here at separate time and both fantastic.
Well done to all involved, keep the great work.

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SN
Ottawa
1 review
Dined on February 8, 2019
Overall 4food 2service 4ambience 3

The fajitas for 2 were disappointing. We had shrimp and steak and there was very little steak. Us and 5 kids and the kids seemed happy with their adult meals...

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g
1 review
Dined on January 26, 2019
Overall 4food 4service 4ambience 4

The food and atmosphere were very good..we will be back

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TH
1 review
Dined on January 25, 2019
Overall 5food 5service 5ambience 5

Tried some of the new options on the menu....new since the last time I was there and was very surprised by what I had. Normally I get the sundried tomato pasta, this may have been a new fav for me

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V
Toronto
2 reviews
Dined on January 23, 2019
Overall 4food 4service 5ambience 4

Excellent service. Good value. Food presentation excellent.

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GM
Ottawa
1 review
Dined on January 5, 2019
Overall 3food 3service 2ambience 2

On reservation, I had requested a low level table since the group included 4 seniors. All meals bit one arrived relatively at the same time. One meal did not arrive, when questioned the missing meal arrived, but was wrong. Was sent back and replaced when everyone else had finished their meal. That meal was wrong also. The meal had been ordered with chicken, first arrived with tofu, next arrived without chicken. There was no monetary compensation for the error. At the very least, that meal should have been free! There was no apology and no table visit from the manager. So disappointing!!

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OT
Manchester
15 reviews
Dined on December 30, 2018
Overall 5food 5service 4ambience 5

As always, Good food. Service was ok, we had a newer server and she was a bit slow to bring drinks and the cheque. I really like the renovations

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OT
Ottawa
1 review
Dined on December 28, 2018
Overall 5food 5service 5ambience 5

Excellent. Food and service was great. Menu options plentiful.

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MH
1 review
Dined on December 21, 2018
Overall 5food 5service 5ambience 5

Went out for a Christmas supper, staff were excellent and treated us very well. Food arrived as order and timely. Over all one of the best experiences we had in casual dining in Kanata. Great job to all and Thank you.

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OT
Manchester
15 reviews
Dined on December 8, 2018
Overall 5food 5service 5ambience 5

As always, Good food, quick service and I really like the renovations!

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DR
Ottawa
3 reviews
Dined on December 6, 2018
Overall 3food 2service 4ambience 4

The service was good and the beer choices are always great. Usually love Jack astors food but my mom ordered fajitas and everything was cold by the time it got to us, which was quite long. Chicken, wraps. I ordered a veggie burger and it was very disappointing. Went before a hockey game so maybe they were just too busy. Several tables around us who got there after us got their food before us.

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LB
Ottawa
1 review
Dined on November 17, 2018
Overall 5food 5service 5ambience 4

Amazing menu selection of delicious appentizers and main dishes. Good beer and coctails. Cozy, warm atmosphere. Friendly expert service. Our meal was prepared to perfection and ready fast. We made reservations for dinner for a group of eight before seeing a movie. I will definetly be returning.

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WB
Ottawa
1 review
Dined on November 10, 2018
Overall 1food 1service 1ambience 3

Had not set our expectations high and were still left disappointed. I understand a party of nine can get complicated but the restaurant was not that busy and the only thing that was truly accurate was the bill.

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DV
Ottawa
1 review
Dined on November 8, 2018
Overall 2food 3service 3ambience 4

My order was input wrong and my other table guests were done eating before I got my food...but the manager took care of the issue.

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