Innovation

Innovation reviews from people who’ve dined at this restaurant. Based on recent rating.

1. KW

   KathleenW

   Milwaukee1 review

   3.0

   Dined on February 22, 2020

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Buffet style food was cold and dry. Go back to menu choices.
   

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2. OT

   OpenTable Diner

   Milwaukee3 reviews

   1.0

   Dined on February 9, 2020

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was horrible except for the just above tolerable prime rib. French toast needed a knife to cut through, even then it was challenging. Spare ribs were very dry. Orange juice was warm. Severely overpriced, if we had gotten 1 of our 2 meals free it was debatably worth it but then just as something to fix hunger. The bathroom garbage can was overflowing and didn’t even have paper towel to dry hands. Waitstaff was courteous and seemed to try but this was a terrible overall experience.
   

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3. PP

   PegP

   Milwaukee1 review

   4.0

   Dined on January 26, 2020

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Consistently good food! Easy access and plenty of free parking.
   

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4. JG

   JoanG

   Milwaukee11 reviews

   5.0

   Dined on December 15, 2019

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Karen was terrific Could have been more fresh fruit
   

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5. R

   Racerd

   Milwaukee8 reviews

   1.0

   Dined on July 19, 2019

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Went for the fish fry. Terrible, fish was self service under a heat lamp. Rubbery!
   

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6. N

   None

   Milwaukee3 reviews

   4.0

   Dined on May 12, 2019

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was amazing. The service was horrible. I was not impressed from the beginning. First there was a long line to be sat even though we had reservations. I think they needed more people to help with the seating. The table service was horrible. The drinks and plate removal was terrible. The waitstaff was slow to bring drinks and plates stacked in our table. It is a buffet. The waitstaff didn’t have much to do. The omelet staff and carving staff were polite, cheerful, delightful, and a pleasure to accommodate any request. The food was our favorite Mother’s Day brunch as of yet.
   

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7. JW

   JWigderson

   Milwaukee11 reviews

   1.0

   Dined on May 12, 2019

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Wow. For the price, the service was shockingly bad. When we arrived, I tried to check in at what appeared to be the hostess station. She (snottily) directed us to the hotel front desk where we had to pay IN ADVANCE including an 18% gratuity for a buffet. We saw "our server" twice who didn't bother to even introduce herself or say welcome. She just asked, "What do you want to drink?" Despite it being Mother's Day and a children's menu, there was no milk according to the server and no root beer. She also didn't make any suggestions, like maybe the mimosas that we saw other tables enjoying later. When she brought our drink order (sodas, coffee) much of my coffee was on the saucer and not in the cup. Later I flagged down a manager (I think, he never introduced himself) about the milk and he did find some for my daughter. However, "our server" never returned and I had to wave down another server to get refills. She was handing out something but we'll never know what it was. Oh, they served crab legs, but we were told they didn't have enough seafood forks for everyone and they had nothing to crack open the crab legs. Perfectly good crab was being thrown away because they don't know what they're doing. You may think it was because they were crowded, but half the tables were empty (should've been a warning). Our little group of five was seated at a table for ten. What a mistake. If it had just been my wife and me, I would've demanded a refund of the 18% gratuity. Their "award winning" brunch must've been a participation award.
   

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8. DD

   DanielD

   Milwaukee1 review

   5.0

   Dined on May 12, 2019

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Outstanding Mother’s Day brunch with delicious crab legs, smoked salmon, prime rib carving station, omelet station and traditional breakfast buffet
   

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9. OT

   OpenTable Diner

   Milwaukee1 review

   3.0

   Dined on May 10, 2019

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We have been eating here for years and it used to be the best fish fry around. We went to celebrate Mother’s Day and An Anniversary. And we were more then underwhelmed, it took them forever to come to the host stand to even seat us and then we all just sat there for another good while before we got drinks and orders. 2 other waitress said “our waitress would be right with us” neither of them could have just taken our drink order? Then When we finally ordered we all got the fish fry which comes with a salad bar. 2 of us orders the baked fish (which used to be amazing) was dried out and Luke warm. A few of us ordered potato pancakes and half of it was hard and burnt. We all ordered waters and a few of the glasses were disgusting it was water marked from the dishwasher but eww! The soup spoons were gross as well. Then they ran out of plates at the salad bar and it took 10 minutes to bring some out. Then when she brought the bill we asked if she could take $60 in cash and the rest on a card she roles her eyes and said “I guess I can try” just kind of frustrating all around since this used to be our go to place. I also want to say they weren’t very busy and they have raised the price for the fish fry. My family is going to need to find a new place because I won’t go again.
   

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10. DB

    DeniseB

    Milwaukee1 review

    3.0

    Dined on May 10, 2019

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Average fish, service and buffet. Good potatoes pancakes. Typical of a hotel restaurant.
    

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