Inn on the Shore

Inn on the Shore reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Alf

   Cornwall1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The restaurant was almost empty and there were several staff in attendance. We arrived at 1.45pm and finally got served at 3.00pm after many reminders to various staff. None reported back to us as to why other later arrivals had been served but not us. I finally went to the staff area and after further delays was told there had been an admin error. We were served a few minutes later and given 2 free drinks as compensation. The manager offered a brief and businesslike explanation for the excessive delay but by then the damage was done. We have had many excellent meals at Inn on the Shore over many years but on this occasion they messed up big time. The waterside location is superb and I regret the discord that came out of our visit today.
   

   Is this helpful?

2. J

   Judith

   Gloucestershire3 reviews

   4.0

   Dined on April 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Appreciated the flexibility of a later sitting and being able to pre- order our food.
   

   Inn on the ShoreResponded 5 days ago

   Dear Judith, Thank you for your kind review. We're delighted to hear you appreciated the flexibility of a later sitting and the convenience of pre-ordering your food. We look forward to welcoming you back soon. Best regards, Inn On The Shore
   

   Is this helpful?

3. C

   Carla

   Cornwall1 review

   4.0

   Dined on April 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   A quiet Tuesday evening in the restaurant. Service was welcoming. Lots of dishes off of the menu meaning limited choices. Food arrived hot and well presented and was good. Waitress service - polite and friendly. Drinks very over priced.
   

   Inn on the ShoreResponded 5 days ago

   Dear Carla, Thank you for taking the time to leave a review. We're pleased to hear you enjoyed the welcoming service and well-presented food. We apologise for the limited menu choices and will look into this. We hope to welcome you back soon. Best regards, Inn On The Shore
   

   Is this helpful?

4. H

   Helen

   New York City3 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Lovely pub with stunning views, polite friendly staff but seemed a bit short staffed as long delays between ordering and arrival of drinks and food! but might have been due it being Easter. Lovely tasty food just needed to be a little bit hotter as it was only just warm. Good portions and well presented. Over all a lovely pub.
   

   Inn on the ShoreResponded 5 days ago

   Dear Helen, Thank you for your kind words and for taking the time to leave a review. We're delighted to hear you enjoyed the stunning views and found our staff polite and friendly. We apologise for the delays you experienced and appreciate your understanding given the busy Easter period. Your feedback on the food temperature is noted and will be addressed with our kitchen team. We're glad you enjoyed the portions and presentation, and we hope to welcome you back soon. Best regards, Inn On The Shore
   

   Is this helpful?

5. B

   Brett

   Cornwall1 review

   3.0

   Dined on April 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We had the Sunday roast. Were informed they had run out of chicken which only left beef and pie as an option which was quite poor. Smallest piece of beef given on one of the plates when the main meal was served. This was rectified quickly when I complained and additional slices were brought out so could not fault the service. Window side seat with sea view and overall ambience was very nice. The food was very good however the two aforementioned issues plus a surcharge of £4.50 on cauliflower cheese (which has never been an additional cost in other venues we have visited) on a £20 per head roast results in an average only rating overall.
   

   Inn on the ShoreResponded on April 19, 2025

   Dear Brett, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed the sea view and overall ambience, as well as the quality of the food. We apologise for the shortage of chicken and the portion size issue, but we're glad our team could promptly address it. We appreciate your visit and hope to welcome you back. Best regards, Inn On The Shore
   

   Is this helpful?

6. J

   Jez

   Cornwall4 reviews

   3.0

   Dined on April 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We are fairly local but this was our first visit. We had the Sunday roast and the beef and pork dishes were very good. We waited almost an hour for our food. The staff were rushed off their feet and the kitchen could not cope with demand. This was a management failing. I did raise my frustration with staff. We may go back as the location is excellent and the food was good.
   

   Inn on the ShoreResponded on April 12, 2025

   Dear Jez, Thank you for sharing your experience with us. We're pleased to hear you enjoyed the Sunday roast and appreciated our location. We apologise for the wait time and any inconvenience caused. Your feedback regarding the service and management has been noted, and we will work on improving this. We hope to welcome you back soon. Best regards, Inn On The Shore
   

   Is this helpful?

7. J

   Jan

   Cornwall2 reviews

   5.0

   Dined on April 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the shared platter of 4 dishes the service was excellent and the food was exceptional
   

   Inn on the ShoreResponded on April 7, 2025

   Dear Jan, Thank you for your lovely review! We're thrilled to hear you enjoyed the shared platter and found both the service and food to be exceptional. We look forward to welcoming you back soon. Best regards, Inn On The Shore
   

   Is this helpful?

8. M

   Matthew

   London1 review

   2.0

   Dined on March 30, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   I understand it was busy due to being Mother’s Day, but we had pre-ordered all of our food choices. It took 20 minutes to get our drinks. I was halfway through my starter before the drinks arrived. One starter can a long time after the others so we were awkwardly waiting. The side dishes we preordered didn’t arrive with the mains - we didn’t chase this up as I wasn’t too fussed and assumed they wouldn’t be added to the bill. However they were still on the bill and we had to get them removed. They was an abnormal wait for the desserts, so much so we had to ask if they were still coming on 2 separate occasions. Some members of our table went off to look at the view and sit in the sun it took so long. Even another staff member came over and said ‘have you not had your desserts yet’ and looked confused. When the desserts did arrived 3 of them were missing - apparently my pre-order message was printed out but the other desserts were on a 2nd page that wasn’t looked at (?). There was also confusion between staff members over the hot drinks order for the final course. Don’t get me wrong - individual staff members were lovely and really friendly - but the service itself was disjointed and disappointing. When you go for a family Mother’s Day lunch it is so you can be relaxed and enjoy a nice meal out - not to have to have the focus on chasing courses and missing items. It detracts from the whole point of taking mum out for a meal.
   

   Inn on the ShoreResponded on April 7, 2025

   Dear Matthew, Thank you for taking the time to share your feedback. I am sorry to hear about the issues you experienced during your Mother's Day visit. It’s disappointing to learn that the service was not up to our usual standards, especially on such an important occasion. We appreciate your understanding regarding the busy day, but it’s clear that the delays and mix-ups with your order caused frustration. I’m glad to hear that you found our staff friendly, but I understand that the overall disjointed service detracted from your experience. We strive to provide a relaxing and enjoyable meal for all our guests, and I’m sorry we fell short in your case. We hope to have the opportunity to provide you with a much-improved experience in the future. Best regards, Inn on the Shore Team
   

   Is this helpful?

9. S

   Sarah

   London1 review

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Fabulous food. Can’t beat the location. Service was disappointing on this occasion, especially considering we had pre-booked for Mothers Day.
   

   Inn on the ShoreResponded on April 7, 2025

   Dear Sarah, Thank you for your feedback. We're delighted to hear you enjoyed the food and our location. However, we're sorry to learn that the service did not meet your expectations, especially on such a special day. We appreciate your comments and will use them to improve. We hope to welcome you back for a better experience in the future. Best regards, The Inn On The Shore Team
   

   Is this helpful?

10. A

    Anthony

    Cornwall1 review

    5.0

    Dined on March 29, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a fantastic lunch on Saturday 29th March great food and fantastic service loved everything about this great establishment will definitely tell be back and will tell our friends. Thankyou very much
    

    Inn on the ShoreResponded on March 31, 2025

    Dear Anthony, Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your lunch and received fantastic service. We look forward to welcoming you back and appreciate you spreading the word to your friends. Best regards, Inn On The Shore
    

    Is this helpful?