Food was good, service lackluster, understandable when I found out they had announced restaurant was closing permanently and everyone would be out of work. :(
A little disappointing for an upscale resort restaurant. I think I see why they will be permanently closing the end of Feb. The service was friendly and competent but the food was only average. The fried rice was particularly weak compared to other teppanyaki restaurants we've visited. BTW, the tram makes more stops than the boat so pay attention to where you get off.
Used to be very good but not anymore. The Teppan Chef should learn how to cook better at somewhere good reputation or recruit one who has a good reputation.
It is still excellent amenity. Unless you serve quality food, I am very afraid of losing popularity. I am Japanese but my American friends feel same concern.
Overall was a good experience, the price was very high for what it is. We have eaten at numerous teppanyaki and this was the most expensive and least tasty.
Like other on-property restaurants, Imari was good but overpriced. the Teppanyaki service was fine and the filet was especially good. We did have trouble with the bill as one of combination dinners was charged incorrectly and we had to have a manager intervene to fix it. She was, however, very courteous, saw the problem and resolved it very graciously. The wine and drinks were also over-priced as compared to other local establishments.
I think this is the only Teppanyaki on the big island. It was awesome and enjoyable.
The food was good along with the show, but it seemed super expensive for what it was.
This restaurant was a huge disappointment. Not only was it extremely overpriced (avg $65 per person for hibachi )with a poor decor but we were eight minutes late and were told our hibachi seats were given away. They told us to wait for the next available table. One hour later they tried to squeeze us into the corners of another table. It was very uncomfortable and our children were very upset and embarrassed by the whole experience. By then we were starving and just left. A restaurant that expensive should have a nicer ambiance and be more accommodating.
Very expensive restaurant with average quality teppanyaki. For the price you would expect much more.
We ate at the teppan grill while we stayed at the Hilton Waikoloa. We were seated 25 minutes after our reservation time, and we had to wait standing in the bar. I think this delay probably explains why our group was then rushed through dinner, with the busboys attempting multiple times to clear dishes from which we were still eating. That should not happen for a dinner at this price point (49$ for the chicken option).
On the plus side, the chef did an excellent job and our meal tasted delicious.
Wonderful experience - great food, a lot of fun and an inviting atmosphere.
Food was great and so was the service. Not much of a "show". Price was very high for what you got. Sake 👍🏻
Made a reservation only to wait for 45 mins before we were seated. not great when you have to young kids.
The chef was great, super entertaining and had very much the Aloha spirit.
I wouldn't recommend this place for families as they cater more to adults, and being at a resort the feel should be different.
They do provide a kids menu, but it felt as if kids weren't welcomed.
Overall, the wait for a table was ridiculous and they had no customer service to make it good for us.
Delicious Food, Great Chef skills, Great dining experience!
Average food, unresponsive servers, pricey.