Igloos at Unscripted

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1. LD

   LDYWDE

   Wilmington

   55 reviews

   vip
   4.0

   55 reviews

   Dined 4 days ago

   overall4food4service5ambience4

   Lucked up on a reservation after my friend had suggested we try. When we initially looked, there was nothing available for another month. Needless to say, it was meant to be and it all happened during Triangle Restaurant Week. Our server J'Colby was phenomenal and very upfront which is what I like. He made sure we were well taking care of and had a good night. The apps were tasty: crabs cakes and shaved brussel sprouts. For dinner, we went with the Igloo Wagyu Burger that came with truffle fries and the Rosemary Chicken with Mushroom Risotto. On the plus side, the drinks were made to perfection. I just wish had room for dessert!

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2. CS

   CindyS

   San Francisco

   1 review

   4.0

   1 review

   Dined on January 22, 2023

   overall4food4service3ambience5

   Eating dinner in an Igloo on a rooftop patio? Why yes, that is exactly what this is. Good food, excellent surroundings. Comfortable seating. Igloos are heated but your toes may get a bit chilly. Highly recommend wearing layers, or better yet, bring a blanket to put on your lap. I suppose they should offer blankets to their guests (especially since this a hotel-associated restaurant!) Bring cards or a game - service is slow but once they get organized all is good. Food is good - you must order the fries (trust me!). Have fun. ;-)

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3. u

   uncmandarin

   Raleigh

   29 reviews

   vip
   5.0

   29 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   I haven’t been able to book this experience since it premiered, but it did not disappoint. Yes, you are in a covered igloo with an electric heater. There was plenty of room for our group of 7, just make sure the folks who get cold are near the heater. Everything everyone ordered from the fun menu was great and not cold, even though we were there on a cold, very rainy day. Staff was great as well, in spite of the weather.

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4. B

   Brianna

   1 review

   4.0

   1 review

   Dined on January 21, 2023

   overall4food5service4ambience5

   We loved this unique experience! The food was great and the service was good as well. The fire alarm was pulled during our visit which cut into our time and our dinner got cold.

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5. OT

   OpenTable Diner

   Raleigh

   1 review

   5.0

   1 review

   Dined on January 19, 2023

   overall5food5service5ambience5

   Dinner was delicious along with the drinks. The decorations were beautiful. Our waitress was kind enough to take some group photos of us.

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6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 18, 2023

   overall5food5service5ambience5

   Great experience. Weekday was very quiet and service was fast which we loved.

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7. OT

   OpenTable Diner

   Raleigh

   1 review

   5.0

   1 review

   Dined on January 18, 2023

   overall5food5service5ambience5

   This place was awesome!!!! We loved it!!!

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8. OT

   OpenTable Diner

   Raleigh

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Great date night!

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9. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Enjoyed our experience and our server (Jacoby) made our experience even better.

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10. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on January 15, 2023

    overall4food5service4ambience4

    Food was great! Atmosphere was cozy. Service was good. The heat kept going out though on a 40 degree evening.☹️. Otherwise, great!

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11. E

    Ebony

    Raleigh

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food5service1ambience1

    The food was great. We were disappointed with the service. Food was cold at times due to waiting for plates and silverware. We waited for water for over an hour and had to ask several times. I recommend the dress code be revised. The venue cost one amount and the overall ambiance didn't match that. I would order the food to go but we will not returning

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12. OT

    OpenTable Diner

    Raleigh

    1 review

    vip
    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    My friends and I thoroughly enjoyed our time in our igloo. All the staff was prompt and helpful and Jacoby was our server and he was great.

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13. JO

    JayOh

    1 review

    4.0

    1 review

    Dined on January 14, 2023

    overall4food5service4ambience4

    Great setting, wish the bottom of the igloos were secured tighter wax not allow so much cold air in. Our server/hostess kept leaving the zipper entrance partially open as well that we had to keep adjusting so that did not help either. Nice atmosphere and decor. Food very good, bit on the expensive side as it isn’t anything too extravagant.

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14. YC

    YvetteC

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Myself and my staff enjoyed an absolutely fabulous evening. What a unique experience. The lobster mac & cheese was divine, and I absolutely loved our server. She was excellent and had an app amazing sense of humor.

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15. KA

    KateA

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food1service2ambience3

    Overall we were very disappointed. We knew the food would be expensive because of the minimum you had to spend per igloo, but the quality was so bad. Everything we ate was below decent.

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16. S

    Slynn

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food3service3ambience4

    Very cute idea! Staff was not dressed appropriately for a restaurant ( sweats, sweatshirts street clothes) but they were friendly. Food was okay, but expensive. We only had 2 hours reserved but food took about 45 minutes to arrive (burgers and chicken sandwiches ), so dessert was rushed.

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17. F

    Feliz

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    overall4food4service5ambience5

    Everything went well, the service was great. The food was delicious. The overall ambiance and feel of the event was perfect. I would have given it 5 stars if the power hadn’t gone out 3 times and unfortunately I was in The igloo that was affected the most but I would definitely do it again

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18. C

    Clark

    1 review

    5.0

    1 review

    Dined on December 28, 2022

    overall5food5service5ambience5

    My experience was GREAT. I saw the reviews before I came and was getting scared but I definitely had a different experience than the rest. We will definitely be coming back. Our waiter Brittany was so nice..

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19. OT

    OpenTable Diner

    Raleigh

    1 review

    3.0

    1 review

    Dined on December 22, 2022

    overall3food4service2ambience3

    I was very disappointed in the igloo experience compared to December of 2020. They removed the blue tooth speakers which added to the experience. We were able to play our own Christmas music in 2020. Instead they had a large speaker playing music that I didn’t even recognize. It was very loud and definitely not holiday oriented. They did NOT make it snow during the 2 hour experience. When I asked about it, they told me they only do it on the weekends. I was there on a Thursday night in 2020 and the night was magical. They did make it snow. It’s part of the experience. Overall I was disappointed for the amount of money we spent for a mediocre experience.

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20. CH

    CarolynH

    Raleigh

    9 reviews

    4.0

    9 reviews

    Dined on December 21, 2022

    overall4food4service4ambience4

    Although food was very quick and tasty, the portions were a bit small for the price. I loved how private it was. You could only hear the people in your igloo. The heater is a nice touch. We brought a deck of cards and next time we will bring a Bluetooth speaker, too. A couple heads up: 1) it may be difficult for anyone with limited mobility to duck in and out of the igloo, navigate around the (uncovered) pool, and head back inside to the closest bathroom 2) there was a 20%service charge 3) you will have to pay hourly deck parking if not a hotel guest. I would do this again.

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21. E

    Eric

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service5ambience5

    Amazing food and wonderful magical winter ambiance.

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22. OT

    OpenTable Diner

    Raleigh

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service5ambience5

    We loved everything about it. The food was really good, I was pleasantly surprised based on some of the reviews that stated differently. Atmosphere was very upbeat with a live dj by the pool.

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23. TF

    TamaraF

    1 review

    3.0

    1 review

    Dined on December 16, 2022

    overall3food2service4ambience5

    The ambience is amazing but that's pretty much where the charm ends. The drinks are delicious and mostly served in the correct glassware. The food is definitely not great so maybe eat some place else before you arrive. Also, the small heaters inside the igloo do very little to keep you warm. It was nice to experience the first time but I probably wouldn't go back. People staying at the hotel are super loud as well.

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24. M

    Mcat

    Raleigh

    1 review

    1.0

    1 review

    Dined on December 11, 2022

    overall1food2service1ambience4

    It’s a beautiful setting but it took us an hour and a half to get our food. The reservations are for two hours.

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25. C

    ginaC

    1 review

    5.0

    1 review

    Dined on December 11, 2022

    overall5food5service5ambience5

    We had an amazing time! The service was a little slow but we were in no rush at all, so it worked out perfect! Food was delicious, drinks were great, our waiter was super cool and so was the atmosphere!!!!

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26. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on December 11, 2022

    overall5food5service5ambience5

    Our second time @ Unscripted. Food was excellent! Service was great… Jacoby. We will come back soon!

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27. DC

    DawnC

    1 review

    5.0

    1 review

    Dined on December 11, 2022

    overall5food5service5ambience5

    I had a great time. The food, service and atmosphere was awesome!

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28. JA

    JAndd

    West Palm Beach

    12 reviews

    5.0

    12 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    We had our anniversary dinner here. We really enjoyed it. It was nice to do something different. It has great ambiance! We has a fantastic waitress and the food was delicious!

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29. MD

    MelindaD

    Raleigh

    1 review

    4.0

    1 review

    Dined on December 10, 2022

    overall4food3service2ambience4

    Our reservation was for noon, which is right when they open. They were short-staffed, so our drinks and food took longer than expected. I would recommend it for the ambiance, the igloos were cool. The music could've been turned down a bit.

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30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    This was such an enjoyable experience. The food and drinks were great and the service was awesome.

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31. OT

    OpenTable Diner

    Raleigh

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food2service5ambience5

    Birthday dinner with close friends. Our server was amazing, she heard us playing music from our phone and gave a speaker to play music from! She took out picture and was so nice and energetic. Our entree’s were not as tasty as we would’ve hoped but the appetizers were good and the drinks were great!

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32. R

    Resh

    Philadelphia

    1 review

    1.0

    1 review

    Dined on December 1, 2022

    overall1food1service1ambience4

    Ambiance is excellent, food is horrible and overpriced! 3rd time here, but by far worst experience. I ordered a hot toddy, it was room temperature. Ordered the croquette appetizer, the inside was not only cold, it was actually frozen/ice! I let the server know nicely that just FYI it is frozen on the inside, she apologized and said she would heat it up more. After about 15 minutes she came back and said sorry the chef apologizes but they can't heat the remaining ones (we hadn't touched) and the Chef would have to remake from scratch if we still wanted it- which is odd as these were frozen so nothing was made from scratch. At this point we said we'll just order our dinner. We ordered 2 entrees and a side, the entrees took 30 min the come, the side never came. We let them know and they came 15 minutes later with the side saying sorry we forgot to make it. For all of. that, they of course gave the original app we couldn't eat free, but that was their only compensation for such a poor experience! It wasn't that they were even busy, it was a random weeknight and most of the igloos were empty! Even when seating us, we were waiting in the cold for 5 minutes while our server was trying to seat us, but another worker kept asking her questions about other reservations, like come on let us sit d own and then you can ask about other reservations. The entree quality was average, nothing spectacular. $188 later, I am not impressed and would not recommend, or if you want to go for the environment, get the cheapest thing on the menu!

    Igloos at UnscriptedResponded on December 5, 2022Thanks for your feedback Resh. I apologize that your potato croquettes were not as you ordered. I did talk with the kitchen staff about this. I do want to let you know that everything we make is made in-house, not frozen. We do hope you come back and let us show you the quality and service that thousands of guests have enjoyed.

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33. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on November 27, 2022

    overall3food5service2ambience5

    The food is probably the saving grace… the wait staff is so nice, but the service is really slow. It’s not the kind of place you go to in a hurry so it wasn’t a huge deal, but waiting 30 minutes for your first drink is less than desirable. Great idea but poorly executed.

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34. KN

    KristiN

    Greensboro

    2 reviews

    5.0

    2 reviews

    Dined on November 26, 2022

    overall5food5service5ambience5

    Everything turned out better than I expected! I was going more so for the vibe of the igloos but the food was delicious. Date night total for two was $99. Will definitely come back next year.

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35. DD

    DwayneD

    Hawaii

    1 review

    2.0

    1 review

    Dined on November 17, 2022

    overall2food1service3ambience2

    We would suggest warning people that the "heated" igloos aren't that warm, especially on a night like last night, and it's only getting colder. The server was great but the food was not good and overpriced for what it was.

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36. N

    Nicole

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service5ambience5

    10 out of 10. Would definitely recommend. Food was great, service was awesome and the set up was beautiful.

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37. OT

    OpenTable Diner

    Nashville

    2 reviews

    5.0

    2 reviews

    Dined on November 13, 2022

    overall5food4service4ambience5

    Such a fun experience for a girls night getaway!

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38. RR

    RoselynR

    1 review

    3.0

    1 review

    Dined on November 13, 2022

    overall3food2service3ambience4

    The scenery and igloos were great. The appetizer was very good. Entrees weren’t great at all, they were very dry. No cheese, no Alfredo’s sauce, and chicken was dry as well. If I recommend this to anyone, I would tell them to just do the appetizer cause everything isn’t worth it. Fried Oreos were good too ,maybe two scoops of ice cream

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39. OT

    OpenTable Diner

    Raleigh

    1 review

    vip
    1.0

    1 review

    Dined on November 6, 2022

    overall1food1service1ambience1

    Our group had a terrible experience here. We came from Raleigh to celebrate a friends 40th birthday. We were stuck there for 3 hours and never received half of our orders. We felt like prisoners that couldn’t get help, or even get our check so we could get the heck out of there. Apparently they were having kitchen issues, but we ordered a charcuterie board at 8:30 and reminded the server multiple times, and at 10:30 still hadn’t gotten it yet. The manager came over multiple times trying to figure out what was going on, and offered us drinks for the trouble. Besides that every server/host were confused, overwhelmed, and had no idea what was going on. It was just a terrible time. They need to figure out some things before charging people a $50 minimum “experience.” -it’s also surprisingly hard to hit the $50 min per person bc they were out of everything.

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40. SI

    ShyamalaI

    1 review

    5.0

    1 review

    Dined on November 5, 2022

    overall5food5service5ambience5

    Delicious food, great ambience overlooking Durham, excellent service esp from our server Tamarin who was fantastic. Certainly worth a visit

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