Hy's Steakhouse Vancouver
We are soooo disappointed in this evening.
The night started off great but our waiter was so rushed and overloaded with tables I’m assuming. He got our steak orders wrong so we waited. He left the rice side dish on the table so when the new orders came it was cold.
He did not ask us what sides we wanted just guessed and brought out whatever. He had a second opportunity to make it right and still, second round potato still wrong.
At this point our celebration was spoiled. He brings us the bill only comping the dessert. We’re not ones to ever ask for discounts and such but after the train wreck of service he had the odacity to test us to see if we would pay the entire bill even after his terrible service.
When bringing us the corrected bill, he said I’m sorry I should have come out with this bill first. He apologized for ruining our celebration. We tipped him well even though the service was below par.
I’m so upset that our night was ruined. The manager was no where to be found. No visit to the table to apologize. Just zipping around and barking orders here and there. If anything, the manager should she. Said anything. Brought some professionalism to the circumstance but nothing. We watched him as he hovered around. Looking cold and now welcoming at all.
I’ve been a Hy’s customer for so many years in Winnipeg. Then moving to Vancouver assumed it would be just as amazing. Not even close. Our last server we had was Dan. Dan was AMAZING. We will never come back unless he is our server. He was on point. Professional and knowledgeable.
We wish it was him that served us on such a big day
Nothing but disappointment with our server and the manager on duty.
Time and time again, Hy's quality in every aspect comes through.
Chad, our server, gave us a wonderful experience. We dined here for the first time and celebrated my birthday. He was accommodating, entertaining, and knowledgeable. We will definitely be coming back in the future.
Excellent food, they have a wide variety of suggestions. I will definitely recommend the cheese bread, ceasar salad, and in addition to steaks, get onion rings as a side! So yummy.
The service was outstanding.
A classic place with the best steaks in town. Very friendly service. quality and tasty of the food hard to beat.
Hy’s is always consistently good. They have been around a long time and their Vancouver location is almost historic. Would recommend it to anyone who would like to celebrate a special occasion.
Everything was great from the very first minute till the last. The food was predictably superb, but Maddy made the evening go super smoothly by taking great care of us.
We had an excellent dinner at Hy's Steakhouse this past month. The service was excellent and the food was lovely.
Would be best if the complimentary dessert will be done again by Hy's to its valued customers especially on special occasions i.e. birthdays, anniversaries, retirement, etc.
Bone-in rib Steak is amazing. Juicy and tender. I would strongly recommend medium rare.
Service was intrusive, food was mediocre, won’t be back
Always a great time at happy hour - quality food at GREAT prices!!!!
Excellent service. Incredible authentic atmosphere of an old school steakhouse. Ribeye was seasoned and cooked to perfect medium rare.
Awesome meal. Fast service.
Great atmosphere and food!
Beautiful restaurant and excellent quality food. I would highly recommend the porterhouse and the warm spinach salad. We had a wonderful anniversary dinner.
After three exceptional meals at Hy’s about two months ago, the dining experience this time with four of us was very disappointing for the price we paid. The pepper steak, while crunchy and tasty, was not tender. The medallions of beef were somewhat chewy and the beans served with our meals were overcooked. As well, one member of our party pointed out something to which we never would have paid attention. While both glasses of champagne brought to our table were filled slightly over half, a woman next to our table was served a glass of champagne filled nearly to the top. This along with the fact that our service was mediocre resulted in a disappointing, expensive evening.
My husband and I were there celebrating my birthday. The server seemed rushed as he had larger tables he was serving. With the steak we got it did not say on the menu that it was served with a side. Wish this was told to us by our server or on the menu (maybe I missed this). The food was okay. It is a little dark in there and the tables can be quite close together. I don't think I would go out of my way to go here again.
We have going to Hys since the late Sixties. It remains the BEST restaurant and steakhouse in Vancouver-both the cuisine and service are exceptional!
It remains the Gold Standard.
Although service was outstanding I thought our cut of meat was smaller than I’ve had with chateaubriand and a quarter of the meat was very tough with gristle. Not the way a chateau of beef should be. We had specified in the reservation it was our anniversary but no mention was made. Sorry won’t be back.
We have been many times and it never disappoints. Great welcome by Emilie
Frozen French fries. Lobster tail was gristle. Backed potato was not cooked all the way wanted medium well filet but was medium
Always good. Have never really had a had meal, or a mediocre one for that matter, here. Service is, what what you would expect; prompt, courteous, with just enough friendliness.
Absolutely amazing for my first fine dining experience!
Cheese toast is definitely as good as everyone says, Caesar salad is definitely the best I've ever had, and the steaks are cooked to perfection! No extra sauce or seasoning so you can taste the flavors of the beef.
The banana foster for desert is also a treat! Having it prepared tableside, it's super fun to watch. All in all an amazing dinner.
Loved our experience! Hubby and I went for our anniversary. It had all the makings for a romantic evening... warm, cosy decor, outstanding service and delicious foods served with the appropriate amount of food on your plate!! Just don’t dress like a slob. It’s a nice place, not some casual restaurant!
Server very courteous and friendly. Very attentive to our needs. Great experience 👍
Visitors from Los Angeles. Great food and ambiance. Blair the waiter was fantastic. We’ll be back!
We had such a lovely experience, our table was great, food was delicious and Max our server was absolutely amazing. I took my partner for his birthday and we could not have asked for a better night.
Never disappoints, outstanding service and quality food. Pricey but worth it for once in a while.
how can you screw up a baked potato in a "best" steak restaurant?... I can't imagine but they did, which was a sign of things to come. Skip the fact that there were 2 kid birthday parties going on and we had to move our table.. the green peppercorn sauce was not even at an amateur level, and unless you are planning to purchase bottles of over priced wine, by the glass red was at such a low level, I was shocked.
if this was a reasonably priced family restaurant, I'd rate it a 5. as what is purported to be the #1 or #2 steak restaurant in Vancouver, I wouldn't bother rating it or keeping it in may contact list, because I'd never go back.
good: staff was not at fault, though he did miss some things, and the actual piece of meat I had was acceptable, though all things considered, extremely over priced.
I'm a veteran of high end restaurants, so my expectations were not out of sync, nor cost if there was any value there.
Fantastic meal as usual! Service was excellent. Took a risk to bring the kids. Very accommodating for family with two young kids. Not what you’d expect of a high class restaurant
Excellent service. Excellent food. Our favourite restaurant -especially nice for a romantic date night.
The attention to service was incredible! The food outstanding. A place for a very special night out.
Amazing food and service as usual. One of the best places if not the best place to have steak in Vancouver. The duck main course is amazing as well...and dessert wow, my fav is the bourbon chocolate cake.
Fantastic old school steakhouse. Cheese bread is a must. Geri is the best waitress you will get in a high end restaurant. Great wine selection. Always a lot of options for meals.
Always great food
Great server, would highly recommend the Caesar salad!
I will tell my friends not to order bone-in-rib steak as it might be overcooked even from my experience your request for medium rare was given. I will also remind my friends to be mindful when requested for service from staff as there are different uniformed attendants with complicated division of duties. From my bitter experience, my request was ignored from a staff with white shirt and tie when requested for mustard. The sense of "ignore" was a complete failure with a "yes, Sir" response. Eventually, I need to ask a staff with grey jacket.