Service was terrible and when addressed it got worse. Never saw a manager. Entrees were practically inedible. All around a very unfortunate night.
Food great but noise level very high. Ok if you’ve had a lot of drinks. And, I don’t drink.
Food was delicious, great flavors, a tad expensive yet we enjoyed ourselves. Wait staff very nice, noise level good overall but a bit busy so not as quiet as we like. Seated near perhaps the entrance to the kitchen, a busy area
The service was horrible - for $200, we sat for the first 15 minutes without anyone approaching our table for drink orders, etc. Once we received our meal, we did not see our waitress or the manager, etc. until we finished our meal and we waited probably another 15-20 minutes after we finished our meal until I saw someone come around and had to ask for our check -
Extremely disappointed. Both our meals were cold and my husbands fish wasn't cooked. My tiger prawns with pasta in brown butter had zero butter and was dry. Service was inattentive and in fact, never he asked if our meal was prepared properly after it was delivered.
Expected so much from a Roy restaurant. We won't be back.
Excellent food including the specialty ramen noodle soup...!!
Definite winner. Delicious, fresh food, creative cocktails, and to top it off, superb service. Highly recommended.
Hailey was an amazing server! Very attentive and friendly! Great recommendations on all aspects of the menu!
Made reservation 9 days in advance and requested a table on the lanai. They couldn’t seat us there - said the two empty tables were for “special” people☹️. Service was fine and the food was very good.
Breakfast ordered off the menu. Food was good but service was poor. Took us close to an hour to get our food and the food was lukewarm when it was served.
Waitress told us they couldn’t guarantee our food in 45 minutes because they were full. We had to catch a plane. She encouraged us to do the buffet. Everything was picked over, hardly any pastries left. The ones left weren’t good. No one came back to refill my coffee. Very disappointed.
Great foods, services and view! Definitely visit again!
This was a new restaurant to us this year on our trip to Wailea. Beautiful restaurant, great for couple or large groups. The food was excellent, a few vegetarian options. The weather wasn’t great on our visit, I think on a nice evening the restaurant opens up its large glass doors. Will visit again next year!
I felt for the price, the food was not the quality expected. Better restaraunts in Wailea for this price level.
I would leave no stars if I could. Horrible food and service. Ribs were cold, chicken was undercooked. Manager on call was untrained. Only positive was that our server was good.
Wonderful service and beautiful setting. The Friday Ahola Cocktail was fantastic. Enjoyed the dumplings, the opakapaka special, and the strawberry cheesecake. Very refreshing and delicious flavors.
The food doesn’t disappoint, but as is the case for most places in Wailea, you get quality and pay for it.
We would return.
Do you feel lucky?
We weren’t, should have paid more attention to the bad reviews.
Agree that crispy sprouts are mushy, dumplings meh, calimari ok but too many arms for me, ribs fair.
Didn’t pay enough attention to menu and got caught with ridiculous ‘market’ price for common mahi mahi which was fishy and bland. 3 had ramen, had a funny burnt taste, none enjoyed.
Was sick to my stomach within the hour and spent the evening in the thankfully remodeled Marriott bathroom.
This was the worst, most expensive meal we’ve had as a family. Setting is about all it has going for it. Make a better choice!
the four of us all enjoyed our dinner so much and splitting the ramen with our dinner was perfect..
mahalo mahalo ... Roys never disappoints
Mike was our great waiter !!
Supposed to be a surprise birthday dinner for my boyfriend and I remark it while I booked the table, however, when I checkin at the restaurant, the receptionist shout out laud that “Oh, is a birthday to your boyfriend?” Lol, so no more surprise...... and we sat almost the corner of the restaurant... because there was a private event. Ok..... then we order some food, the Ramen is horrible.... tasteless, watery and nothing like Japanese noodle...so we just told return it. The waiter was nice, he immediately offer some other food, but we were not in the mood to have other food anymore, so at the end he waived the Ramen out from our bill.
But the sushi roll and short rids were not bad.
Excellent service. Zack was terrific and also gave us some useful travel advice! Portions were ridiculously large; especially the ramen. Appetizers were great.
It was lovely to try yet another amazing restaurant by Roy Yamaguchi but the best part was Zach, our server. He was simply wonderful. Knowledgeable, well mannered, sense of humor, engaging and so helpful with our wine choices. Wait staff can make or break a place but this gentleman is a huge asset to the Roy's team for sure!
Great selections and great food. Not cheap, but worth it in our opinion.
Zach was an amazing waiter! We loved the experience.
Terrific staff and service. Very good food.
I’ve been here 4 times and it never lets you down! Although my standard is the short rib, lamb chop or the pork chop had the Opa with couscous wasn’t my favorite but everything else is outstanding!! Split the lava cake it’s amazing!!!
Excellent food and service!
Food was very good. Service was a little slow, seemed understaffed as the servers were hustling. It is a very cool space, but due to the nature of the layout, it is loud.
The cuisine is all the best that one goes to Chef Yamaguchi’s restaurants to enjoy! Drinks, appetizers, main course all exceptional. Wait staff asked and totally met our preference for a relaxed pace; no courses rushed to table before we were ready! Lovely setting above the beach in Wailea, but some of the music over the sound system wasn’t the calm background stuff one would expect in a high end place like this.
We had a great dinner of three starters and drinks, not really what we intended on doing, but utterly delicious. Great, friendly service, well mixed drinks. We will be back.
Great experience. Amazing food!
The best waiter we've ever had. Excellent food, great wine, nice ambiance.
Wait staff was phenomenal and kid friendly food was excellent
Food was excellent. Service was pretty awful. Probably won’t be back due to the server we had. He made his encounters awkward and uncomfortable, almost like we were intruding on him being there. Thankfully I had good company to make up for the awkwardness he portrayed. For a restaurant of this level I also expect a dessert menu more than cheesecake, chocolate cake, and ice cream. Roy’s menu is to die for. I blame poor management for the rest.
We liked the Roy's on the Big Island much better. The local catch dish was disappointing. Although many of the other dishes were identical to the Big Island menu, the setting and atmosphere, considering the price, were a significant letdown.
Requested a booth, but we were told that they needed them for 4 people. After we were seated at a small table they placed couples at 2 booths near us. They knew it was our anniversary, so it was disappointing. Prices were a bit high and food was average compared to other restaurants we’ve been to in Maui.
This was our favorite restaurant on Maui. The food is creative and tasty. The service was impeccable and the ambiance is terrific. It was so good, we visited twice during our week-long stay.
Only downside was cost. $60+ is high for a Buffett breakfast for 2. Other than that, everything was great!
The ratings indicate you’re in for fine dining however this is an average diner with high end pricing. We’ve experienced two other Roy’s locations that beat this one in every aspect. Everything was okay. Nothing wrong, just okay.
Lovely Wailea restaurant! We enjoy the open feeling, fresh local foods, attentive service.