Hugo's Frog Bar & Chop House-Philadelphia
Due to the restaurant being located within the Sugarhouse Casino, YOU MUST BE 21 TO ENTER.
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Had some concerns about food but mostly service was poor never questioned price food came out at different times some not right questionable quality and wrong items , no service follow up for a 7 person business meeting. Hoping management makes it right since we spoke to them today will keep posted or update.
Reservation for 7. We were sat around 730. The food was great. Service was slow. Not sure if she was swamped or what.
Service was horrible and managers made no effort to correct once they were informed. Extremely disappointing as we used to eat there quite often.
We found the service to be sub par ... especially for a restaurant with such high pricing. The food was mediocre, at best. We saw staff everywhere but no one seem to know what they were doing. Steak was poor quality and overcooked and the cream spinach was more of a soup. A table of 6 next to us received all their meals for free due to such poor service and quality of food.
No, we will not return and would not recommend it to anyone.
The food was quite good. The services was friendly and professional but the very, very slow.
I would recommend Hugo's to all my frog legs friends!
Joseph was our server and was really good!
Fantastic food, always a great experience!
It is a cozy restaurant for a date occasion,the food is unique some items taste different from others but we enjoyed the food
The food took a really long time to come out and it was not busy. My husband ordered a medium well steak and it came out well done. He ordered a side of fries, they did not come out with his steak the first time. They didn’t even come out with the new steak. We had to ask for them twice. The server came to take our order and we didn’t have any menus. Overall it was not a great dining experience
The waitress should have asked what we wanted to drink before taking out dinner order. We had to order our drinks after she put in the food order. It took forever to get an unsweetened ice tea. Over all the food was good and it was a pleasant evening for dinner.
Might be a little pricey but the service was great, the place was very nice, and the food was amazing!
I was disappointed that the steak did not come with a choice of sides, not even a salad. The sides were in addition to the already over priced steak. The steak was charred on the outside but it was perfect on the inside. I would have preferred fresh blue cheese on the top of the steak instead of the processed cheese dip that came with it. The service was perfect with a minimal time spent waiting for the meal. I recommend the frog legs for a fun experience.
We were really disappointed with our visit to your establishment. It was my brothers birthday I requested cake with candles when making reservation but yet I had to keep reminding server so it end up not being a surprise at all. Next issue was our food was served cold my potato had cheese on it but it was one solid hard piece because it sat before it was brought to memy steak was overcooked . We had steaks and when they were bought to us we requested steak sauce took 10 minutes to get ...then we sat and waited and additional 30 minutes just to get the check . Our waiter was not good at all , he kept forgetting things like refills and even just to check to make sure we did not need anything. Our bill was $475.00 and we were not satisfied at all.
Food was delicious but the wait time could be better. Overall enjoyable experience.
Failed to acknowledge my wife’s Birthday even though I advised of her birthday when making my reservation. That has never happened at “any” restaurant we’ve attended for a special occasion. My sever was excellent however very pleasant and food was expected. I would visit again
Outstanding restaurant - loved the food.
Great service and food was great
Delicious food and upscale experience were great! But the prices were very expensive, too expensive for having to walk through casino floor.
Hugo's is our favorite place. All the staff from managers to servers to bus boys and food runners. we love the music on Thursday..Friday and Saturday. It is our place.
Hugos is a hidden gem. The ambience and service was outstanding. I cant wait to return.
Everything was awesome Service was outstanding food was amazing. it could not be better.
Great service on an extremely busy night.
Never visiting this area, we had no idea that the restaurant was actually IN the casino. This was a negative for us....but it may not be for others. We were a bit early for our reservation so we sat at the bar for a drink first. They had two young ladies performing pop songs in an acoustic style on guitar and piano. They were very talented and gave the bar area a nice ambiance. One noticeable thing was the amount of dust behind the bar. They have nice mirrors and decorative items above the bar...but the mirrors and items desperately needed cleaning (so much so my hubby noticed....and he doesn't notice dirt often). This type of thing bothers me because I can't help think if they don't clean out in the open where it is obvious to everyone....how good of a job do they do elsewhere where customers don't see? On a positive note the service was wonderful. From bartenders to hostess to waitress...we were impressed. Food was solid. Didn't blow us away, but also didn't disappoint. I had the sea bass and hubby had the crab cakes. We shared a side of spicy broccolini. No room for desert...but we saw a few pass by the table and they looked good.
Not sure we will be back....but not because it was particularly "bad" but more that it was not really our speed.
This was our 4th or 5th visit to Hugo Frogs at Sugarhouse. This has become our go-to restaurant when we want to splurge on a nice dinner. We are happy to see the restaurant is getting more crowded which means it will hopefully stick around for years to come! Service is great. The martinis are even better!
Tantalized our tastebuds! We tried the crab cakes, grilled pork chop and chicken with crab and everything was fresh, hot and great presentation. The biggest surprise was the Chefs Special Desert “Banana Cream Cake” which was large enough to feed at least eight people. Highly recommend giving it a try and we will definitely return.
Just average, service was poor, waitress nice but un attentive to our table. Was not offered
coffee or deserts I had to ask, wasn't asked how our food was until she came to clear the plates.
Great crab cakes. We took and extra platter home.
Great atmosphere, food and service. A little pricey but the food portion and service are second to none. We stop there to dine prior to going to a concert at the Met (Charlie Wilson). This will be our new pre concert stop when coming to Philly from Delaware. Thanks.
Good food..good people and good music.
We had a party of 8 people and dined here on Sunday night at 6pm. It was not crowded at all, which was a bit of a shame, seeing what a great spot it is but again, it was Sunday. Our table ordered a ton of food and a ton of drinks and not one thing was missed. Our waiter did a fantastic job. As far as I could tell, everyone loved their food and drinks. I am extremely picky with my steaks but my steak was fabulous. I really enjoyed my meal here and I would recommend it to anyone celebrating a special occasion or just celebrating life frankly.
We go for the crab cakes and desert. We told the waitress we were not happy with the desert (carrot cake) and left the carrot cake. For the price of desert it should of been better (change in the cake, we've had it before) and the waitress should of taken it off our bill
The waiters are very cold and unfriendly . Customers are not greeted at the tables with a smile. The waiters are unsure of the menu and provide no recommendations when requested by the customers. They are very impatient and inattentive . The food is proportioned well but have no taste . My crab cakes with huge bit very dry .
Our favorite place...excellent as usual.
sugarhouse is our casino and Hugo's is our place. Couldn't be happier. Great restaurant..good food and exemplary staff. Not just staff..friends.
Pino was an excellent waiter. I would definitely go back just to visit him. There were a few dishes that were just "ok. The frog legs were rather "untasty" and the French fries, were old and just re-heated. The Sea Bass was excellent, as was the steak.
Food was delicious. Appreciated the 25% discount with Show attendance.
Excellent service. Really good burger and bread. Very quiet at lunch time.
We enjoyed our dining experience and will return, as well as recommend restaurant to friends and family.
Frog legs tasted bland and chewy.