Horton Grange Country House Hotel

Commentaires sur le restaurant Horton Grange Country House Hotel de personnes qui y ont mangé. Selon des cotes récentes.

1. JH

   JudithH

   Newcastle1 commentaire

   4.0

   Y est allé le 11 mars 2020

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 3

   Really enjoyed our afternoon tea food lovely plenty of it couldn't fault our visit.
   

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2. OT

   Client d'OpenTable

   Newcastle4 commentaires

   5.0

   Y est allé le 14 février 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent food, good service, great value
   

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3. CA

   CazAnn

   Newcastle1 commentaire

   2.0

   Y est allé le 24 janvier 2020

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 2

   My husband and I went for afternoon tea. We were greeted nicely and our coats were taken. Unfortunately, this was the only good bit of customer service we received. The coffee was not particularly hot and the pot dripped badly on the table cloth. The scenes had been heated up more than once so were extremely crusty. We ate one but not the second one which I actually put out for the birds when I got home. The texture of the syllabub was very dense, not enjoyable. After several attempts to attract someones attention, we received another pot of coffee but the waitress moved off so quickly without leaving us more milk we had to wait again. No one came to ask if everything was okay. So we left. I asked for our coats and was told they were around the corner, not shown there, so had to go hunting for them myself. By the time the takeaway box I'd asked for arrived, I was wearing my coat and was told to go back into the dining room to get the uneaten food myself. I was not impressed.
   

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4. HD

   HelenD

   Newcastle1 commentaire

   5.0

   Y est allé le 2 janvier 2020

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We went to Horton Grange for afternoon tea, with my mam and my daughter (9), the room we were served in was lovely, with plenty of room to move about. The service was great and the food was delicious. They were happy to provide extra tea for my daughter, and we shared 2 afternoon teas between 3 of us.
   

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5. BC

   BrendaC

   Newcastle1 commentaire

   4.0

   Y est allé le 3 décembre 2019

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Food and everything else good but not. Chritmasy enough
   

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6. j

   johnl

   Newcastle1 commentaire

   3.0

   Y est allé le 1 décembre 2019

   1. Cote globale 3
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   The food was good. The service was far from good. The staff, especially the lady who seemed the most senior, had attitude in spades. The gents toilet had an awful smell and when mentioned to a staff member she shrugged her shoulders and walked off. Waited for over 19 minutes in the reception with at least 3 members of staff walking passed who did not even acknowledge our presence. The dining room was very cold again when mentioned clearly no intention of trying to remedy the situation, just agreed and walked off. We felt the nearby radiator which was turned off, and turned it on ourselves and the room did warm up slightly. Sorry for the dreadful service we are highly unlikely to return.
   

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7. MJ

   MarieJ

   Newcastle5 commentaires

   5.0

   Y est allé le 9 octobre 2019

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Lovely place to have lunch afternoon tea or dinner. Food is delicioua.
   

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8. OT

   Client d'OpenTable

   Newcastle1 commentaire

   4.0

   Y est allé le 24 septembre 2019

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Lovely afternoon tea this afternoon at my wedding venue. Lovely as always. Thanks
   

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9. GH

   GlennH

   Newcastle1 commentaire

   3.0

   Y est allé le 2 septembre 2019

   1. Cote globale 3
   2. Nourriture 5
   3. Service 2
   4. Ambiance 2

   Visited Horton Grange several times now over the past few times for dinner and have always found the food to be excellent and the service very good. However, visited for the first time on a Monday and whilst the food was as good as ever, the service was not up to the usual standard. On this occasion my wife and I took a guest with us as we recommended this was a very good local restaurant. On arrival, it didn't seem as though we were expected. Asked if we wanted to go straight to the table or in to the bar for a drink. We opted for the bar as we always do. Took between 5 and 10 minutes before we were offered a drink and only after I asked. Having got the drinks and having waited between 20 and 30 minutes, I had to ask for the menu. I was then asked if I required the dinner or bar menu - even though my booking was for dinner. The food was as delicious as ever and all three courses were served in a timely manner. After the final course, it seemed the waitress had disappeared. We were not asked if we required coffee so eventually we decided to leave. Having waited in reception for someone to attend to us so that I could pay, I wandered through into the kitchen to see if there was any member of staff there but found no one. Eventually, some one came down stairs on her mobile phone and asked me to wait whilst she wandered off, presumably to finish her call. I could have easily wandered off without paying! In all, we spent around 2 1/2 hours at the hotel, of which about 45 minutes was taken up waiting to be attended to for various reasons. Suffice it to say, we will not be hurrying back and certainly not on a Monday evening.
   

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10. JS

    JennyS

    Newcastle3 commentaires

    3.0

    Y est allé le 4 août 2019

    1. Cote globale 3
    2. Nourriture 2
    3. Service 4
    4. Ambiance 4

    Last time we were here was about 5 years ago and could not fault at all. However, although lovely venue and very friendly efficient staff, the quality (and quantity of my tomato salad) of the food fell short I feel. My starter of Heritage Tomato salad was indeed tasty - helped by a beautifully dressed salad but the star of the show was .......well, stingy. Raspberry panna cotta was very poor and putting some whipped cream on the top was overkill. Disappointed
    

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