Hook and Ladder Sky Bar & Kitchen

Hook and Ladder Sky Bar & Kitchen 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. J

   Justo VIP

   Philadelphia90則評論

   5.0

   在4天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great upscale spot in Conshy! On weekends there is live music which is a plus
   

   Hook and Ladder Sky Bar & Kitchen已在3天前回覆

   Dear Justo, We appreciate your kind recommendation and are delighted that you had a five-star experience. We hope to serve you again soon. Best, Restaurant Management
   

   請問這對你有幫助嗎？

2. C

   Chelsea VIP

   Philadelphia4則評論

   5.0

   在2025年4月19日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Alison was so pleasant and attentive. Food was delicious.
   

   Hook and Ladder Sky Bar & Kitchen已於2025年4月20日​回覆

   Dear Chelsea, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Chelsea. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Restaurant Management
   

   請問這對你有幫助嗎？

3. H

   Hunter

   Philadelphia2則評論

   3.0

   在2025年4月13日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 2
   4. 氛圍 5

   They were late to seat us for our reservation, service was slow, A5 Wagyu was cold, no utensils with desert. They sat a group of people with no reservation before us
   

   Hook and Ladder Sky Bar & Kitchen已於2025年4月14日​回覆

   Dear Hunter, I’m truly sorry that you missed your reservation time, and I understand how that can impact your overall dining experience. I regret that your meal did not meet your expectations and that there were shortcomings in our service. Your feedback is incredibly important to us. Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future. Sincerely, Restaurant Management
   

   請問這對你有幫助嗎？

4. M

   Michael

   Philadelphia2則評論

   4.0

   在2025年4月7日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 5
   4. 氛圍 4

   Staff - gracious and welcoming and proficient. Food - tasty (could have been warming but enjoyable none the same). Atmosphere - comfortable and relaxing (table could have been cleaned more thoroughly). A nice restaurant for a special occasion. We had an enjoyable 36th Wedding anniversary -Thank You Hook and Ladder and Sean our waiter!
   

   Hook and Ladder Sky Bar & Kitchen已於2025年4月9日​回覆

   Dear Michael, Congratulations! Thank you for taking the time to leave us this review. We are thrilled to hear that you had a great overall experience with us and that our fantastic staff, delicious food, and comfortable atmosphere helped make that happen. We appreciate your patronage and hope to welcome you back any time you are in the area! Best, Restaurant Management
   

   請問這對你有幫助嗎？

5. S

   Susan VIP

   Philadelphia53則評論

   1.0

   在2025年4月5日用過餐

   1. 整體 1
   2. 食物 5
   3. 服務 1
   4. 氛圍 5

   Greeting and table service poor . Not friendly nor receptive upon our arrival .. attitude not good … Seated at our table waiting over 40 mins for our initial cocktail order . Order not correct when it finally arrived after appetizers .. long delay getting dinner order in and long delay receiving the dinners .. truffle mash ice cold and returned to heat still ice cold we gave up . We love the food and it was delicious but the service was so notably poor I don’t know if we will return so disappointing .
   

   Hook and Ladder Sky Bar & Kitchen已於2025年4月7日​回覆

   Dear Susan, Customer satisfaction is our highest priority so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Restaurant Management
   

   有1​人認為這對他/她有幫助

6. M

   Mark

   Philadelphia3則評論

   5.0

   在2025年3月22日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Allison was our server Saturday night. She was A++ on service, personality and knew exactly when to stop by (despite us being there very long). Highly recommend. Hope to be back!!
   

   Hook and Ladder Sky Bar & Kitchen已於2025年3月25日​回覆

   Dear Mark, It appears that every part of your experience was delightful! We appreciate you choosing to dine with us and for sharing your fantastic review. I will let Allison know she is doing incredible. Your feedback is incredibly valuable, and we look forward to welcoming you back soon! Best, Restaurant Management
   

   有1​人認為這對他/她有幫助

7. OT

   OpenTable食客

   Raleigh1則評論

   3.0

   在2025年3月22日用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 4
   4. 氛圍 4

   Service and room are the best elements of this restaurant. The food is very average. The night ended with an abrupt last call by turning on the lights full brightness without any warning. It’s what you would expect at a college bar not a fine dining restaurant atmosphere. Very harsh.
   

   Hook and Ladder Sky Bar & Kitchen已於2025年3月24日​回覆

   Dear Anonymous, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Restaurant Management
   

   請問這對你有幫助嗎？

8. SS

   StephanieS VIP

   Philadelphia4則評論

   5.0

   在2025年3月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Great restaurant, love the ambience and great service.
   

   Hook and Ladder Sky Bar & Kitchen已於2025年3月21日​回覆

   Dear StephanieS, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Best, Restaurant Management
   

   請問這對你有幫助嗎？

9. G

   George VIP

   Philadelphia9則評論

   5.0

   在2025年3月20日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Thanks to management for incorporating customer feedback on adding vegetarian and vegan options to the menu. Upon first opening, these options were unavailable. With these options now on the menu, I dined on the terrace last night while enjoying the delicious cauliflower steak with saffron rice. It was amazing! The ambiance was great, blending modernity with the preservation of the charming firehouse. I’ll definitely be back with friends!
   

   Hook and Ladder Sky Bar & Kitchen已於2025年3月21日​回覆

   Dear George, Thank you for your kind feedback! We love to hear recommendations from our patrons, as it helps us become a better restaurant! Your kind feedback is greatly appreciated and will be shared with our staff. Come back and see us again soon for another incredible dining experience at Hook and Ladder! Best, Restaurant Management
   

   請問這對你有幫助嗎？

10. J

    Jack VIP

    Philadelphia3則評論

    3.0

    在2025年3月14日用過餐

    1. 整體 3
    2. 食物 5
    3. 服務 2
    4. 氛圍 4

    Wine took over 30 min to get to table, asked for tap water and were given $17 bottles, forgot to give us sides we paid additional for. Food was excellent though.
    

    Hook and Ladder Sky Bar & Kitchen已於2025年3月17日​回覆

    Dear Jack, Thank you for your visit. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Sincerely, Restaurant Management
    

    請問這對你有幫助嗎？