Something drastically wrong happened in the kitchen the day we dined at Hillthwaite. We went to our table at the correct time, and ordered. The starter came in an acceptable/slightly long timescale, then we had to wait over 2 hours for the main course. No members of staff told us there was a problem, and there was no management presence to keep us informed of what was happening. If we had known there was a problem, we would have gone elsewhere, but by the time we realised, we had had a drink and could not drive (we were staying at the hotel and it was my husband's birthday, so I booked the table so he did not have to drive) I think someone did say they had to get an agency chef in, but we could have been told there was a problem, or the restaurant should have closed. When the food did come, it was good, but we sat down at 7.00 and left at 10.15! Another table had ordered steak. They sent it back because it was inedible, and said they would have anything, chicken. The waiter gave them our lamb, so we pointed it out, and got the lamb for ourselves. When we checked out of the hotel, we expected an argument, but we were not charged for the food. Some other guests said they had stayed at the hotel for over 20 years, and it was always excellent, but it seems to be having ups and downs recently.
Beautiful hotel, with exceptional decor. Everything about our whole experience was very good. One little note the two arm chairs in room 241 were just a little big for the room which meant quite a tight squeeze to get past to the bed, a minor inconvenience but worth noting. The bed was huge and exceptionally comfortable. Everything else about the room was first class. Have stayed before and certainly hope to return in future.
Food was exceptional but we were safe in the corner against a wall away from other guests so the atmosphere was a little off.
Very good hotel and restaurant, food fantastic.
Lovely staff and location
What a gorgeous restaurant this is. Staff are so friendly and professional, the views were amazing and the food was outstanding.
The whole experience was excellent, we had a great table and view, the food and service was very good, we will definitely visit agin
Easter long weeke d
Food was top quality and well worth the money strongly recommend
Absolutely brilliant! Food was amazing as was the service. Would go back anytime
Very nice dining room, great ambience.
The only issue was the time taken to get our main courses, but excellent once it arrived
Excellent!! My partner suggested going here and I thought it might be a bit stuffy but we had a fantastic time, food, service and atmosphere were all great!
Great food and restaurant, service could improve a little (table set up - missing a wine glass, pulling out chair, opening menu and presenting, pouring water, giving a drinks / wine list) but overall very impressed.
Fabulous food in a beautiful setting. Hotel has been beautifully and sympatheticically refurbished. Wonderful, attentive and friendly service
The manager was a really nice & attentive guy, the whole staff were really welcoming & pleasant. The food was superb, as was the decor/presentation of everything. We only booked for food for the evening for our anniversary, but will now consider booking an actual stay there it was all that nice!
We had a lovely dinner, meet some lovely people next to us and enjoyed my birthday dinner as we are holidaying from Australia thank you. Great staff.
We had a lovely Sunday evening meal at Hillthwaite. The Roast Beef with trimmings was delicious (the beef was cooked perfectly and there was plenty of it). I would have liked roast potatoes with it rather than new potatoes, but the vegetables were delicious. My Mum's Chicken Supreme was a little disappointing as it was basically a chicken breast with potato wedges (no veg, just salad leaves), though cooked well.
The dessert of chocolate mousse with blackcurrant curd and yogurt sorbet was delicious and different, and very light. Staff were polite, helpful and friendly and the surroundings are beautifully elegant. We couldn't see the view due to the rainy weather, but the hotel is set above the town and probably has lovely views in good weather. I would go again.
I really enjoyed my visit, the food was fantastic and the service was excellent.
Lovely meal. Lovely new look to the place. Can't say we were made to feel welcome on arrival. The family owned feel has gone. Majorly dissatisfied that dogs are no longer allowed to stay. Not even allowed in the conservatory with our dogs which was a tradition whereby after dining our drinks were taken in there whilst we sat with our dogs. We need to find an alternative.
We were totally forgotten about, starter received late and no main meal received after waiting for an age whilst everyone else were being served their meals. We left disappointed after speaking to the restaurant manager.
Lovely experience for his and hers afternoon tea for my girlfriends birthday
I love the relaxed feel of this place – like a comfortable dining room in a friends home. I definitely would return to try the main menu and potentially stay at the hotel. We took my dad for Father's Day Afternoon Tea. My dad had tbe gentleman's afternoon tea whilst myself and mum had the classic. The food was fantastic and well presented Service was well-timed and friendly, wines were affordable."
A wonderful venue to celebrate fathers day. Elegant and relaxing atmosphere.
We visited the Poet’s Bar & Restaurant for an afternoon tea while visiting the area from London. The restaurant was bizarrely quiet and had really bad decor. Nothing matched in the place and the poetry theme was off. The sandwiches were not impressive and two of the desserts (mousse and pear pudding) were gross. The scone was really good but that’s not saying much. Cheaper than a London tea!
One of us was unable to eat onions or garlic. Chef marked the menu accordingly, which was very helpful, but once offending ingredients were removed, this made the prawn starter small, compared to friends' starters. Could have replaced with something else. Ribeye steak was a bit bland. Otherwise, a lovely meal out for all. Lamb cutlets were sensational. Very friendly staff.
Fantastic food and a beautiful setting
Arrived to find some of the staff didn't read or speak good english and the girl was unable to find our booking purely because she couldn't read our names. Service was mediocre and the food was ok but expensive for what it was.
Poets Bar and Grill has an incredible location overlooking Windermere village and the lake. The restaurant is elegantly appointed, and the meal choices are extensive.
Male waiter was extremely rude. We had booked a table just ten minutes prior to arrival, however when we arrived they had no recollection of the booking. The waiter at the bar approached us, asked my name and pulled a face and rudely stated we didn't have a table booked. Which we did, he marched us around to the hotel reception in which he asked whom seemed to be the manager if we had a booking and she just said aw just give them a seat. So we sat. The atmosphere was dreadful. Really quiet, awkward. He made me feel uncomfortable the whole time. As well as my girlfriend. She wanted to leave, I think he may be homosexual because he made us feel extremely uncomfortable the whole time. We couldn't wait to leave. Such a shame because there was a lady waiter who was lovely and the food was really nice too. (The male waiter had tattoos around the back of his neck)
Having stayed at Hilthwaite House Hotel many many times , I decided that it would be a good place for Sunday lunch.
My wife and I were booked in for 1pm.and we got there a little early and so had time to have a pre-lunch drink .
The meal was very good and the waiting staff were brilliant, they remembered us from the last time we stayed .
I was expecting the provision for vegetarian food to be better - no clear V labelling and no choice - just one option. Service was very slow - the focus was on guests staying at the hotel.
Unfortunately the chef was unexpectedly called away and although the hotel has tried to contact us they couldn't. However, although the restaurant was closed we had a very pleasant bar meal lunch. The food was good and the service attentive.
It was my husband's birthday and I wanted to treat him to a nice meal. I found Poets Grill and Bar on the internet and it looked very nice being part of the Hillthwaite Hotel. There was a bit of confusion when we arrived as to whether we had booked, that got sorted and we were taken to our table the overlooked the lakes and mountains of Windermere. The service and food were good (if not a little expensive), plenty of time to eat each course and time to digest between courses. We both had the braised brisket of beef as our main course, when it came it was only look warm, we eat it as know one came to see if our meal was ok. When they came to clear the plates away I mentioned that the meal was not very hot, the waiter said he would tell chef but no apology was received. However saying that, my husband did receive a dessert with Happy Birthday on it which we did not order, so that was very nice. For a special occasion it is a very nice place to come to - will certainly come back if we come to "The Lakes"
Would strongly recommend this restaurant. Enjoyed the ambience in both the dining room and bar. The food and service were both excellent and nothing seemed too much trouble. When i couldn't decide between two of the dessert options, the waitress helpfully went to the kitchen and returned with a complete description to assist my choice and ensured I was happy with it after trying.
Booked this restaurant not knowing what to expect. Reservation was for 6:30. We arrived 30 minutes early. They sat us at a table and offered drinks and nibbles until kitchen opened at 6:30. Food was delicious! Staff went out of their way to accommodate us! Very friendly and attentive! Very nice atmosphere! Would highly recommend!