Hillcrest Restaurant & Taphouse
We’ve got Seared Ahi, Wings, sliders – and ohhhh that sizzling, juicy burger stacked up high with all the trimmings. We’re a casual eatery – so come as you are and enjoy what we have to offer.
We have been here multiple times and the food is always great! The wait staff seems to have trouble with timing, often bringing salad or soup and then immediately returning with the main course. This seems to happen almost every time so it may be a training issue.
It is always quiet and you can actually have a conversation with your company. The people are always friendly.
This time we had a male waiter who seemed impaired in some way. He brought the food before 1/2 the parties drinks (diet Pepsi’s) kept giving the same person every drink he did bring to the table, after being asked the special and then being told we weren’t interested he tried to confirm the special was ordered 3 times, ultimately bringing it out as that persons meal instead of what was ordered. He was asked at the beginning to split the check for the 2 couples and he said he could do that from the beginning, he then brought one bill at the end. We asked if it was split and he asked how we would want that done, then returned with a 4 bills (1 had two peoples food and another’s cocktail) unsure of the others because the manager was involved at this point.
The manager took over and went above and beyond to make it right.
We will be back, but if this had been out first time here that would probably be a different story.