Heroes West - Joliet

Commentaires sur le restaurant Heroes West - Joliet de personnes qui y ont mangé. Selon des cotes récentes.

1. A

   Ashley

   Chicago 2 commentaires

   1.0

   Y est allé le 16 mars 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   Service was alright at best, and it was NOT busy. Our appetizers arrived with our meal, and the appetizer platter ordered was received very last, and it took like 45 minutes to get the food. I'd almost be scared of how long it would take had they been busy. Buffalo Shrimp is chewy and seemed frozen and not the same fresh butterflied hand breaded with sauce like it used to be. The after taste almost seemed like they were going bad or freezer burned. Bone in wings were over cooked, Boneless wings were chewy, however the sauces were tasty! Fried pickles, cheese curds, and Burger were tasty, although the burger was over cooked. I'd compare the beef rolls to arbys meat texture except with no flavor, and soggy. (Maybe if they were brought out 1st like a typical appetizer they'd be fresher?) My drink was good but took 20 minutes to receive. Never once were we checked on during eating asking how anything is. You'd think if you have 2 full orders of shrimp with only 2 bites taken out of 2 shrimp (yes we got 2 because we had 7 people and everyone typically loves it, and only ONE beef roll was eaten from the platter, AND a separate order you'd see something was wrong. My family and I used to LOVE coming here. Service used to be impeccable. Food delicious and fast, and it has always been a busier crowd in the past. I hesitated on going because we had a similar experience about a year ago but not nearly as bad as today. A year ago put a bad taste in our mouths, and we wanted to bad for today to be better, but today was the icing on the cake. I dont typically leave bad reviews either, but I also firmly believe that you cannot fix something if you don't know it is broken.
   

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2. G

   Ginger & Michael VIP

   Chicago 36 commentaires

   4.0

   Y est allé le 8 février 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   It's your average bar food. Quick and hot.
   

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3. J

   Jennifer

   Chicago 7 commentaires

   4.0

   Y est allé le 17 novembre 2024

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 4

   Short on wait staff, a few misses with orders and delays but mostly positive experience. Food was excellent.
   

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4. M

   Mark

   Chicago 13 commentaires

   5.0

   Y est allé le 14 septembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great sports bar for watching events. Food is a little high priced but tastes great.
   

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5. W

   Winni19

   Chicago 3 commentaires

   5.0

   Y est allé le 6 mars 2024

   1. Cote globale 5
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   Hero’s West is a great place take visitors - excellent staff, management and accommodations.
   

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6. O

   Oneofmyfavs VIP

   Chicago 19 commentaires

   3.0

   Y est allé le 21 janvier 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 3

   Our servers did a fabulous job of being attentive during a busy Saturday night. They even listened and took extra care checking on ingredients for our food allergies at the table.
   

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7. DS

   DarylS VIP

   Chicago 6 commentaires

   1.0

   Y est allé le 10 décembre 2023

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Waited 45 minutes no service asked for servers 3 times. Finally got the manager on the way out. Will not go back
   

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8. j

   jrlookalke VIP

   Chicago 31 commentaires

   5.0

   Y est allé le 25 octobre 2023

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always great food and service! I had the patty melt, and it was the juiciest! Loved it!!
   

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9. DD

   DavidD

   Chicago 6 commentaires

   5.0

   Y est allé le 7 mai 2023

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Good food and lots of it. A little Pricey, but it’s a ton of food. The hamburger I had was unreal.
   

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10. OT

    Client d'OpenTable

    Chicago 2 commentaires

    5.0

    Y est allé le 19 mars 2023

    1. Cote globale 5
    2. Nourriture 5
    3. Service 5
    4. Ambiance 5

    Very good and great service would love to go back there and invite some friends as well. A great place to eat and have fun with family.
    

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