Heirloom

4.5
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23 Reviews
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$30 and under
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American
Heirloom opened in 2019 with a vision to honor the rich traditions of our region. The restaurant brings a new chapter to the former headquarters of Spartan Mills, a textile mill that was founded in 1881 and became the heart of the community. Families grew and the town flourished with the mill at the center. And every night, those families would gather around the table to share meals and so much more. Inspired by the lasting connections that were woven around the table, our restaurant offers a fresh twist on classic milltown staples that will bring people together. At Heirloom, we celebrate the bounty of local farmers and purveyors with dishes that are humble in roots yet inspired in execution. Whether you are toasting a happy occasion or merely catching up with a friend over dinner, we hope Heirloom’s tables always feel like a warm neighborhood gathering place.
What 23 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.5
service
4.4
ambience
4.2
value
Noise · Moderate
94% of people would recommend it to a friend
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EF
Western NC
1 review
Dined 4 days ago
Overall5food5service5ambience5

Our second trip to Heirloom. Went for Restaurant Week and while they were out of our first choice the second pick was probably even better. My wife loves it.

Heirloom
Responded a day ago

Edward, we are so happy that you and your wife were able to join us for Restaurant Week! We appreciate such kind feedback and are so glad that you both enjoyed your meal! We hope to see you again soon!

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A
1 review
Dined on January 14, 2020
Overall5food5service5ambience5

My family thought Heirloom was the best! We all tried different dishes and shared with one another. Every dish was absolutely delicious! The staff was super friendly as well and drinks were just as delicious as the food!

Heirloom
Responded on January 16, 2020

We're so happy that your family was able to enjoy our food, drinks, and staff! We hope to see you all again very soon!

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SS
1 review
Dined on January 4, 2020
Overall5food4service5ambience4

Our server was outstanding, went above and beyond to make our first visit enjoyable! The food was delicious, and far exceeded our expectations. My only complaint would be that the live music in the hotel lobby was too loud. Other than that, our evening was perfect!!

Heirloom
Responded on January 7, 2020

We greatly appreciate your feedback and are so happy that you had a great first visit with us! We hope it is the first of many! As for the live music being too loud, we will try our best to schedule bands with a softer touch for a more enjoyable future experience! We hope to see you again soon!

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OT
1 review
Dined on January 3, 2020
Overall4food5service5ambience3

Great atmosphere, great service, amazing food, and it came out fast. The only thing that was a little off was appropriate music. It was oddly quiet between the live musicians breaks and we could hear every word of conversation at nearby tables. But we honestly preferred that to the live singer. Bless his heart, it was painful to hear him sing.

Heirloom
Responded on January 7, 2020

We are so glad that you enjoyed the food, atmosphere, and service! We are so sorry to hear that you didn't enjoy the live music with us! We appreciate your feedback and will talk to our staff about bringing our background music on during the breaks! We do hope you join us again in the future!

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OT
Charleston
1 review
Dined on December 29, 2019
Overall5food5service5ambience4

Very impressed!!!

Heirloom
Responded on January 13, 2020

We're so glad you are impressed! We hope to see you again soon!

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OT
Charleston
1 review
Dined on December 24, 2019
Overall3food2service4ambience4

It just wasn’t for us. The beef tenderloin was mushy and tasted like fish. Carrots were hard as a rock. Biscuits dry. Fingerling potatoes were more like hash browns. Sorry, but we were disappointed.

Heirloom
Responded on December 27, 2019

We do so sincerely apologize that you did not enjoy your food with us. We will give our chef your feedback right away as he loves getting any kind of feedback to learn and grow from. We do hope that you will give us another try in the future.

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MS
Austin
6 reviews
Dined on December 24, 2019
Overall4food4service3ambience4

Attractive location, excellent bar and wine list, good food, service and coordination with kitchen needs improvement.

Heirloom
Responded on December 27, 2019

We appreciate your honest review! We will talk with our staff right away about coordinating with one another in a more efficient way and will hopefully see you again soon! Thank you for your feedback.

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OT
Charlotte
8 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

The food was amazing!!!!Zach was wonderful..,, There was a lady named Sherry, that stood beside us talking about her family and how they all purchased homes near each other for at least 30 minutes. I don’t know if she knew the couple or not, but I’m sure that it ruined their meal too.

Heirloom
Responded on December 23, 2019

We are so very happy that you enjoyed your food and had such a pleasant experience with Zach! We do apologize that your meal was interrupted and that you had to listen to a story you weren't looking to hear. We will talk with our staff about this immediately and hope that you will join us again very soon with the outlook of no interruptions in your future dining experience. We appreciate your feedback greatly as it helps us to improve!

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OT
Washington DC
4 reviews
Dined on December 21, 2019
Overall5food5service5ambience5

Sweet waitress.

Heirloom
Responded on December 27, 2019

Thank you for your kind review! We appreciate the support!

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RB
Charleston
17 reviews
Dined on December 7, 2019
Overall4food4service5ambience4

Dale was a great wait staff person. He even had the lights turned down when we pointed out that the restaurant was too bright for dinner time.

Heirloom
Responded on December 10, 2019

Dale is wonderful! Thank you for pointing out our lighting situation. We are always open to suggestions and to help accommodate our guests needs. We hope to see you again soon!

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GL
1 review
Dined on December 5, 2019
Overall3food1service5ambience3

Cornbread way too sweet, not well seasoned food. Pricey for portions which are small. Not a large variety. Waitress nice quiet.

Heirloom
Responded on December 10, 2019

Ginger, we sincerely apologize that you did not have the most outstanding dining experience with us. Our food is of local varieties and is priced accordingly to what we provide. We do apologize that your food was not seasoned well and hope that you would give us another try. We appreciate your feedback as it helps us to improve and we hope to see you again soon!

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JM
Charleston
3 reviews
Dined on December 4, 2019
Overall5food5service5ambience5

Fabulous restaurant with amazing selections. Farm to table-ish. I will be back!

Heirloom
Responded on December 10, 2019

Jill, we are so happy that you enjoyed dining with us! We love having our farm to table varieties of food to not only get the freshest of ingredients, but to support our local community! We hope to see you again very soon!

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OT
Charleston
6 reviews
Dined on November 20, 2019
Overall5food5service5ambience5

Great service and the food was exceptional!

Heirloom
Responded on November 25, 2019

Thank you for the kind words! We are so glad you enjoyed your night with us!

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OT
Western NC
1 review
Dined on November 11, 2019
Overall5food5service5ambience4

What a wonderful evening! Make sure you try the fried green tomatoes. If Dale is your waiter, he will take great care of you.

Heirloom
Responded on November 25, 2019

We are so glad you enjoyed your evening with us! We hope to see you again soon.

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A
1 review
Dined on November 5, 2019
Overall5food5service4ambience5

Delicious food and great drink selection. Have been multiple times and always enjoyed it!

Heirloom
Responded on November 25, 2019

We are so glad that you have joined us multiple times and enjoy yourself! We hope to see you again very soon!

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MR
Charleston
5 reviews
Dined on November 1, 2019
Overall4food4service4ambience3

Food was good but band was too loud. Hard to carry on a conversation

Heirloom
Responded on November 25, 2019

Mike, we appreciate your honest feedback! We will discuss with management and see what we can do about the noise level. We do hope to see you again soon!

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SQ
Orlando
38 reviews
Dined on October 25, 2019
Overall5food5service4ambience4

While traveling, we found this lovely restaurant and were thrilled that it was open till 10pm; everything else seems to close by 9! Zach was our server, and all was efficient. Food was good as was the craft beer and my wonderful bourbon old fashioned. We would highly recommend this restaurant to others.

Heirloom
Responded on November 25, 2019

Suzy, we appreciate your kind words and are thrilled that you enjoyed your night with us! We hope to see you again!

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FS
Charleston
9 reviews
Dined on October 25, 2019
Overall2food3service1ambience4

The service just wasn’t good. Never heard the specials, waiter seemed lost and confused. Didn’t listen to specifics and just ruined the experience. Farmers board was a joke. Doubtful that we would ever go back.

Heirloom
Responded on November 25, 2019

Frank, we sincerely apologize that service was not up to standards. We have given your feedback to our staff and have worked hard since your visit to improve our customer service. We do hope that you are able to join us again in the future and give us another chance. We do thank you for your honest feedback as it helps us to improve.

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g
1 review
Dined on October 5, 2019
Overall3food2service5ambience1

Service was exceptional. Odd configuration for seating for 4. Portions were seriously not worth the money. Online menu does not match up to real menu. Not many choices, either. And, why would you not put ice in the water glasses? This was our second time to try Heirloom. The first time was pretty bad, too, but we thought it might be because it was new. Apparently, that was not the case. Will not suggest this restaurant to anyone. We understand the froo-froo portions, but when your 26 dollar steak is 3 inches by 3 inches, that just does not work. If this is the direction the restaurant wants to take, you need to advertise it as such. We went on a Saturday and it was virtually empty. I have to say that we loved the server, but the hostess did not even know who owned the property. A little clueless.

Heirloom
Responded on November 25, 2019

We sincerely apologize that your dining experiences with us were not great. We have submitted our correct menu to the website and it should be published soon. We do appreciate your feedback as it helps us to improve and hope that you will give us another chance.

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FS
Charleston
10 reviews
Dined on September 24, 2019
Overall4food5service2ambience4

Great food. Service was a little crazy and all over the place but overall all okay. Drinks were amazing!

Heirloom
Responded on November 25, 2019

Thank you for your feedback! We apologize that service was not up to standards and have given your feedback to our staff to improve our customer service. We do hope that you will join us again soon.

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k
Chicago
9 reviews
Dined on September 13, 2019
Overall2food1service4ambience3

The environment, though attached to a hotel, was still pretty cool. Like the option for outdoor seating. The food was just not flavorful. It was like something from a chain like Ruby Tuesday’s . Too bad because Spartanburg needs a great local bistro.

Heirloom
Responded on November 25, 2019

We apologize that you did not enjoy your food. We do have an amazing chef who is always creating spectacular dishes and would love for you to give us another try!

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OT
Charleston
5 reviews
Dined on September 8, 2019
Overall4food5service5ambience4

Food was all great and our server was fantastic! We were there for two birthdays and they treated us very well. Taxes were especially high but they're associated with the hotel, I guess. That's not their fault though, obviously.

Heirloom
Responded on November 25, 2019

We are so glad that you enjoyed your night with us! We hope to see you again.

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LB
New York Area
4 reviews
Dined on September 2, 2019
Overall1food1service1ambience1

After driving all the way from MArin with our friend from Chile (who was handicapped), spending forever to find parking, and after our confirmation from Open Table, the restaurant was closed.