Heirloom - New Haven
Can’t wait to come back. The food and service were outstanding. Every staff member was friendly and helpful. Kudos to the Chef!!
The food was pretty good but service needs some help. Not sure i would go back.
The food was fantastic and so was the service. The apple caramel donuts are a must have!
Amazing food and service! Everything from the starters to dessert was phenomenal. Michael, our server, went beyond what was expected. I definitely recommend Heirloom and can't wait to go back.
We love Heirloom, the service is always amazing and the food is always delicious. We love coming to Heirloom for breakfast and brunch.
The food was delicious and the service was great. I would highly recommend trying Heirloom.
Nice spot in town near Yale. Only negative- would have loved to be able to choose items off of regular lunch menu (were there on Sunday for brunch).
Lovely brunch, great food, great service!
Heirloom is normally one of our favorites, but this last visit was a real disappointment. Although we appreciated time to chat without being interrupted every five minutes like some restaurants, the service was ridiculously slow for how quiet it was in the dining room, and the sea scallops were a bit overdone and the spaghetti squash was over served, dense, and seemed like it had been sitting for awhile. The dark chocolate fudge cake dessert was boring. I hope next time we go, it’s more back on it’s game!
The menu looked really good, and the space was aesthetically pleasing... but we waited well over an hour for our food. It was midday on a Sunday, so one would think they’d have staffed the kitchen expecting a brunch crowd, but we were just there on our own, with no one checking on us for an hour. Finally our server came over and apologized for the delay, but just said the kitchen was backed up. No drinks or snacks on the house while waiting, no discount on the check, just an apology after all that time. We then waited another 20 minutes for food that was okay but not extraordinary.
Convenient location, good food and nice ambience.
Fantastic food and service. I can’t wait to go back!
We were staying at the Study so found it convenient to eat at Heirloom. My salad at
Inch was delicious. My husbands Berger was over done. I ordered a glass of wine ($20) which took 25 minutes to arrive at our table. Not my idea of great service. Our waitress was not the only waitress on duty. We had dinner that same day. Our waiter was very engaged and punctual. I had the octopus appetizer - incredibly rich. Scallops for my main course were nicely prepared. Breakfast was really disappointing. Toast was burnt and cold! Not much you can do to ruin fried eggs - they were fine. I should have asked for crispy bacon. Bacon was barely cooked on one side.
I have had the Chicken Pate many times. it is creamy and excellent. It has always been served with what you would expect - thin bread triangles. This time it came with slices of crusty Italian Bread!! I complained to the waitress, and she said that was all that was available. Also, the pate had some kind of a bacon glop on top! Is there a new chef?
Excellent service by Alex K
Very bad and slow service. Took 20 minutes to get our drinks and over an hour to get our food. Once we got our food one meal was completely cold and another had a hair on the burger! We went for brunch at 11:30 and walked out after 1:30. Should not have taken that long.
This place used to be really awesome...unfortunately, our last visit the food was meh. Not bad, but not worth the price.
Had an outstanding dinner at Heirloom on Saturday night. Every course was prepared perfectly. Our waiter, Alex K was knowledgeable, friendly and very attentive. They had complimentary valet parking made it very convenient. Looking forward to returning for another great evening!
The food was very good but the service was terrible. After we sat down, our server came by to take our drink order. We told her we had 90 minutes before we had to leave for the symphony. She did not return for 20-30 minutes to take our food order. We skipped appetizers as we were running short of time. Thirdly minutes later our food arrived. After eating our main course we asked to have our waiter bring the desert menus. She eventually brought the menus and we ordered desert on the spot. However, we had to leave before the desert arrived. Maybe if people have two or three hours to dine, Heirloom would be a fine place but expect to be ignored by the waitstaff.
Food was blah for the price. Lobster was chewy. Way over cooked. Way over priced. I’m willing to pay for a good meal but i could have had this same meal for a third of the price.
The food is almost always excellent at this hotel-connected restaurant, but the service is very erratic, and it's hard to tell if it is the fault of some of the servers, or the kitchen, or some other coordinating layer. The servers are unfailingly polite, but about every third time I visit the restaurant something goes very wrong with the timing of the service. This last time, our party ordered cocktails, and since we had also decided on our food, we ordered it at the same time. Our starters arrived about 10 minutes after we ordered, then our cocktails arrived about 5 minutes later - not the way one expects a gracious and relaxing dinner to go. Our main courses arrived at least 1 hour after our starters, which we had finished 45 minutes earlier. In the meantime, we were given another complimentary starter to share, and at the end of the meal (when two of us had to leave due to the hour) we were brought a medley of complimentary desserts. We appreciated the effort to "make it up to us," but bringing additional food that diners did not order and may not want is no substitute for delivering on what is expected in the first place. These lapses may be due to the kitchen being overwhelmed by private dinners elsewhere in the hotel (the dining room has never been very full when they occur), but the restaurant needs to figure out a way to deal with whatever so often causes this problem.
Fabulous brunch - delicious food, attentive wait staff. Overall terrific location!
It's hard to believe, but the food in this very comfortable restaurant is even better than its wonderful ambience. If you're there at brunch, be sure to get the apple doughnuts AND the buttermilk biscuits. The service was nothing short of superlative: well-paced and friendly, but not overwhelming. Kudos to the chef and to our server (Marina)!
Cool funky atmosphere. Two young ladies working the dining room together Saturday night the 30th. Sorry ladies I don’t remember your names but you were both fantastic. I always acknowledge good service and you truly provided it. The food was fun, fast and fantastic. We will return next time we are in New Haven
We love going to Heirloom! The food is not the same old thing, as in many restaurants, & is delicious. It’s a good size dining room, so you’re not on top of other diners & a very comfortable space. I went this time w/ my 96 year old mother & found it easy to maneuver w/ her & her walker. There are a few steps to get into the lobby, but she holds onto the rail & I carry the walker. Also, since parking is not always easy in downtown New Haven, this is a breeze, since they have a valet. Totally recommend Heirloom!
Cool love it service took really long but food great not so full not too loud beautiful.
Cool atmosphere, lively clientele, good service, interesting drinks, knowledgeable bartenders and servers, food selection diverse and delicious. Overall great.
If I lived in New Haven, I would be a regular at Heirloom.
Waiter totally disinterested. Strip steak was like shoe leather. Medium burger came out ice cold and red in the middle. Fries tasted like they were out of a bag from Costco. Save yourself a trip and skip it.
The food, service, and setting are phenomenal. However, the chairs are terrible--too low and uncomfortable! They must be changed!
This was an Anniversary Meal, and we expected to be "Wow-ed". We were not. First, we were seated at a table that rocked, significantly. We asked to be moved, and the waiter appeared to panic. He rushed off, to consult, even though there were two other tables open right next to us. We were moved to a new table, but I observed our salads get "lost" when an assistant came out with them, didn't see us at the expected table, and disappeared, only to have the Manager bring them out a few minutes later. Two other couples sat at that rocking table during our stay.
Food was generally good, my wife was unable to eat more than a few bites of her salad, as the dressing was unfathomably spicey, and had not been noted that way in the menu. Also, she ordered 6 oysters, and was served 3, which turned out to be fine, but still...
Protein portions were good, but the advertised accompaniments were tiny - like a tablespoon of squash, and three small mushrooms.
Early on, we indicated we were in no rush, when asked if we had theater plans. Service was OK, but not very attentive throughout the meal. However, when it came time to order and receive dessert - the wait was interminable. Mine was premade with a scoop of icecream on top, and my wife's was 3 fried donut balls. Nothing elaborate that would justify the wait.
Overall, not sure this was worth the cost. We don't mind an expensive meal for a special occasion, but we would like it to actually be special.
Food and service was amazing. If you go for brunch try the Bloody Mary. It’s awesome.
We had an outstanding meal, with outstanding service. I had the ricotta dumplings and chicken, my friend ordered the scallops. Both were superb. While I wasn't crazy about the octopus appetizer (expected something lighter) it was good. The bread, the drinks, the atmosphere, oh ... the DESSERTS were marvelous!
Our reservation was very early, and stayed a long time - old friends catching up - and were never rushed. We spent some time telling the manager before we left what a wonderful meal we had, and thanking her!
We had a show to see and the server was so quick we had time to relax over a second drink. The food was excellent too!
Delicious brunch!! The donuts were amazing as were the French toast and frittata. Highly recommend.
The food was fantastic and clearly prepared with care. Will, without hesitation, recommend Heirloom to friends and family.
Known this place consistently since it opened (within The Study, hotel). Excellent menu, - always something for anyone of local greens, vegetables, sweets, fish/meats and cheeses. Often a spark of brilliance in the offerings but always highest quality. Service A+ and any time of day, this place works for large or small appetites. Fine bar set-up; the only objection is the tiny type font on the enormous wine list.
Great food and service. My cousin loved the seed packages.
Bananas foster french toast was to die for! Fiance got the quinoa bowl and that was also amazing!
The butterscotch pudding is OFF. THE. HOOK!!!