Heirloom

Heirloom reviews from people who’ve dined at this restaurant. Based on recent rating.

1. JT

   JessicaT

   Las Vegas3 reviews

   5.0

   Dined on September 10, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service and delicious food. There was some confusion about our reservation but management was very accommodating and everything turned out perfect! The view of Nashville is gorgeous!
   

   HeirloomResponded on September 14, 2023

   Hello JessicaT, Thank you so much for taking the time to share your experience regarding our Sunday Tea Service. It was a pleasure and an honor to serve you and your family. We were pleased to hear everyone enjoyed themselves for the special occasion and certainly hope to have the opportunity to serve you again. We hope this finds you well and that you are having a great day!
   

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2. OT

   OpenTable Diner

   St. Louis2 reviews

   5.0

   Dined on September 3, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and tea was amazing. It was a little loud right next to the pool but we could still hear each other. the view was great. It was also a little hard to find at first. Ask for clarification at the front desk. The staff we very nice and friendly though and very helpful. Such a cute and fun way to spend my birthday.
   

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   HeirloomResponded on October 6, 2023

   Hello Anonymous, Thank you kindly for taking the time to review our Sunday Tea service. We were pleased to have had the opportunity to serve you and your guests. We also appreciate the insightful feedback provided regarding the noise from the pool and are discussing ways to mitigate for the future. We certainly hope you will join us again when the opportunity arises.
   

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3. B

   Bill

   Nashville1 review

   4.0

   Dined on August 19, 2023

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The ambience was wonderful - great view, excellent drinks and surprisingly good food. The drawbacks were mostly logistical - we were not staying at the hotel and you need a key card to get to the Penthouse floor (where the rooftop bar & restaurant is) and to get into the rooftop area. Also, it cost $25 (the full day rate) to park there for an hour and a half. They need to come up with a fairer partial day rate. But I would absolutely recommend this place for what we went for - a fun and quieter rooftop experience with great drinks and food.
   

   HeirloomResponded on August 25, 2023

   Hello Bill, Thank you for taking the time to share your thoughts on Heirloom. While we are thrilled you found some positive experiences during your time with us, we certainly have opportunity to ensure our guests feel they are getting the best experience possible. We will be looking into adjusting valet parking for our non-hotel guests that wish to join us for the future. Once we have something established we will be sure to post on our OpenTable page. We hope this message finds you well!
   

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4. OT

   OpenTable Diner

   Austin1 review

   1.0

   Dined on August 16, 2023

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   It was not clear where to go when you entered the hotel. Asked front desk and they told us pool level. Got up there and the door to the outside was locked so had to go back down to the front desk and ask for a key. There was no food available. Cocktails were just ok. Looks neat but it left a lot to be desired.
   

   HeirloomResponded on August 25, 2023

   Hello Anonymous, Thank you for sharing your experience regarding Heirloom. Please allow us to apologize for the shortcomings you experienced during your visit. I assure you we will be working ardently to address the issues you have shared and appreciate the valuable insights to help us improve. Please feel free to reach out to our Director of F&B if ever we can be of further assistance.
   

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5. AK

   AlexK

   Nashville5 reviews

   5.0

   Dined on July 30, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The tea service was fantastic! The food was delicious and the hostess did a great job of explaining the menu. Plus, the view from the rooftop made afternoon high tea even better!
   

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   HeirloomResponded on August 2, 2023

   Hello AlexC, Thank you kindly for taking the time to share your experience regarding our Sunday Tea service. We have shared with Carol and the team and can say with certainty they are thrilled to know you and your guest had such a memorable time. We certainly hope to have the ability to serve you again!
   

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