A creative “Farmer to Fork” concept emphasizing locally sourced where possible ingredients focusing on fresh, organic, non-GMO products allowing our guests to understand where their food comes from as well as how it was grown or raised. The restaurant concept will allow for a casual look and feel yet providing refined food presentations that will seasonally change combining our culinary team skills blending both traditional native Texas with classic European styles to differentiate our offering from the norm.
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My reservation was not honored and the food and beverage manager wanted me to change the reservation time and prepay for our entire party. I have left several messages for the General Manager of the hotel and the Operations Manager and neither of them have returned my messages. I would not recommend this hotel or restaurant to anyone.
I CANNOT BELIEVE YOU HAVE THIS AS AN OPTION! There was literally NO ONE in the restaurant! It was completely empty!!! I went to the front desk and they were like oh well, people ARE working...I said I’m not sitting in a completely empty restaurant as the only customer. NO signage, we walked around for 20 minutes looking for a restaurant that said the name. STUPID STUPID STUPID situation! Take them OFF your site.
Although Open Table was informed they were closed for a private party, the manager still seated us and waited on us his self. He was very nice, service was fantastic and food was astronomical!
Everything was Fantastic at this restaurant! Bartender, Appetizers, Service, Atmosphere and The Food A+
The menu is uneventful. Instead of serving a basket of bread they come by and dole it out one little piece at a time. We had to ask for the second piece.
Nothing bad per se, it's just an uneventful food experience.
Very disappointed in our thanksgiving experience at the Hilton. The Heirloom Kitchen was not even open, despite reservations being taken on Open Table. We were seated by the Hilton in their Thanksgiving Buffet in their banquet rooms, however my family was placed in the back where the sun was shining directly in faces and our table linens were dirty. The food was sub par and the buffet choices were limited. The overall experience was marred by the poor service, the smoking of the staff out on the balcony, and the inflated cost of the dinner.
Hello Anonymous, Please accept our sincere apologies for this highly unusual lapse in service. Our brunch guests have every right to expect that the buffet be fully stocked, top notice service, and a comfortable seating location. We are really disappointed to hear that this was not the case during your visit. Your comments have been shared with our entire culinary team and help us to make sure that this situation does not happen again.
Risotto with clams is the best thing I’ve ever had
Great view from the bar area. The food was good except skip the risotto unless you like it crunchy.
Great dining experience
The beef tenderloin was cooked to perfection. The whole meal was delicious and perfectly seasoned. There weren’t many people there. It’s a hidden gem! We will be back again!
We really didn’t expect much; so, when we tasted the food, we were blown away. We both got the tenderloin with the potatoes and brussel sprouts. It was all UH- mazing. I wish the ambience was better...more separated from the hotel guests just passing by, softer lighting, and music. The servers need more training, but with such few guests, it is a great training ground for newby servers. Our server, when it was time to order, just walked up and stared at us. We initiated the ordering process. Ha ha. Oh. And I can’t forget about the bread with strawberry butter. Love. Love. Love. With better ambience and better servers, this place could easily be a 5-star restaurant.
I have enjoyed the buffet breakfast countless times, and each visit to Heirloom as been great.
Attentive service, interesting farm-to-table menu. Very pleasant experience.
Absolutely perfect! Servers were courteous and professional and helped with our wine selection. Snapper and salmon dishes were cooked to perfection. Hats off to everyone!
The arugala salad was very good. However the pop overs were burnt, the salmon wasn't fresh and came with a side of micro greens - which was overloaded with parsley. Not what you would expect for the price
A limited menu but very well produced, the food is tastier than average and probably better for you than 90% of the other restaurants in town. They are usually practically empty when we dine, so noise is low and service is excellent. The quality of fish and meats is quite nice and the sides are usually very good (the blue grits were a trifle chewy). Somewhat expensive but you leave feeling you have gotten your money's worth.
Nice restaurant inside the hotel, but the food was mediocre.
Amazing! Went there on a last minute decision for Valentines day! Wife was impressed and I was amazed!
A great place to eat for any occasion. We love the hotel, the boat cruise leaves from their dock and then relax in the dinning room. The staff was friendly and really made our anniversary great! The pasta ballerina was awesome. Then the chocolate brownie with caramel is too die for. We recommend this restaurant and will do this whole thing again. Only complaint, wish the lighting would have been a little darker for the evening atmosphere. A must try if you stay there . Thank you Hilton and staff for a great time
Heirloom Kitchen is a very interesting restaurant within Rockwall. Located within the Hilton Hotel, they offer a small and great selection of foods for the hungry palette. Don't pass up this place and consider it a must-try for a great date night!
Went a few years ago for thanksgiving buffet and thoroughly enjoyed everything about it. Found ourselves alone for thanksgiving this year and thought we'd do it again. Compared to the previous experience I have to say it was a big let down. Certainly not the high end experience we had remembered. Should have took my $$$ to dallas for a classier experience. (also upon returning home I received a nasty gram from OpenTable saying I had missed my reservation which has since been cleared up)
The service was horrendous. We were a table of four with about 4-5 other tables in the restaurant (ie, not busy at all). It took us well over 1hr to get our food. The excuse was they got busy??? Had to ask two times for butter, waiting 5 minutes between each ask, water glasses were empty for at least 7 minutes each time they were needing to be filled. Food quality and taste was just OK. Requested steak medium, came out rare. Was told dark red bloody was medium- since when?
The service was terrible. Very inattentive and SLOOOOOW. We took friends their and were embarrassed. We will not be back and will not recommend to anyone.
Mistra's was closed due to refurbishing the restaurant. It will open in one week. This was for our 21st Anniversary. You need to make sure the restaurant is at least open before you take reservations.
They did take care of us at the bar but the ambiance there was bar ambiance, no privacy. Food and Beverage Manager apologized and picked up our tab for a bottle of wine and dinner which was served in the bar. Loved the attention and graciousness of the bar employees. My seafood pasta was excellent but my husband's steak was full of gristle and tough as nails. We had some outstanding fried calamari with caper berries and hot cherry peppers. It was excellent. We had a homemade brownie sundae for desert but the brownie was cold and hard, ice cream didn't melt on it.
We have had breakfast at Mistras before and it was excellent.
Good food. Nice and thoughtful chef. However, I think the waiters and waitresses should be more well trained. My wife felt uncomfortable because they made a lot of mistakes and put much pressure to order.
We were in Dallas for Thanksgiving and had no idea where to go for brunch - Open Table came through for us again! The brunch ended up being an hour away from where we were staying but it was worth the drive. They were a bit unorganized an it took a while to be seated . The food was delicious, quite a variety to choose from, the only thing I found lacking was dessert choices , they were a bit off. The view of the lake was beautiful!
Our family of 8 had Thanksgiving brunch. The food was outstanding, service superb, and the view was delightful. We will be back. Great job.
Thanksgiving 2016.. we brought our family of 10 to the Thanksgiving brunch @ 11:30. The early reservation worked out great because we were back home by 1:30 to watch football. :-) The staff was abundant, the food was superb and the service was perfect. I hope the Hilton continues this tradition in 2017. We will be back!
It was for our 17th wedding anniversary . Food was just ok. There were gnats everywhere! When the waitress saw us profusely swatting them away, she laughed and said, "Yeah sorry. It's cuz we'rwe're right by the lake." With a severe gnat problem like that, they need to address it somehow, because it was impossible to enjoy our meal. We were given bread with butter, but waitress failed to give us a knife, even after seeing us struggling to butter our bread with a fork. Service people fir the kitchen were bringing stuff into the back, but instead of going around our table so as not to disturb our dinner, they walked right next to us. Really ruined our romantic dinner. Overall, really hated it and wished we ate outside of the hotel.
We celebrated our anniversary at Mistra this weekend and had a wonderful time. We made reservations for an early dinner so we could ride on the Seawolf cruise at 7:00. The staff went above and beyond to make sure that we were welcomed and greeted (even by the chef). They brought us a free champagne toast which was a very thoughtful tough. The bread, wine and salmon were DELICIOUS but the sea bass was super lemony. My fiance puckered a number of times, but the team made up for it with in the end. They packed us a creme brulee that was to die for to-go so we could eat it on the boat. We really enjoyed our experience at Mistra, and I would definitely recommend it to others.
The staff was very friendly, reason why I would recommend and go back. The food choices were limited and overpriced. I wish they either give more options to include international cuisine and lower the price of their breakfast buffett.
Service was excellent, food was spectacular, and there was constantly fresh food being added to the buffet. The wait staff was willing to bring our table anything we needed, even though it was a buffet. Thank you Mistra, for making this Mother's Day such a special event! We will definitely be coming back soon for your Thanksgiving and Easter brunches!
Booked Mistra's for my wife and I on Mother's Day. Although the rating showed 4.5 stars, the first several reviews I read were not good and had me a bit worried. I could not have been more pleased with the choice. They had an excellent variety of food options to choose from and was very good. The service was courteous and attentive, without being overbearing. We were seated on a patio, which they had to close the sides down due to the weather, but had a spectacular view. Thanks Mistra - Hilton for helping me make my wife's day special.
Everything was great. Staff was awesome.
Staff made birthday girl feel very espcial.....food was delish just a little pricey.loved atmosphere,food and staff.
We came to the holiday buffet (again), and were not disappointed. Best buffet in the Dallas area, and worth the drive for a holiday celebration.
Service was very good and attentive. Food was delicious; great variety. was kind of expensive but there were many choices. Worth it overall.
Our servers were amazing and friendly! They even helped us setup party favors
The meal was the Valentines Day Special. My date and I had the meal special and 1 glass of wine each. Total cost was $185 and the meal was not memorable. The appetizer was a salmon pate that was just OK (we did not finish it), the next course was shrimp (1) and a lobster bisque (very small but tasty), followed by the main course - monk fish over potatoes (bland and not very good). We then ordered a single creme brulee that was good. All in all, the meal was OK but not near worth the money. Daddy Jack's in the Lakewood area is MUCH better.
Desserts were not good. Price too high.