Heirloom - Graduate Hotel Charlottesville
A modern view of time-honored traditions.
*Music will not be featured on the following Sundays: 11/26/17, 12/23/17, 12/30/17, 1/7/17
We sat outside and the was greeted with a panoramic view of downtown Charlottesville. While the menu was limited we still found entries that we all liked. We ordered the cheese board and wings for appetizers. For dinner we ordered spicy chicken sandwiches and the special Tri-Tip steak. With the exception of the steak the appetizers and sandwiches were excellent. I would rate the steak special as good because it seemed more like stewed meat than grilled. There was an issue with service at the start because our waiter was inexperienced and the place crowded. We mentioned the issue to the Executive Chef Jason and he assigned a waitress (name started with Pat) who was attentive, efficient and did a great job. For our trouble, Jason showed that he valued our patronage and actually comped our meal and provided dessert (New York Cheesecake and Death By Chocolate Cake) that was over the top. If it wasn't for the issues I have outlined I would have rated our experience 5 stars. We will definitely go back since this restaurant showed they truly care about their customer's experience.
It was a great place to see the city. The menu was not the same as online so we only had an appetizer and a few drinks then went and got dinner elsewhere. I’d recommend calling for their menu before going.
The weather must have affected the restaurant significantly as we were seated in a banquet hall/ballroom in the hotel instead of the actual restaurant as we expected. The six person tables were lined up as if it was a cafeteria or high school dining hall. I wasn't sure how they would handle the rain, but I guess that was their solution. It seems that our server was filling in for someone else as she did not know much about the food, had on someone else's name tag and pretty much ignored us after taking our orders.
I don't know what ascribe the problems with the food to, except it may have been prepared by hotel staff rather than the restaurant. The prime rib was cold. The burger was extremely small and difficult to locate in the bun. The risotto was very salty, possibly because of the very small amount of crab and large amount of ham. This was not what I expected at all. I had read very positive reviews and had been told by friends that the food was really special. Unfortunately, this was not our experience at all.
Obviously overbooked the night we were there. Ended up at (essentially) card tables in a ballroom while the “prime” restaurant space was vacant with “reserved” cards on the tables. Will NEVER go there again
We went for a mother's day brunch buffet. The service was absolutely wonderful! Everyone who worked there went above and beyond to help my family. But the food was not anything special. The eggs did not taste fresh and the vegetables were not flavorful.
Great spot with a wonderful view. Just had drinks and appetizers. All the apps were great and drinks were good.
They revised the menu and not in a good way -- very limited selection! So we left !
Really nice restaurant. Good food and excellent service complemented by a wonderful view of Charlottesville and surrounding mountains.
The menu is very limited, appetizers were good, cocktails good- did not eat dinner
They just changed their menu to pub food. Heirloom was the only reason why we ever went to the corner to eat and we used to LOVE this place. Now the entrees are a burger, a black bean burger, and a fried chicken sandwich. Brussels sprouts, two drinks, a burger, and a salad cost $70, not including tip. No longer a good value for what you get. The dessert menu is now only a cookie. And don’t order the arugula salad. It’s arugula, tons of basalmic dressing, and three tiny pieces of Parmesan. The view is nice, drinks average, and the Brussels sprouts are good. Otherwise it’s not worth it. Now it’s just like any other non-descript college bar.
We visited for the first time for January's Restaurant Week, and were very pleasantly surprised! The food was wonderful -- the steak was cooked just right, and the "Brown Butter Sundae" dessert was to die for! It's a great location, and the free valet parking is an excellent perk. We loved the view and felt like we were on a vacation in our own town. We'll be back soon!
First time for this lovely rooftop restaurant, the Heirloom. Loved the view and the menu
for Restaurant Week was delightful. Service friendly and prompt.
Four of us went for Restaurant Week and it was great. The appetizers were especially good, including the soup, oyster bao, and even the carrot salad (the description didn't do it justice). Entrees: the steak was perfectly cooked; the trout was tasty but a bit over sauced. Brown butter sundae was amazing! Our server, Patra, was friendly, professional and attentive.
We went for restaurant week, drawn by an interesting menu and weren't disappointed. Validated parking at the hotel is a huge draw!!
Terrific setting, very good ambiance, and delicious food. What's not to love?
We were very pleased with our experience at Heirloom on Thanksgiving - the service was attentive and warm and the ambience was lovely. The food was excellent - the only critique I would offer is that the desserts were just so-so. Otherwise, we had a great time.
It was convenient as we were staying at the Graduate Hotel but that is as far as it went
We recognize that Sunday was the first brunch of the Heirloom season, but the service, although pleasant, was quite slow. We changed tables 3 times, in spite of there being several empty indoor options that would have met what we asked for in our intial reservation. Food was good, though not as hot as it should have been. View is amazing, but that is not enough given all the great brunch options that Charlottesville has to offer.
I have enjoyed every dinning experience at Heirloom. Although the staff were a bit overwhelmed by UVA's Homecoming weekend crowd, resulting in unusually slow service, I enjoyed a great meal with family and friends.
The view was nice. However, the service was so poor that it ruined the entire dinner. We could not wait to leave. We felt like we were annoying the staff by eating there. I had to go and get a bottle of water and bring it back to the table. My son lives one block away, but I would never take him there again.
Great atmosphere. Trout was very good. Nice wine. Will go bacj
We had a reservation for 6 at 9:15pm on a Friday. Service was friendly but very slow despite the restaurant not being very busy as UVA was on break. We were at our table for approximately an hour before our meals were brought to the table. Everything was very tasty and the roof top ambiance was great. Willing to give it a another try next time we are in charlotte.
Very limited menu but what was on offer was very good. Lovely outdoor rooftop resturant with great views of Charlottesville. Just very surprised by the lack of options on the menu. Great Service
Took over 45 minutes for our dinner order to be served and it was hamburger! Salad was soaked with dressing, lettuce was wilted. View outside was outstanding, which could have been the problem. Too much emphasis on being trendy, no emphasis on the fundamentals of good food and service. Would not go back.
Great late night dining and roof patio fun. Love the food and atmosphere.
Friendly service, a little slow but to be fair, it was a busy Saturday night. The atmosphere is great with terrace seating and a view of the city.
My only issue was the lack of vegetarian options. I attempted to eat at Heirloom a couple of weeks prior but they were full. Checked out the menu at that time, liked the vegetarian options and decided to return two weeks later when I returned to Charlottesville. Unfortunately, the menu was changed since I looked at it and the new menu had very little to offer vegetarians. I ended up with french fries and cauliflower. Please add at least one vegetarian entree.
We needed to move our reservation to a little later- no problem! Upon entering restaurant, hostess greeted us by name and was super friendly! Food exceeded all of our expectations, with terrific cocktails. Service was friendly. We will be returning real soon. Try the Trout- it was fantastic!
My boyfriend and I were in town staying at the graduate and decided to have dinner at Heirloom (we have eaten here a few times already)
We ordered a bottle of wine and the crispy cauliflower appetizer, and truffle fries. The cauli app was so disappointing that we left and had dinner down the street. The "crispy" cauliflower actually was more of a raw texture with absolutely no flavor. There was a meyer lemon jam but we were struggling to compute where we could find it on the plate. So bad. It was like eating raw cauli off a veggie tray at a wedding.
The truffle fries were good but served in a cheesy looking cone with literally a quarter size amount of ketchup for both of us to share. We asked if there were more dipping sauce choices and the waiter said ranch or mustard....so we asked for some ranch. That turned out to be some sort of gelatinous mixture that we couldn't eat.
I hate doing bad reviews...of such a lovely place...but this really needs work.
had a great time- everyone friendly- atmosphere eclectic - felt like I was on vacation in my own town!
A hidden gem on the room of the quirky, fun Graduate hotel. Book a table about 45 minutes before sunset for beautiful light if you're eating on the patio. Sun sets on the other side of the building so no glare.
Nice selection of food and drink including tasty cider on draft. Excellent waitstaff. Very loud indoors, much quieter outdoors where it was also possible to have a conversation and a regular table as opposed to a high top table.
The view was spectacular and the pork rinds were great. Otherwise, the cocktails were too sweet and the salads and main courses were average with bland seasoning. The worse was the banana pudding for dessert that was straight out of the jello box. Ugh. Artificial flavoring and coloring. If this hotel restaurant wants to compete in Charlottesville and live up to its name of heirloom they need to up their ingredients, preparation and service.
Restaurant week -Flavor of food was good; wasn't much substance on the beet/pear salad or the veggie flatbread. Friend liked her brick chicken and husband liked his steak skewers, just remember to ask for how you want them cooked. Desserts, banana pudding and peach upside cake, were both good portion size and great taste. Service was friendly and attentive. View from rooftop was wonderful.
Waitress was not knowable about the meals, describing the one as having some kind of sauce, had to ask several times for more water and we had to ask for tableware when the food arrived.
The main course was well prepared and presented. However, the corn on the cob was so over cooked on the grill it was black in places and had no moisture to the kernels.
The peach upside down cake was very heavy and dry and no one ate any of it other than the few peaches on the top.