Haugen Restaurant

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1. A

   Adessa

   London

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   overall5food5service5ambience5

   Absolutely wonderful expierence at Haugen yesterday. The host was so attentive, unfortunately didn't get his name. Our server Ashwin was so great, super upbeat and service with a smile! The roasts were out of this world. 10/10 all round can't wait to come back.
   

   Haugen RestaurantResponded todayHi Adessa, Thank you so much for your amazing feedback. I will be sure to pass on your comments to Ashwin and Nuno. We all look forward to welcoming you back again very soon! Kind regards, Andy
   

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2. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on May 28, 2023

   overall5food5service5ambience5

   Excellent food and drinks with Impeccable service!!
   

   Haugen RestaurantResponded 3 days agoThank you so much for this very kind feedback! We look forward to welcoming you back very soon! Kind regards, Andy
   

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3. IZ

   IonZ

   1 review

   5.0

   1 review

   Dined on May 27, 2023

   overall5food5service5ambience5

   Had a lovely time here!! Definitely recommend this restaurant to many more, food was delicious including the starters, main and dessert. The staff was also lovely and assisted us in a great manner. Thanks specifically to Saimah the waitress there!!!
   

   Haugen RestaurantResponded 3 days agoThank you so much for this very kind feedback! I will be sure to pass on your kind words to Saimah. We look forward to welcoming you back very soon! Kind regards, Andy
   

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4. PS

   PhillipaS

   Norfolk

   6 reviews

   5.0

   6 reviews

   Dined on May 27, 2023

   overall5food5service5ambience5

   Excellent as ever one of my favourites and always a pleasure to go there
   

   Haugen RestaurantResponded 3 days agoThank you so much for this very kind feedback! We look forward to welcoming you back very soon! Kind regards, Andy
   

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5. MS

   MalcolmS

   South Wales

   2 reviews

   4.0

   2 reviews

   Dined on May 27, 2023

   overall4food4service5ambience5

   Great food. It felt like being in an Austrian ski lodge. Staff very friendly & attentive. Some of the prices are quite high
   

   Haugen RestaurantResponded 3 days agoHi Malcolm, Thank you so much for this very kind feedback! We look forward to welcoming you back very soon! Kind regards, Andy
   

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6. OT

   OpenTable Diner

   London

   1 review

   3.0

   1 review

   Dined on May 26, 2023

   overall3food5service5ambience5

   A wonderful experience, super delicious food, but they had sold out of rosti.
   

   Haugen RestaurantResponded 3 days agoThank you so much for this kind feedback! I apologise for the lack of Rosti but I can assure you this was a one off. We look forward to welcoming you back very soon! Kind regards, Andy
   

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7. LH

   LefterH

   London

   2 reviews

   5.0

   2 reviews

   Dined on May 25, 2023

   overall5food5service5ambience5

   Outstanding food and excellent service, special mention to Harris he gave us great recommendations and made our lunch more memorable.
   

   Haugen RestaurantResponded on May 27, 2023Thank you for you very kind feedback. We look forward to welcoming you back again very soon! Kind regards, Andy
   

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8. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on May 24, 2023

   overall5food5service5ambience5

   Their service is so good! Will definitely come again.
   

   Haugen RestaurantResponded on May 27, 2023Thank you for you very kind feedback. We look forward to welcoming you back again very soon! Kind regards, Andy
   

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9. PS

   PaulS

   1 review

   4.0

   1 review

   Dined on May 22, 2023

   overall4food5service5ambience3

   Very pleasant restaurant for a pre-Abba Voyage meal (15 min walk). Prompt and attentive service. Good range of food and drink which was very good and tasty. We are from out of town so felt in was a bit pricey (approx £50 per head including service charge) to what we are used to for a similar meal but I guess that's London for you. Would certainly recommend if you are in the Stratford area
   

   Haugen RestaurantResponded on May 27, 2023Thank you for you very kind feedback. We look forward to welcoming you back again very soon! Kind regards, Andy
   

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10. R

    Rlouisa

    Dorset

    2 reviews

    2.0

    2 reviews

    Dined on May 21, 2023

    overall2food1service1ambience5

    Food was cold when arrived, it was busy but they were bringing out the food too late. Could see it plated up and left before server bought out
    

    Haugen RestaurantResponded on May 27, 2023Dear Louisa, Thank you for your feedback. I am very sorry that the food and service were not up to our usual high standards on your last visit. I do hope that you will contact me directly so that we can discuss this further. Kind regards, Andy
    

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11. JM

    JulieM

    Essex

    2 reviews

    2.0

    2 reviews

    Dined on May 21, 2023

    overall2food1service5ambience5

    Food was cold. ! Had roast dinner yet ran out of roast potatoes ?? Forgot our pigs I blankets but didn’t charge us. We have been here before but don’t think they are set up for roasts yet
    

    Haugen RestaurantResponded on May 27, 2023Hi Julie, My sincere apologies for the issues on your last visit. The roasts proved exceptionally popular on the day and sadly we did briefly run out of roast potatoes. I do hope that you will come back and visit us again soon. Kind regards, Andy
    

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12. LM

    LanceM

    Norfolk

    1 review

    5.0

    1 review

    Dined on May 21, 2023

    overall5food5service4ambience4

    Very happy with everything. It was very quiet which is unusual
    

    Haugen RestaurantResponded on May 27, 2023Thank you for you very kind feedback. We look forward to welcoming you back again very soon! Kind regards, Andy
    

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13. s

    shaunm

    1 review

    3.0

    1 review

    Dined on May 19, 2023

    overall3food2service5ambience5

    Fabulous service, from the wonderful greeting to the lovely servers - absolutely perfect, everybody was so friendly, positively beaming at our family, diversity and inclusivity in full swing, attentive, as good as it gets. Alas the food was a little disappointing. Salt and pepper squid starters were ungenerous, and the new potatoes with raclette were very much short on raclette (and given the £8 price tag, new potatoes also). The burger looked a little too crispy and cosmetically uninspiring. Moules Marinere we’re good though and good value, and the kids menu was terrific value. I’d like to go again though and try the fondue which I think might be where this restaurant really excels. Ordering non-Swiss food in a Swiss food restaurant was in hindsight a silly mistake.
    

    Haugen RestaurantResponded on May 27, 2023Hi Shaun, Thank you for your very constructive feedback. I'm glad you enjoyed the service and atmosphere. Hopefully you will be back soon to try some alternative dishes. Kind regards, Andy
    

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14. BR

    BREOMO

    1 review

    5.0

    1 review

    Dined on May 19, 2023

    overall5food4service5ambience5

    honestly one of the cosiest and beautiful restaurants i’ve been too ! the ambience , the food , the staff were absolutely amazing ! the service was quick as well !
    

    Haugen RestaurantResponded on May 20, 2023Thank you so much for this very kind feedback! We look forward to welcoming you back very soon!! Kind regards, Andy
    

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15. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on May 17, 2023

    overall5food5service5ambience5

    Wonderfully authentic alpine food in a very special atmosphere. This was my fifth visit, with many more hopefully to come.
    

    Haugen RestaurantResponded on May 20, 2023Dear Matthieu, Thank you for this very kind feedback and we look forward to welcome you back very soon for visit number 6! Kind regards, Andy
    

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16. N

    Neil

    1 review

    4.0

    1 review

    Dined on May 17, 2023

    overall4food5service4ambience4

    Great food and strong cocktails! Staff were very welcoming and friendly.
    

    Haugen RestaurantResponded on May 20, 2023Hi Neil, Thank you for your kind feedback. We look forward to welcoming you back very soon for a cocktail or 3. Kind regards, Andy
    

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17. JS

    JamesS

    Hertfordshire

    3 reviews

    3.0

    3 reviews

    Dined on May 14, 2023

    overall3food2service5ambience4

    Friendly staff and good service overall however the ‘jus’ served with our roasts was more like a honey glaze suited to gammon and did not go well with beef. Too sickly sweet and too much.
    

    Haugen RestaurantResponded on May 16, 2023Hi James, Thank you for your feedback. We hope to welcome you back soon. Kind regards, Andy
    

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18. AB

    AlisonB

    1 review

    5.0

    1 review

    Dined on May 13, 2023

    overall5food5service5ambience5

    Booked a Saturday night visiting with friends for the ABBA Voyage. Lovely atmosphere but quieter than usual due to train strike!! Great menu choices & reasonable prices
    

    Haugen RestaurantResponded on May 20, 2023Hi Alison, Thank you so much for your kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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19. K

    Kenzo

    Hertfordshire

    5 reviews

    5.0

    5 reviews

    Dined on May 12, 2023

    overall5food4service5ambience5

    Waitress was delightful and general service excellent. Food good cheesy new pits a little tasteless. Would go again
    

    Haugen RestaurantResponded on May 15, 2023Hi Kenzo, Thank you for this very kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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20. BD

    BobD

    1 review

    5.0

    1 review

    Dined on May 11, 2023

    overall5food4service5ambience5

    Booked a table for 2 ahead of the football match at the stadium. Arrived early and was able to take a drink at the rooftop bar. Very busy as you’d imagine on a match day. Some staff quite friendly some just efficient. Went down for our food. No issues and was shown to a table on time. It started raining and we were getting wet so moved ourselves to a dry table. Staff were okay about this. Good a drink arrived fairly promptly. Expensive for what it was but extremely good quality. Overall good value for money all things considered.
    

    Haugen RestaurantResponded on May 13, 2023Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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21. WM

    WilliamMcD

    London

    2 reviews

    5.0

    2 reviews

    Dined on May 11, 2023

    overall5food5service5ambience5

    What delicious food, marvellous ambience and simply superb service from Akash & all the team tonight at Haugen. We really enjoyed our food & drinks. It was an exceptionally busy evening, when we mentioned the food was coming a bit slow, and we were on a very tight schedule Akash had it sorted out within 10 minutes. Couldn't recommend Haugen more, which is why this was my second visit in the past two weeks! Well done one and all, I wish you every continued success! William, Stuart and Iain.
    

    Haugen RestaurantResponded on May 13, 2023Hi William, Thank you so much for this kind feedback. I will be sure to pass on your kind words to Akash. We look forward to welcoming you back very soon! Kind regards, Andy
    

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22. JO

    JOHNP

    Dublin

    4 reviews

    3.0

    4 reviews

    Dined on May 11, 2023

    overall3food4service3ambience3

    Match night and therefore a lot of diners on a time limit. we arrived for 6.15 pm table wouldnt be ready for 10 mins apparently but we were offered the chance to sit outside where there were actually half a dozen spare. One rather harassed guy outside trying to cover everything. We finally got him at 630 and just ordered straight away drinks and food. One drink turned up wrong ( corrected with a free drink about 15 mins later ) Food didnt arrive until 7 so quick eat and get the bill half way through to save time and left at 720. All a bit frenetic and obviosuly the staff were under pressure. Let me say all were unerringly polite ( except the lady on reception when we arrived) and so its hard to get too annoyed indeed one almost felt sorry for them. Have eaten here over a dozen times< the last only 4 days before at 430 pm when rather strangely the sunday roast was not on offer, a bit disappointing.
    

    Haugen RestaurantResponded on May 13, 2023Hi John, Thank you for your constructive feedback. I would very much like to discuss this further with you and hope that you will contact me directly. Kind regards, Andy
    

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23. DH

    DawnH

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on May 11, 2023

    overall4food5service3ambience4

    Food was delicious. Service was slow but there was a game at the stadium so it was very very busy.
    

    Haugen RestaurantResponded on May 13, 2023Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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24. p

    petert

    London

    2 reviews

    2.0

    2 reviews

    Dined on May 11, 2023

    overall2food2service2ambience1

    Feels like they are now crowding too many tables in the restaurant and as it was busy service was a little slow. Also waiting staff forgot some of our order.
    

    Haugen RestaurantResponded on May 17, 2023Hi Peter, Thank you for your feedback. I am sorry that you feel the restaurant is a little crowded now. I hope that you will come back and see us again soon. Kind regards, Andy
    

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25. RM

    RayM

    London

    3 reviews

    5.0

    3 reviews

    Dined on May 11, 2023

    overall5food5service5ambience5

    We had a really nice time at Haugen. They squeezed in a last minute addition to our party on what was a busy football match night. The staff serving us were excellent, and the food was very good. Also a word of thanks to Andy the manager who helped make it a good evening for us all. Thanks to all.
    

    Haugen RestaurantResponded on May 13, 2023Hi Ray, Thank you so much for this kind feedback. It was great to meet you and I look forward to welcoming you back again very soon. Kind regards, Andy
    

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26. ST

    STICKS

    London

    7 reviews

    5.0

    7 reviews

    Dined on May 11, 2023

    overall5food5service5ambience4

    Slight hiccup when we arrived as we were kept waiting despite our booking with very little communication as to what the issue was. However after that the whole experience was exceptional. Service was prompt, considerate (one member of our party has a gluten intolerance) and attentive, and the food was excellent
    

    Haugen RestaurantResponded on May 13, 2023Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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27. R

    Rovi

    London

    2 reviews

    1.0

    2 reviews

    Dined on May 9, 2023

    overall1food2service1ambience1

    the food was basic, the service was non existent, drinks were good but took longer than normal to arrive to the table.
    

    Haugen RestaurantResponded on May 13, 2023Hi Rovi, Thank you for your feedback and I am very sorry to hear that your experience did not meet the standards we expect from the team. Perhaps you could message me directly so that we can discuss further? Kind regards, Andy
    

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28. VA

    ViolettaAleksandrowicz

    London

    3 reviews

    3.0

    3 reviews

    Dined on May 8, 2023

    overall3food5service1ambience4

    When we ordered a bottle of wine after 15 minutes we found out that it was not available. We chose a different bottle. When the waitress came she didn't present the bottle so we didn't even know if it was the bottle we ordered. The waitress didn't let us taste the wine she filled the glasses right away. We also had to pour the wine ourselves throughout the service. When we started ordering starters it turned out that burrata was not available today. When we started ordering main courses it turned out that veal schnitzel was not available as well which is the most popular dish here I think, and no one informed us about not available items before we started to look at the menu. We also ordered 3 desserts and only got 2. Mistake again. It would be nice to know in advance which items are not available to avoid disappointment.
    

    Haugen RestaurantResponded on May 13, 2023Hi Violetta, Thank you for your feedback. I am glad that you enjoyed the food and can only apologise for the issues with service. Perhaps you could message me directly to discuss this further? Kind regards, Andy
    

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29. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on May 8, 2023

    overall5food5service5ambience5

    Delicious fondue and a lovely place to be, service was great too
    

    Haugen RestaurantResponded on May 13, 2023Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

    Report
30. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on May 8, 2023

    overall5food5service5ambience5

    A lovely restaurant with stylish decor and a welcoming atmosphere. Great menu and friendly, professional staff. We're going to make this one of our regulars!
    

    Haugen RestaurantResponded on May 13, 2023Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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31. CB

    ChristinaB

    London

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2023

    overall5food5service4ambience4

    The fondue was spectacular, highly recommend! *****
    

    Haugen RestaurantResponded on May 13, 2023Hi Christina, Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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32. WM

    WilliamMcD

    London

    2 reviews

    5.0

    2 reviews

    Dined on May 7, 2023

    overall5food5service5ambience5

    Excellent staff, food and ambiance! Many thanks.
    

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33. JO

    JimO

    1 review

    2.0

    1 review

    Dined on May 7, 2023

    overall2food4service2ambience3

    Food great but service very slow. Would go back but not when there is a West Ham game on.
    

    Haugen RestaurantResponded on May 13, 2023Hi Jim, Thank you for your feedback. I am very sorry that on this occasion our service did not match up to our usual high standards. Perhaps you could message me directly so that we could discuss this further? Kind regards, Andy
    

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34. MT

    MarkT

    1 review

    1.0

    1 review

    Dined on May 7, 2023

    overall1food5service1ambience3

    Was really looking forward to my first meal out since having major heart surgery. Starter came out within a reasonable time BUT we did not get our main cause for 1:45 hrs after sitting down!! Table was booked for 4pm which gave us 3hrs before 7pm kick off at West Ham. Cannot believe we ended up rushing our main courses and didn’t have time for a desert. Food was really good but service non-existent.
    

    Haugen RestaurantResponded on May 12, 2023Dear Mark, I am so sorry that your visit to Haugen did not live up to expectation. I am very glad you enjoyed the food and would like to invite you back to show you that your experience was very much an unfortunate one off. Kind regards, Andy
    

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35. HS

    HelenS

    London

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 7, 2023

    overall1food4service1ambience1

    We went on match day and when booking the table we allowed two hours for three courses and coffee. Unfortunately service was appallingly slow. We got our main courses one hour and 50 minutes after being seated. My husband had to ask several times when would it be arriving. Getting drinks was just as bad. It wasn’t just us but the whole of section we were sitting in. We had to leave immediately after eating our main course and didn’t have time for desserts or coffee. In fact we only just made it to our seats for kick off. The food when it did arrive was lovely. It was just spoilt by everyone around us Miami g about the service. Just get more staff or don’t take so many bookings.
    

    Haugen RestaurantResponded on May 13, 2023Hi Helen, Thank you for your constructive feedback. I can only apologise that on this occasion our service did not live up to the high standards we expect. Perhaps you could message me directly to discuss further? Kind regards, Andy
    

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36. OJ

    OJones

    Denver

    3 reviews

    3.0

    3 reviews

    Dined on May 7, 2023

    overall3food4service2ambience4

    The food is delicious, but the service left a lot to be desired! Our waiter didn’t get everything we ordered, drinks came after the food, somethings didn’t come at all even after we reminded the server, and then the items that didn’t come were put on the bill. The vegan schnitzel portion was also very small for the price. It’s a shame because the ambience and design of the restaurant are lovely.
    

    Haugen RestaurantResponded on May 12, 2023Hi, I am very sorry that your experience with us did not live up to expectation on this occasion. I am glad that you enjoyed the food and ambience. Perhaps you could contact me directly so that I can invite you back to see that the service issues were very much a one off. Kind regards, Andy
    

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37. MW

    MatthewW

    Bedfordshire

    1 review

    4.0

    1 review

    Dined on May 7, 2023

    overall4food5service3ambience4

    A really enjoyable meal... Delicious food in a lovely atmosphere. Service was a little slow, but we weren't in a hurry. Highly recommend!
    

    Haugen RestaurantResponded on May 13, 2023Hi Matthew, Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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38. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    The team was very attentive.The drinks and food were great.Nice restaurant 🥳🥳
    

    Haugen RestaurantResponded on May 12, 2023Thank you for you kind feedback. We look forward to welcoming you back very soon!
    

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39. s

    scotth

    Surrey

    13 reviews

    4.0

    13 reviews

    Dined on May 6, 2023

    overall4food4service4ambience5

    Excellent location very accommodating and pleasant staff. Food great maybe a little over priced for some things. Really enjoyable meal would definitely go back
    

    Haugen RestaurantResponded on May 13, 2023Hi Scott, Thank you so much for this kind feedback. We look forward to welcoming you back very soon! Kind regards, Andy
    

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40. JJ

    JulieJ

    Berkshire

    4 reviews

    vip
    5.0

    4 reviews

    Dined on May 6, 2023

    overall5food5service5ambience5

    Great service and food 😀 Would definitely return
    

    Haugen RestaurantResponded on May 12, 2023Thank you for you kind feedback. We look forward to welcoming you back very soon!
    

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