Hathaway's Restaurant and Lounge at Little America

Atmosphere was quiet and relaxing. Food was okay, service was great. Made for a great evening out for my better half and I.

Not for Valentine's Day. Food was cold and service was slow. Ambiance was like eating in one of those old cafeteria type places like Morrisons or Lubbys. We like the holiday buffets in the ballroom but I the restaurant was definitely not the place for a romantic dinner.

Extremely overpriced--$100 for 2. The filet mignon and lobster were over cooked. The filet was tough and almost unrecognizable. The lobster was chewy and without flavor. The service was slow and inattentive.

Valentines Day. Expecting to get an above average meal my wife and I went to Hathaway’s. We were greeted with a nice ambiance, a beautiful hotel and a great staff. Limited menu, but for me, that’s okay. I worked on that side before so I get it. The Filet , however, was not a good piece of meat...not even close. I want to try their lunch menu, but no more “filet” for awhile

Great atmosphere and food!

Waitress... new?? Service..we need this table asap?
Meat dry.

Tasteless boiled veggies, cold dip, toughest steak in town, but at least we only spent $150 on Vday. Never going back.

My only complaint is the service. There seems to be plenty of waiters and waitresses, but they seem to disappear for long periods of time. In the mean time everyone is out of drinks or waiting on the check. The food is really good and the breakfast buffet is well thought out. I've been to the buffet several times and it is very consistent. The guy who makes the omelettes is obviously a pro as well.

They ran out of crab legs and other items. The prime rib was overcooked and very tough. Everything was picked over and they closed the omelette station. Some items were great and the service good.

The buffet line snaked in and out of all the tables so I would have to say they way over-booked. We couldn’t even leave our table at one point due to being completely encased with people waiting in lines. People kept bumping into my back as I was trying to eat. The food was excellent, but for the price, the ambiance left something to be desired.

We loved the Christmas buffet. There was so much food you could never begin to try everything, but everyone found just what they wanted. Shrimp the size of your fist, King crab legs, turkey, ham, pork, prime rib, deserts galore, breakfast items, a chocolate fountain.....I could go on and on. It is a bit pricey ($60 per person), but for a holiday gathering it is worth everyone being able to eat what they wanted and no dishes to clean up. Little America is the most opulent place locally and thus makes for a wonderful holiday experience.

coffee, tea and soft drinks should be included, bread pudding was awesome

Planned our anniversary dinner there. Walked in hostess didn’t ask about reservations. Was seated ordered appetizers, then the meal. Used the open table app asked to write happy anniversary on the desert plate. Nothing why have a restaurant on an app if they don’t use it from start to finish.

Baked potatoes were cold. Prime rib was good. Chicken fried steak was dry and just so so. Great place for large group. Quiet atmosphere so we can chat. Good waiter.

They had a marinated tri-tip that probably would have been good had the cut of beef been a lot better. We waited far too long for a drink from the bar to arrive. It's very bright. I think it was the manager that was very polite and observant, but our server wasn't. Polite enough I suppose but slow and didn't seem to care.

The service was terrible!! The food was good, but with bad service, and the horrible wait time, even for water, it was an overall flop.
Sorry we wasted our time.

Overall very good but not 5 star. Waitress could have been more discrete with service. Someone was vacuuming floor before we left.

We had made reservations for 6:16 and when we got there, they had us on the list, but weren't ready for us. We ended up waiting about 15 - 20 mins just get seated. It then took them about 15 mins to take our order & then about 20 mins to get it to us. We had tickets to a show that started at 7:30 and we weren't able to make it on time because of the delay in the service. I was disappointed that they weren't ready for us upon our arrival, that made all the difference in the world for our timing.

Typically love dining here. Waitress did not understand English very well, so our drink orders were not accurate and an order was incorrect as well.

The BBQ was good, but the sides were average. Especially for the price paid. The service was quite slow.

I adore Hathaways. I go as often as possible ( a minimum of 6 to 7 times a year) and I take many friends up there. Prime rib excellent. Buffet selections, always great. Menu items are wonderful, too. It's a happy " day outing" going up to Cheyenne and enjoying the ambiance and fine cuisine at " L.A." I have never been disappointed.

We ate at Hathaway's because we had a large party and hadn't made previous plans. They were able to accomodate our group of 10 easily. The ambiance, food, and exceptional service was an unexpected bonus. We will definitely be back when we visit family. It will be a great place to get the whole clan together. Great food and quiet enough that we can chat and catch up. They were even brave enough to suggest the kids have their own table. Worked out perfectly!

Special mother's day event, it was definitely expensive and we were among about 1000 other people in our room. The food was mostly great, it was a good time.

This was our first time to Hathaway's and it was awesome! We were there to celebrate our anniversary and it did not disappoint! We will definitely recommend it to others and we plan on making this our new place for celebrating all upcoming anniversaries.

Wonderful food and the service was impeccable. Little America always does an amazing job.

I was disappointed with the brunch buffet. The ham and prime rib were very good, but I was disappointed with the lack of breakfast type items that one usually associates with a brunch menu. The service was really good and the staff was very attentive. The food available was good overall.

My Wife and I got extremely ill from something we ate at their buffet. $150 for 2 people to get food poisioning. Awesome deal right? Never again.

Wait staff needs improvement. Did not fill my water glass at all during my stay. Had to ask to have it filled. Would not keep the dirty dishes clean from the table. Considering it is a Buffett I don’t need to see my dishes after I have used them. Witnessed a staff member placing silverware on the table and touching the end of the silverware that goes into your mouth. Each piece of silverware was touched that way. Then fixing her hair with the very same fingers before moving on to the next table to repeat the process.

The dinners were fine. The tri-tip special was flavorful and spicy as noted by the attendant server. The desserts were disappointing. Both were generic out of the freezer, and the Bananas Foster was swimming in caramel sauce.

Great service, ambiance, and great all around experience.

Manager was wonderful we had some trouble getting waited on, had long wait for our dinner to come out. Manager took a little off our bill asked if we were staying at hotel, brought us a card for breakfast. Because of him going above and beyond to make things right we will be back.

There are many places to start, but I'll begin with the food, since that is the reason for the trip. It was good, but very inconsistent. My wife and I got the same thing (the Valentine's Day special), and we ordered the same main. However, my fillet was perfectly cooked, and tender, and medium, and my wife's (who also ordered it medium) was leaning toward medium well. Lobster thermidor came with the main. Mine was well cooked, and had plenty of lobster. My wife's had 1 piece of lobster, and a lot of mushrooms, and 2 bay scallops. The food was good, but the inconsistency (for the same dish at the same table ordered the same way at the same time) was alarming.

Service, though, is what absolutely ruined the evening's experience. Clearly, the wait staff had not been trained on the new menu, and we did not even make it through the order before our waiter had to check with his "superiors," a word he used a lot. But, after making it through taking our order, it got worse. A bottle of white wine came, but it was not chilled, nor was there a table-side ice bucket. Our salad/soup came after our main course. We had to go to the bar to order a second glass (my wife didn't want the white), because the waiter did not come back. And, when it came to pay the bill, there was even more confusion, and we had to check our banking app multiple times just to make sure no additional charges showed up since the card was away from the table for so long. The staff assigned to clear the tables was working incredibly hard, and was polite and efficient, and fantastic. However, the waiter assigned to our table had simply not been trained on a lot of things. And, if he had been trained, the training was not complete or understood.

Overall, food was fine. Service was beyond horrible. And, we're not going back. This is one of our hometown restaurants, one we should want to go to, or at least put in the rotation. But, we're done. At least for the restaurant.

Ivy was our waitress and I would not recommend her to serve our party again😢

Overall the food was good. The service was so-so. The buffet was good but we had to ask several times to get someone to cut the prime rib and ham. Every time I asked it seemed like an inconvenience. Our servers were good when we first arrived. However, we had to request our final bill, it was never picked up so I walked it up, then they added an extra buffet on. I had to hunt down a server to make the change. She was very nice but the service was a bit rough and they were not very friendly. The food was very good. Especially the bread pudding, which is worth going for alone.

Prime rib was good. Bread pudding not as good as usual. Miss the layered salad which I think has a jello base

A bit disappointed this time around. Christmas buffet was so-so, with few sides and prime rib overcooked. Had to get our own menus and service/customer service was subpar. They also did not have turkey available on the buffet (@$40 plate) but you could get it as a plated meal (@$33); meanwhile they had ham and lamb as other choices. Salmon was good but also overcooked. Seems like the employees were not too happy to be there, which I get since it's Christmas, but I'm sure they knew well in advance that they would be working. We enjoyed Little America much better last year, and unfortunately may not be going back next Christmas.

The xmas lights were amazing. The quiet scenery was great. Food was above average

It was 5:30pm on Thanksgiving, there were busy before we arrived, I'm just assuming so. Food was ok. Some items seemed dry or left out for a while. I'm not sure what I was expecting but, I was disappointed in the quality of the food. But what do I expect on a busy holiday? $40.00 for a buffet that included drinks, I think it was a good value. Next time we will go earlier.

Disappointed with Thanksgiving buffet, very messy and the shrimp looked like it had been out for a week. No butter for the rolls and my son who eat Mac and cheese everywhere did not finish it saying it was gross. The food tasted okay but I had to flag down another waiter to pay my bill as we was busy being super attentive to the old ladies at the table next to us. Never had our drinks refilled and my kids ages 10 & 11 commented that they wanted a new tradition because of how meh it was. As a single mom who tries to have a nice holiday for her kids when we cannot be with family Little America has always been the got , but it looks like, a new tradition needs to be made after such a disappointing experience.

Thank you for an amazing Thanksgiving experience. Everything was wonderful.