Hard Rock Cafe London Oxford Street
We arrived at the hotel and had drinks in the foyer while we waited for our full party to arrive.
The area was bright and beautifully decorated, with rock memorabilia displayed on the walls and in cabinets.
The loos were great, plenty of them and in good order.
As a party of ten, seven adults and three children, we were shown to a long arrangement of tables, with excellent space around us. No restrictions on space whatsoever. No clashing of chairs behind us , lots of free space.
We were promptly served, the children were given entertainment packs, and a children’s menu.
The food was exceptional! We all enjoyed our food.
A band played, we were close to the stage, it was quite loud but tolerable. The band were great and the children were able to get up and dance in the space around the table.
There were taxis waiting outside, so getting away was easy too.
As a fan of the Hard Rock Cafe brand this was my first trip to the cafe at the hotel and this will not be the last as we had a great evening food was excellent and the atmosphere was electric live music.
Very nice place. The waiters funny and good workers.
Service was excellent! A bit pricey but that's to be expected since it's Hard Rock Cafe. Food was not bad but not as great as expected.
Great friendly service, great atmosphere
Disappointing compared to other outlets around the world. This was more akin to motorway service station caff where the staff are more attentive. Won’t be going back!
A friendly place to eat american food while hearing good music. A dynamic and very sympathic waitress.
My friends burger was undercooked, when the waiter took it away it took him 10 minutes to come back to ask if she wanted another one or something else! He was rude as well, what I originally ordered, again it took a while for him to come back and say the had run out, it was not busy at all!
Initially slightly worried as when we arrived the reception staff looked confused about what section to put us. However staff were great - very sharp, friendly and efficient. Food and drinks were excellent and came quickly (we had a 5pm Saturday booking).
This used to be the Cumberland hotel back in the day - they’ve done a great job with the renovation. We would come again!
Food was terrible! Fatty chewy steaks & rock hard vegetables!
Christina the waitress was fantastic, the band Delphi was brilliant also! Great food and atmosphere 10/10!!!
We put on the reservation that it was a birthday for one of our party ... the reservation offered the option of choosing a birthday from the pull down menu .. but nothing happened.. what’s the point? Also you should be able to support people with diabetes and working out carbs
We all had a great evening, the food and service was amazing. The venue is fantastic and totally relaxed.
The cherry on the top was the brilliant band Woodley Taylor who were playing that evening.
Live music added to an amazing experience thoroughly enjoyed it and staff were fantastic
delicious food, delicious drinks, attentive staff. 100% fun.
Food was cold and overpriced service was ok overall experience poor
Shocking quality of food.. cold and late.Ran out of draught beer...then wanted to charge an exhuabtant service charge...
Yes, it's a big restaurant, nice staff.
The band was too loud.
It's not a typical HRC, I like more the Rock ambiente which is missing here
Eines der ruigheren Hard Rock Cafes. Es war nicht so viel los und man wurde schnell bedient. Sodurch war es auch nicht zu laut und eine angenehme atmosphäre. Dies ist wohl dem Hotel zu verschulden. Der Kellner war sehr nett und hilfsbereit. Auch war es kein Problem die Rechnung aufzuteilen zwischen zwei Personen und jeder bezahlte das, was er hatte.
Cristina, our waitress was terrific!! Friendly and berry personable!! How to go back soon
Had a wonderful dinner experience for my birthday, made extra special by Frederica the manager going out of her way to give us a special gift. Made our night!!
Excellent service and hospitality with great food
We arrived and they didn’t have our table booking, then we didn’t get served for almost 20mins. Once we were served our order was wrong. We then couldn’t find our server to pay so had to wait at the bar to pay! Very poor service
Booked a Table for 1600hrs. Got shown to the table, it took 10minutes for a Waiter to appear introduce himself write his name on a table napkin then disappeared. After another 10mins another waiter arrived and took our order for drinks. Water arrived after 5mins followed by our wine a further 5mins later. We noted there was only one waiter taking orders but at the Front Desk there were 4/5 other staff doing???
Eventually our food order was taken 35minutes after sitting down. It arrived after approx 10mins and was OK. Our plates were cleared no one asked if we wanted Dessert and after we finished our wine we left.
Appalling service for an international chain.
The venue and the food was really good, but unfortunately due to very poor service it made the whole experience not enjoyable.
The best so far🤩 just love it 💙💙💙surely I'll come back again
We arrived on time; were seated and a band was playing which was promising; we were wrong, the food was really late, the steak was really bloody (though we asked for a well done and a medium well), and while were still eating, the waitress came and asked us to pay because they are closing!!! Mind you that the website says they are open till 1:00AM!!! But were asked to pay at 11:30PM!!!
Worst experience by far, I really don’t recommend anyone to go, especially that we didn’t feel that this was hard rock we used to in the USA!!!
Ambiente ist furchtbar langweilig und nicht mit den anderen Hard Rock Cafés zu vergleichen. Sehr steril.