Hard Rock Cafe - Cancun

I understand the menu items are the menu items all over the world. The food was hot and tasty. Staff were friendly. But, seriously, there needs to be a local twist on the food. Unfortunately I needed to leave before any entertainment started, but for 7pm on a Saturday, surely something could have been done?

Hello Hard Rock Cancún. It was a super experience. Good food and good service. It was our first time to Mexico and Cancún and of course we had to visit Hard Rock Cancún.
Best regards Karin and Henrik Jensen, Denmark

The cancun hard rock lacked the ambiance and charm of other ones. It wasn’t impressive looking, good was brought out rushed so you couldn’t relax between courses, meaning we could barely eat our main course. Also very expensive for a mediocre evening.

Superb staff and delicious food! Outstanding in quality and quantity for the price! Luis was our servicer and provided the best service. Assisted in celebrating my son’s birthday with the Hard Rock team- simply an unforgettable experience.

It was dirty and 3 of the 8 people ended up violently sick! I will never recommend this hard rock cafe!

Our steak wasn’t medium... we expected a bit more from a Hard Rock Cafe... but thank you and see u next time

Main course came out while we were eating our starters, then the food came out cold and congealed. The staff clearly know their food isn’t great, they took my wife’s meal of the bill and gave us a free brownie sundae but no one was hungry enough to eat it and I’m lactose intolerant.

When you order cocktails, unless you state you don’t want to purchase the signature glass it will be automatically charged to you.

The drinks and music were good but wouldn’t go again

We made reservations for 10ppl including small children
On New Year’s Eve . When we got to restaurant we were told that they were closed for a private event and turned us away! It was too late to get in anywhere else.

Comida familiar, la primera en Cancún! Excelente!

Unfortunately waiter got entire food order wrong and due to language barrier, trying to get it corrected was tough. Even trying to get condiments was difficult.

Leuke locatie !

Harstikke goed & gezellig

I’ve been to several Hard Ricks from London to LA but this one doesn’t measure up. About the only thing they have in common is the name and the menu. No rock and roll memorabilia so it seemed more like a McDonalds. Food was good and service was ok.

Empty restaurant, music quiet, videos on screen didn’t match the music being played.
ordered combo, came with shrimp instead of pulled pork, told waitress her excuse was her English wasn’t very good, I had just pointed at the menu when I ordered, extremely rubbery chicken, all bbq meat placed on top of fries so fries were soggy and crushed. Nachos dry. Ribs were good.
Mexican to USD exchange rate terrible on site, do not try to pay in USD.

The old waiter we had, had no clue. He was useless and really rude. We e been too many hard rocks all over the world and this has to be the worst we’ve been in

Didn’t appear to have the usual “Hardrock Experience” we have come to expect.
One of the meals did not taste anything like the usual. All meals arrived quickly and because everything about the restaurant felt uncomfortable we had left within the hour.
Unfortunately we paid $150 / 1 & half hour taxi round trip for what was our first Hardrock disappointment.
The usual Hardrock souvenir glasses we collect we’re not initially available, but a staff member did manage to sort one for us.

To hot, no atmosphere , worst Hard Rock ive been to and very expensive.

Sin aire acondicionado. Mucho amenities no solicitados

Rest.al lado de la playa..sin apenas ambiente a la hora de comer.Local con muy poco aire acondicionado.Comiendo y sudando.Comida seca y calidad alimentos sencilla.Fuimos dos parejas y solo nos dieron al acabar un descuento para la tienda.No costaba nada repartir uno más..(detalles que invitan a volver...)Delante de la playa,lo unico positivo y al lado centro comercial.

Comida deliciosa y excelente atencion, buena musica y buenos precios..

Absolute terrible service they wanted 30 dollars as a service charge and when I said to the waiter I wasn’t going to pay the service charge but here is 15 dollars as a tip the man was very very rude and the food was horrible

Food was great; better than any US Hard Rock I've been to. Service wàs excellent and price was reasonable.

Nice food, good service, average prices except cocktails are very expensive. A LOT of noise in the restraunt so wouldn’t recommend if you’re looking for a quiet date night. But over all I’d recommend! :)

Nice place with good meal... perfect for selebrate the stay at Cancún.

The service was great! Food was excellent. Our waiter was very accommodating.

Food was over cooked and dry. We asked for three sodas and the waiter brought three sodas in souvenir cups, which we did not ask for or was told it would be about $9.00 USD per soda. We did not even take the cups. We had to ask if they could turn the air on to stay cool, they did and the place cooled off.

Great food and a fantastic atmosphere. Will definitely go again.

Great food and experience! However I do not think it was nice for people to come round asking if we wanted a balloon and then asked for a tip whilst we was eating our meal, it was rude and annoying

Didn’t like the food and I was shocked to find that they had one veggie option and no vegan at all which is very poor compared with other hard rock cafes I’ve been to around the world. Ended up asking if they could make up some sort of veggie fajitas which they said they could but it was the worst I’ve ever had! I was expecting so much more especially because it’s in Mexico! I was also disappointed that the establishment allowed people to approach you while you were eating dinner to ask for tips in return for photos/balloon hats etc. Fair enough if they want to do that but there’s a place and time and I think it would have been more appropriate to wait until people had eaten before being bombarded with this! Overall not a good experience at all which is a shame because it is a tradition for my partner and I to visit the local hard rock on our holidays but this one is expensive and just a big let down.

Over priced! Two entrees with one kids meal and no alcoholic beverages totaled $75 USD!

La comida en general buena, nada espectacular, no tuvieron café para acompañar los postres, el ambiente y la música buena, no estruendosa. La pasé bien pero creo que pueden mejorar?

I was celebrating my birthday and the staff surprised me with a little ice cream and happy birthday wishes! I had a great time with my family! Very cute surprise! :)

Visited hard rock for dinner, everything was fine until I went to pay and my card was charged twice. My bank advised to go back to hard rock a d they would be able to refund the amount back onto my card. Unfortunately this is not the case, I have been advised I need to ask my bank to write to hard rock and then they will refund, a complete joke.

Loved it we are staying in Riviera Maya and went to Cancun Hard Rock Cafe then shopping the food was awesome service was outstanding and would highly recommend to anyone visiting Cancun to visit Hard Rock Cafe thankyou

Be careful and make sure you count your own bill and total it up... servers may add their own tips and don't tell you until you question them.

Our waitress was terrible. She assumed that we were there to drink and have appetizers. She didn’t acknowledge that I may have wanted to dine. We asked for the rib eye they didn’t have one she then proceeded to take my wife’s entree order and didn’t take mine. So if you want good drinks and good live music go, if you want good service and food don’t go.

Todo muy bien aunque precios elevados

Comparing it to other HR Cafés we were disappointed. The prices were very high too. 2 drinks and one sandwich were over $50. On the plus side, the service was great and the staff was friendly and forthcoming.

Food tasted frozen. Got disturbed during our meal by waiters wanting constant tips. Very quiet nothing like the hard rock experience we’ve experienced in other hard rocks.

Remodelaron el lugar, era mucho mejor. La comida siempre ha sido buena, en la categoría del sitio. El servicio lento, los meseros no estaban atentos. Nos cobraron $165 por bebidas rellenables,