Hakkasan - New York

4.5
3127 reviews
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$50 and over
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Chinese
Located in the Theater District, Hakkasan New York offers a distinctive experience where modern authentic Cantonese cuisine, world-class mixology and dramatic design converge. The dining experience is intimate and chic, inviting guests to taste the artistry created by Michelin-starred Chef Ho Chee Boon. The culinary journey features dishes inspired by local flavors and influences as well as Hakkasan classics such as stir-fried black pepper rib-eye beef with Merlot and silver cod with champagne and Chinese honey suited for any sophisticated palate. Accompanying the delectable menu are expansive wine and cocktail programs, carefully curated by the talented Hakkasan mixologists.
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What 3127 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.3
service
4.5
ambience
3.9
value
Noise · Moderate
82% of people would recommend it to a friend
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JH
Adelaide / SA
7 reviews
Dined 10 hours ago
Overall 5food 4service 3ambience 4

The food was excellent but for the price the service needs to be improved. Reaching across in front of one is rude to place something on the table instead of going to the other side. Had to ask for forks twice...person not attentive nor personable.

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RM
1 review
Dined 2 days ago
Overall 1food 1service 2ambience 1

We used to go in Miami to Hakassan we loved it this time we want to try the New York was terrible. We like to order the duck was greasy not crispy like we used to have in Miami the manager was rude never comeback there again

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OT
New York Area
7 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Always consistent ! Delicious

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RD
1 review
Dined 4 days ago
Overall 3food 3service 4ambience 3

Too noisy; could hardly hear the music. Food was OK, but nothing special.

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K
New York Area
1 review
Dined 4 days ago
Overall 4food 4service 3ambience 3

Waiter attentive at times and absent at other.

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ML
New England
1 review
Dined 5 days ago
Overall 3food 3service 2ambience 2

The servers are very rude. They seated us at a table that was very windy and cold due to the blast of high air conditioning. The food was overly salty and oily. The duck is excellent. My favorite dish was the vegetarian tofu and eggplant pot.

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JE
Naples
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Went with my 2 adult daughters for a special birthday. The concierge at our hotel described the restaurant as “upscale and sexy”. I wasn’t sure what that meant until I got there. The atmosphere was just that, sophisticated and classy, w dim lighting. The service was excellent and the food was outstanding. We loved the stir fry mushroom lettuce wrap and the pan seared veggie dumpling. The stir fry jumbo prawns were excellent but the stir fry Chilean sea bass was the winner!!! Highly recommend this restaurant if you’re not concerned about the price.

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N
Miami
3 reviews
Dined 6 days ago
Overall 4food 5service 4ambience 4

Sempre una certezza

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j
London
5 reviews
Dined on July 13, 2019
Overall 1food 1service 1ambience 1

I had made a reservation for last Saturday night for a friends birthday dinner. I called just before to say I was 5 minutes away. This is when the host told me that you were actually closed due to the power outage (completely understandable as most of midtown was out). However, what was frustrating was that no one thought to call and let us know, we were already in a taxi and nearby so a totally wasted trip.

Surely, with being a high-end restaurant it would be good customer service to call and let them know why the reservation couldn't go ahead. The host was unapologetic and seemed uninterested while on the call, there was no apology or even good manners.

Its a shame as it has left us feeling flat about your restaurant without even having been through the door yet!

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D
Chicago
275 reviews
Dined on July 12, 2019
Overall 4food 4service 4ambience 3

Still great but slipping abit. Don’t rest on your laurels, ny is a tough market !! We had fantastic martinis , the dim sum platter was also fantastic , the Chilean sea bass the best quality , the bok Choi - perfect , chicken fried rice good but a little oily . I’ll return but it feels abit stale .

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U
Los Angeles
116 reviews
Dined on July 11, 2019
Overall 5food 5service 5ambience 5

Great wine list for food pairings. Attentive service and always delicious particularly the Peking duck

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MS
San Francisco
1 review
Dined on July 10, 2019
Overall 3food 3service 4ambience 3

Music was too loud for the restaurant but overall nice experience

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OT
New York Area
1 review
Dined on July 8, 2019
Overall 5food 5service 5ambience 5

Delicious meal and amazing service.

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JZ
New York Area
1 review
Dined on July 8, 2019
Overall 3food 4service 3ambience 3

Was underwhelmed. London Hakkasan (both locations) far superior. Called in advance to ask if they could do a vegetarian dim sum lunch, was told yes, also asked upon checking in and was told yes, then server said no.

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OT
Miami
7 reviews
Dined on July 7, 2019
Overall 5food 5service 5ambience 5

Everything excellent

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G
New York Area
1 review
Dined on July 6, 2019
Overall 3food 3service 4ambience 4

Nice atmosphere and good service. Food pretty pedestrian and nothing special

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OT
New York Area
1 review
Dined on July 5, 2019
Overall 3food 3service 1ambience 5

Our server was terrible, seemed like she had no interest in being at her job that day. The table seated next to us also felt the same way. She messed up our order and brought the Prawns in after we almost done eating our rice. Never came back to follow-up. After we were finished another server came up to ask us for desert.
Never expected such mediocre service at Hakkasan. Food and drinks were good.

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HF
1 review
Dined on July 5, 2019
Overall 5food 4service 5ambience 4

Good food with excellent presentation and obliging staff .

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d
New York Area
34 reviews
Dined on July 3, 2019
Overall 3food 2service 2ambience 3

Slow service, unpleasant host and food is just so-so.
On the other hand it is very noisy ....

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s
New York Area
20 reviews
Dined on July 3, 2019
Overall 3food 5service 2ambience 5

Order was mixed up and lunch came very late. Kitchen had an issue, but server should have notice that our order was very delayed as well. I had to ask our server for status.
Manager was nice and dealt with the situation very quickly.

Perhaps more training for kitchen and servers to pay attention to each table. But food was good and looking forward to trying other locations

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OT
Indiana
1 review
Dined on June 29, 2019
Overall 5food 5service 5ambience 5

Outstanding

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OT
New York Area
1 review
Dined on June 29, 2019
Overall 5food 1service 1ambience 3

Bad
Bad bad bad bad

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K
New York Area
40 reviews
Dined on June 29, 2019
Overall 5food 5service 5ambience 5

An elegant dinner. Do give yourself 2 hours- it is a great and cannot be rushed.

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j
New York Area
80 reviews
Dined on June 29, 2019
Overall 4food 5service 5ambience 5

First time we went on a late Saturday lunch and let me tell you it was a great experience, we were able to speak and hear ourselves! However, the price of some of the dishes is becoming ridiculously high. We ordered for the first time the Rib Eye was 42 dollars for a dozen small pieces of steaks, the stripped bass royal was $50 and less than a small filet of fish. BTW, this 2 dishes were the most disappointing and I will hopefully remember not to order them
I don't mind paying those prices when justified.

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k
Washington DC
20 reviews
Dined on June 29, 2019
Overall 5food 5service 5ambience 5

Fabulous food, service, and ambience. Wish it weren’t so $$$$$... the peashoots, seafood clay pot, tofu and aubergine Dishes were great, and pumpkin puff and dumplings lovely too. Stephen our waiter deserves a old star!

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c
New York Area
3 reviews
Dined on June 28, 2019
Overall 4food 5service 4ambience 5

I’ve been to the restaurant many times but this time was disappointed at the beginning because the reservation slots were from 4.30pm, we were on our way and I called the restaurant to make sure it’s open (it was around 4.15) and I got the positive answer. But when we got there the door was locked, I was on the phone with the call center and we waited for 10 minutes at the door even though the staff was inside already

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IL
New York Area
1 review
Dined on June 27, 2019
Overall 5food 4service 5ambience 5

Everything is fine except rice is not soft enough. Food portion is small-medium. Service is very friendly and caring. Peking duck is so delicious. Will definitely recommend the restaurant to my friends and family.

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W
Tampa
48 reviews
Dined on June 26, 2019
Overall 5food 5service 5ambience 5

This was the most wonderful experience in dining that we have ever had in NYC! The ambiance, service & the food were outstanding! Our waiter picked the dishes! Each were delicious! He ordered the perfect amount! Cannot wait to return!

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M
New York Area
2 reviews
Dined on June 25, 2019
Overall 5food 5service 5ambience 4

Great food and service. A bit dark, run down and overpriced.

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C
New York Area
48 reviews
Dined on June 25, 2019
Overall 4food 5service 4ambience 5

It is expensive but the food is wonderful. We love the atmosphere as well. What else do you need to know?

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SE
New York Area
31 reviews
Dined on June 25, 2019
Overall 5food 5service 5ambience 5

It was our anniversary and they recognized it
Great food great place

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PE
Los Angeles
1 review
Dined on June 22, 2019
Overall 2food 4service 1ambience 1

While the food was flavorful, the overall experience was severely lacking in terms of fine dining in New York or any other major metropolitan area.

Firstly, the restaurant had plenty of open seating but we were seated at the first table upon entering the dining area, which happened to be in a tight space in front of a staff ordering system and plates/utensils station which made the ambiance feel quite tight and uncomfortable.

The next issue was the service by our lead waitress. We were not greeted upon sitting down and were not given any background about the menu or any particular items of note (including any suggestions for tasting menus, etc.). In fact, we were not asked if we had any food allergies. The first interaction was her asking if we were "ready to order". After ordering, she asked bluntly "do you want rice", for which we said yes, we'd like an order of the egg and scallion fried rice.

After the dim sum platter to start, we received our main course (Black Truffle Duck, Crispy Cod and Three Style Mushrooms) and after waiting 5 minutes did not receive the fried rice. I was able to flag one of the food runners to follow up and then the waitress came over and said it would be ready in a few minutes, for which we waited another 5 minutes for the rice while staring at our food get cold with an incomplete meal. No communication, apology or offers to compensate for this were made by our waitress.

Not to mention, in the notes to our OpenTable reservation, we indicated that this was our anniversary and there was no acknowledgment or effort to provide us with a special night.

It is disappointing that Hakkasan NY could offer this type of dining experience to a couple spending close to $400 on a meal. I would likely receive better service at the neighborhood diner. The only positive was that the food was tasty and the woman handling our wine order (guessing sommelier) was pleasant and attentive. Truly a Times Square tourist trap.

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C
New York Area
22 reviews
Dined on June 22, 2019
Overall 2food 4service 2ambience 3

Good food, staff is friendly, but avoid pre-theater unless you have over 2-hours to spare. They were aware that we had theater tickets but couldn’t get our order out in a reasonable time and gave us no warning of a problem. After we chased them down and identified the long wait for our food the manager suggested that it was our fault for ordering too late, which was completely untrue. They also gave us an excuse that the restaurant was busy, again, not our problem. They tried to spring into action and accommodate our meal, even gave a discount, but the mood had already been ruined. They could’ve handled the situation much better.

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ED
Chicago
27 reviews
Dined on June 22, 2019
Overall 3food 5service 3ambience 4

The restaurant is beautiful, the food was delicious. We were disappointed that we had to rush through dinner (we allowed 2 hours) to get to theater because the kitchen was backed up. We expected better from this restaurant, especially at these prices.

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AG
Washington DC
1 review
Dined on June 20, 2019
Overall 5food 5service 5ambience 5

Food was delicious!!!! I will going back soon for more.

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OT
San Francisco
1 review
Dined on June 20, 2019
Overall 5food 5service 5ambience 5

Everything was amazing, the food, servers and the ambiance of the place

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s
New York Area
68 reviews
Dined on June 19, 2019
Overall 5food 5service 5ambience 5

The food was delicious!! We had the appetizer basket with 8 pieces, all of which were excellent. We also had the pork ribs, also very good. The shrimps in a special sauce were outstanding. Service was excellent throughout.

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OT
New York Area
2 reviews
Dined on June 19, 2019
Overall 4food 4service 3ambience 4

I have been to Hakkasan numerous times, and usually find their food a bit too salty for my taste. I was much pleased this time that all their dishes come out just right in taste . Hope it will keep this consistent.

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OT
London
1 review
Dined on June 18, 2019
Overall 3food 2service 2ambience 4

Food and service were both below average. Not in line with expectations of a fine dining restaurant

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L
Cleveland
2 reviews
Dined on June 18, 2019
Overall 3food 2service 5ambience 4

They really did not server authentic Chinese food. The quality of the ingredients are inarguably great but the dishes served did not show much of skills in terms of cooking.

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