Hakkasan - Fontainebleau Miami Beach

Commentaires sur le restaurant Hakkasan - Fontainebleau Miami Beach de personnes qui y ont mangé. Selon des cotes récentes.

1. S

   Sarah

   Glasgow5 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Daniel our waiter was outstanding. The food was amazing and beautifully presented. A wonderful dining experience.
   

   Hakkasan - Fontainebleau Miami BeachA répondu aujourd'hui

   Dear Sarah Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such an exceptional dining experience at Hakkasan. It’s especially rewarding to know that Daniel made such a positive impression—your kind words about his service truly mean a lot, and we’ll be sure to share your comments with him and the entire team. We’re also delighted that you enjoyed the food and its presentation. We look forward to welcoming you back again soon for another memorable evening! Warm regards, Orlando Guest Experience Team Fontainebleau Miami Beach
   

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2. K

   Katie VIP

   Grand Boston15 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Excellent food and service. Very nice experience overall!
   

   Hakkasan - Fontainebleau Miami BeachA répondu il y a 1 jour

   Dear Katie, It brings us immense joy to receive your wonderful feedback. Striving for excellence in every aspect of what we do is at the heart of our mission, and we are truly delighted to know we met your expectations. Thank you once again, and we look forward to the pleasure of serving you again soon. Amy Guest Experience Team Fontainebleau, Miami Beach, FL
   

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3. J

   Jaydip VIP

   New York City11 commentaires

   5.0

   Y est allé il y a 1 jour

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great food as usual. Dim sums to die for! The fried rice as well.
   

   Hakkasan - Fontainebleau Miami BeachA répondu aujourd'hui

   Dear Jaydip, We’re truly delighted to hear that you once again enjoyed your favorite dishes with us. It’s always a pleasure to know that we continue to meet your expectations. Thank you for your kind feedback, your appreciation, and for being a valued guest. And of course, we hope to see you again soon. Amy Guest Experience Team Fontainebleau, Miami Beach, FL
   

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4. v

   valeria VIP

   New York City22 commentaires

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always a good place to go . Amazing food , good service in a charming location.
   

   Hakkasan - Fontainebleau Miami BeachA répondu il y a 2 jours

   Dear Valeria, Thank you for you great review! We're so glad you enjoyed your visit. We can’t wait to welcome you back again soon. Best regards. Natalie Guest experience team
   

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5. L

   Lauren

   New York City4 commentaires

   1.0

   Y est allé il y a 5 jours

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Poor service And food Food selection was lacking and the waiter was terrible. He Took our menus before we ordered entrees. Then when we ordered he told us we were ordering too much and to stop and that it’s better to under order! When I told him we did not want to do that he was visibly annoyed. Even with that food we barely had e light. And the food came out at different times. Half our table was done with their entrees before the other half got their food
   

   Hakkasan - Fontainebleau Miami BeachA répondu il y a 4 jours

   Dear Lauren, Thank you for taking the time to share your feedback. We sincerely apologize for the shortcomings in our service and the lack of coordination in the timing of your dishes. Your experience does not reflect the standards we strive to uphold. We hope you’ll consider giving us another chance in the future. Best regards, Amy Guest Experience Team Fontainebleau, Miami Beach, FL
   

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6. T

   Termika

   Baltimore 6 commentaires

   5.0

   Y est allé il y a 7 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our server was excellent as well as the food. The entire restaurant is superb.
   

   Hakkasan - Fontainebleau Miami BeachA répondu il y a 7 jours

   Dear Termika, Thank you for your amazing review! We're thrilled to hear that you enjoyed both the food and the service. We truly appreciate your support and hope to welcome you back again soon! Best regards. Natalie Guest experience team
   

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7. R

   Remy

   Pittsburgh1 commentaire

   4.0

   Y est allé le 24 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 5

   Good experience. Great food. Mediocre service. Good atmosphere.
   

   Hakkasan - Fontainebleau Miami BeachA répondu le 26 avril 2025

   Dear Remy, Thank you for your feedback! We're glad you enjoyed the food and atmosphere. We truly appreciate your input about the service and will work to improve in that area. We hope to have the opportunity to serve you again soon! Best regards. Natalie Guest experience team
   

   1 personne a trouvé ce commentaire utile

8. C

   Christie

   Houston2 commentaires

   5.0

   Y est allé le 22 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   So delicious! Everything we ate was so wonderful- we will definitely be back soon!!!
   

   Hakkasan - Fontainebleau Miami BeachA répondu le 26 avril 2025

   Dear Christie, Thank you for the amazing rating! We’re so happy to hear you had a great experience with us. We’re looking forward to welcoming you back soon for another wonderful meal! Best regards. Natalie Guest experience team
   

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9. K

   Katrinas

   Toronto2 commentaires

   5.0

   Y est allé le 19 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Always amazing food. Had. A great experience. Dim sum are our favorite
   

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   Hakkasan - Fontainebleau Miami BeachA répondu le 20 avril 2025

   Dear Katrinas, Thank you for your amazing review. We’re delighted to hear that you had a great experience with us. We look forward to welcoming you back for another amazing meal! Best regards Natalie Guest experience team
   

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10. M

    Michael

    Miami2 commentaires

    3.0

    Y est allé le 17 avril 2025

    1. Cote globale 3
    2. Nourriture 2
    3. Service 5
    4. Ambiance 4

    Hakkasan: A Disappointing Experience My recent visit to Hakkasan was disappointing, falling far short of the high standards I have experienced at other locations. While the service was commendable, the food and overall ambiance simply did not measure up. On the positive side, the staff were friendly and provided good service. Our server, Clair, was particularly attentive and tried to compensate for the underwhelming food quality by offering a complimentary dessert. The bar area was also somewhat cool, though it, like the rest of the restaurant, seemed like it could use a refresh. However, the food was the biggest letdown. The Dim Sum platter, for example, was bland and uninspired, and the portions of the main courses, while described as shareable, were surprisingly small for the price.The ambiance was acceptable, but it did not elevate the overall experience. We arrived for our 7:00 pm dinner reservation to find the restaurant not particularly crowded. However, it became quite crowded later, and the entrance area became congested, possibly indicating some inefficiencies in the restaurant's layout or management. Additionally, valet parking was quite pricey, and a 20% gratuity was included in the bill. Ultimately, the combination of underwhelming food, mandatory 20% gratuity, and high prices made this a thoroughly disappointing experience. I cannot recommend this Hakkasan location and have no intention of returning.
    

    Hakkasan - Fontainebleau Miami BeachA répondu le 18 avril 2025

    Dear Michael Thank you for your feedback. We’re sorry to hear that your experience at Hakkasan didn’t meet your expectations. While we’re glad to hear that Clair provided excellent service, we regret that the food quality and portions, as well as the ambiance, did not live up to the high standards you’ve experienced elsewhere. We also appreciate your comments on the valet pricing and the 20% gratuity charge. Your feedback is important to us, and we’ll be reviewing the areas you’ve mentioned to ensure a more enjoyable experience for our future guests. We hope to have the chance to welcome you back and offer you a much improved experience next time. Warms regard, Orlando Guest Experience Team Fontainebleau Miami Beach
    

    1 personne a trouvé ce commentaire utile