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Haidilao The O2, London, London

Haidilao The O2

4.8
4.8
148 Reviews
£26 to £40
Chinese
Dear customers, we regret to notify you that O2arena's roof and our indoor restaurant facilities were seriously damaged by the storm on February 18th, and the restaurant will be closed until end of May. We'll update the situation on Google as soon as the store reopens. We hope to see you in the near future. is a must in order to establish trust among people, and the Chinese hot pot is a perfect choice for social networking at a table.
Haidilao is committed to encouraging more people to chat with each other and enjoy their food at the table, and creating a kind of table culture favoured by the youth around the world, so as to invite more people to have fun at Haidilao!

Make a reservation

2 people

7:00 PM


Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Chinese, Chinese (Sichuan)

  • Hours of operation

    Daily 12:00 pm–10:00 pm

  • Phone number

    020 8092 4366

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

What 148 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.8
4.8 based on recent ratings
  • 4.8Food
  • 4.8Service
  • 4.7Ambience
  • 4.4Value

NoiseEnergetic

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  1. AP

    AnnieP

    London

    1 review

    5.0

    1 review

    Dined on February 17, 2022

    overall5food5service5ambience5
    Lovely food and atmosphere. Perfect for dinner out.

    Haidilao The O2Responded on March 31, 2022thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

  2. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on February 17, 2022

    overall5food4service5ambience4
    The food was really nice and the staff were lovely and very helpful. There is a 12.5% fee added to your meal though!

    Haidilao The O2Responded on March 31, 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  3. m

    marissa

    1 review

    5.0

    1 review

    Dined on February 16, 2022

    overall5food5service5ambience4
    Customer service was outstanding - best in the UK. Well deserved service charge. I think the portion would be more than enough if going in 2s

    Haidilao The O2Responded on March 31, 2022Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers

  4. PW

    PengW

    London

    2 reviews

    5.0

    2 reviews

    Dined on February 16, 2022

    overall5food5service5ambience5
    Enjoyed the food, fresh, tasty soup. Someone in our party had not eaten hotpot before, it was a good experience. Good service, attentive staffs. Clean

    Haidilao The O2Responded on March 31, 2022We are glad to hear that you enjoyed our food selection. We will insist on choosing the best quality products. Looking forward to your visit again.

  5. RM

    RadhikaM

    1 review

    5.0

    1 review

    Dined on February 16, 2022

    overall5food5service5ambience5
    Different experience, spectacular atmosphere. Prices are reasonable.

    Haidilao The O2Responded on March 31, 2022Thank you so much for your awesome reviews! We already can’t wait to have you back our way again soon for more delicious dishes.

  6. CD

    CDinner

    London

    4 reviews

    2.0

    4 reviews

    Dined on February 15, 2022

    overall2food3service3ambience2
    A bit too expensive for having to cook your own food..
  7. MC

    MattC

    1 review

    4.0

    1 review

    Dined on February 14, 2022

    overall4food4service5ambience4
    Great chained hot pot restaurant directly from mainland China.
  8. GM

    GiedreM

    1 review

    5.0

    1 review

    Dined on February 14, 2022

    overall5food5service5ambience5
    Excellent food, service, atmosphere... Highly recommended

    Haidilao The O2Responded on March 31, 2022Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

  9. D

    Diner1974

    London

    3 reviews

    5.0

    3 reviews

    Dined on February 13, 2022

    overall5food5service5ambience5
    Friendly service, the food was superb and we did not feel rushed. Service was really attentive! Represented value for money. We would definitely go again.
  10. KL

    KL11

    1 review

    5.0

    1 review

    Dined on February 11, 2022

    overall5food5service5ambience5
    The staff was so accomodating - Happy and Sky was with the best service. Facilities was superb. Food price is affordable. It was indeed a happy birthday celebration
  11. OT

    OpenTable Diner

    London

    3 reviews

    vip
    5.0

    3 reviews

    Dined on February 6, 2022

    overall5food5service5ambience5
    Very good will be back
  12. B

    Best

    London

    1 review

    5.0

    1 review

    Dined on February 6, 2022

    overall5food5service5ambience4
    The food is very fresh. The staff service is the best compared to any restaurant in London as very friendly. Very helpful and pre emptive e.g our attendant Aiko even peeled the prawns for us out of their shells which really is the finer touch of service. They regularly walk past and if see anything they can help with to make life easier ask. Very friendly too. The staff at Hai do Lo are their most important asset.
  13. 2

    2dinner

    London

    6 reviews

    5.0

    6 reviews

    Dined on February 4, 2022

    overall5food5service5ambience5
    Very enjoyable authentic Chinese restaurant experience
  14. VS

    VSmall

    London

    1 review

    5.0

    1 review

    Dined on February 4, 2022

    overall5food5service5ambience5
    This is a great restaurant, the food is delicious and fun to cook and the staff are nice and lively. I definitely recommend this place!
  15. ST

    ST2021

    London

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 31, 2022

    overall5food5service5ambience5
    Fantastic experience. Excellent attentive service! Great authentic food!
  16. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on January 30, 2022

    overall5food5service5ambience5
    Very friendly staff and loved the food
  17. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on January 29, 2022

    overall5food5service5ambience5
    The food was scrumptious and the waiters and waitresses were very kind
  18. OT

    OpenTable Diner

    London

    8 reviews

    5.0

    8 reviews

    Dined on January 29, 2022

    overall5food5service5ambience5
    Great food and service! The people who work there are commendable for giving us such a wonderful experience that we want to go back again. It’s amazing how the vibe there made our day so special and we were so happy with the experience. Would love to come back again :)
  19. TO

    Te55ofOxford

    London

    7 reviews

    4.0

    7 reviews

    Dined on January 28, 2022

    overall4food3service5ambience4
    Well run and efficient restaurant, fitting and fixtures all well thought out for its kind of restaurant. At the time if our visit , prime time Friday evening, 90% of the patrons were young people who seem to know how hot pot dining works. Very impressed with them. All is well except that the food is over priced. The wafer thin meats are deceivingly laid out in large platters. For the price per weight, one could be paying for kobe or wagyu beef except it is normal meat. The peashoot in particular at £5.80 cooked up to be only a mouthful. The waitresses were attentive and the manager was trying her best to impress us with the friendliest service. Unfortunately she couldn't pull wool over our eyes. Not her fault as pricing is determined by the brand company. Go for the experience. It will cost for what little you get. I will not return. Unfortunately there is not much competition in hot pot dining in this country.
  20. RS

    RosieS

    London

    2 reviews

    5.0

    2 reviews

    Dined on January 28, 2022

    overall5food5service5ambience5
    Lovely fresh food and brilliant staff (so helpful and friendly).
  21. R

    Rachel

    1 review

    5.0

    1 review

    Dined on January 28, 2022

    overall5food5service5ambience5
    Really lovely service- Sky was so friendly and attentive throughout our meal. Was a bit busy at the time of arrival, but the staff did not seem stressed or rushed with us. This was my first time trying hotpot, and the staff explained everything so I could understand. Food was served quickly and was really good. 100% would return, and recommend!
  22. C

    Capgirl94

    London

    1 review

    5.0

    1 review

    Dined on January 27, 2022

    overall5food5service5ambience5
    Service was amazing and wide selection of food to choose from. Will definitely return.
  23. b

    bikki

    1 review

    5.0

    1 review

    Dined on January 27, 2022

    overall5food5service5ambience5
    One of the best spots for hotpot! Very clean, amazing food and costumer service!
  24. J

    Jpt048

    1 review

    5.0

    1 review

    Dined on January 26, 2022

    overall5food5service5ambience5
    Had the best birthday dinner at Haidilao O2, the food was so delicious and the service was fantastic, our waiter was so friendly and just made the experience a 10/10. All the staff were so kind and sang happy birthday to me which made it really special! Will be going back and would definitely recommend it to others.
  25. S

    Shie

    London

    1 review

    4.0

    1 review

    Dined on January 25, 2022

    overall4food5service5ambience5
    Very clean and the service was superb! I just noticed theres a lot of cctv as in every angle??! Why sooo many?? And the toilet.. omg lots of vital stuff for free. Happy customers here!
  26. BS

    BiancaS

    London

    3 reviews

    4.0

    3 reviews

    Dined on January 24, 2022

    overall4food3service5ambience5
    Pros: staff were great. options of meat and veg for the hotpot were varied. The sauces and additions were great. Good catering for vegetarians. Cons: broths lacked depth. Picked the tomato one and the spicy chilli and vegetables broth. Both just seemed to lack something. Could so with more drinks options.
  27. B

    Blair

    Edinburgh

    1 review

    5.0

    1 review

    Dined on January 23, 2022

    overall5food5service5ambience5
    Fantastic service as always from Hai Di Lao. Great food selection.
  28. JB

    JessicaB

    London

    4 reviews

    5.0

    4 reviews

    Dined on January 22, 2022

    overall5food5service5ambience5
    Incredible service. The staff couldn’t do enough for us. Angela was amazing as our waitress and helped us through the whole process of learning how to do Hotpot properly! It’s totally worth the hype and really reasonable split between the four of us that went! Will definitely go back!
  29. C

    Chris

    1 review

    5.0

    1 review

    Dined on January 22, 2022

    overall5food5service5ambience5
    authentic good and service, good as usual! ps, why the OpenTable requires a minimum of 50 characters to comment? That's unreasonable.
  30. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on January 16, 2022

    overall5food5service5ambience5
    I celebrated my birthday today and was absolutely thrilled with the quality of customer service and food( Shout out to you Lulu! Also to the guy who tirelessly sang happy birthday throughout the night. Highly recommend coming here!
  31. RH

    RoldyHarrison

    London

    1 review

    5.0

    1 review

    Dined on January 16, 2022

    overall5food5service5ambience5
    Outstanding food and service. Having tried hotpot in Chengdu (Sichuan), this was fairly authentic. Very tasty and a great alternative.
  32. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on January 15, 2022

    overall3food2service4ambience3
    The food was good, a bit overrated. The bathrooms were the best part. They were super clean and had essential stuff in them. The staff were super nice.
  33. J

    John

    1 review

    5.0

    1 review

    Dined on January 15, 2022

    overall5food5service5ambience5
    Was served by Sky who was excellent throughout and made it a very enjoyable dinner. Much appreciated.
  34. B

    Belle

    1 review

    5.0

    1 review

    Dined on January 15, 2022

    overall5food5service5ambience5
    Highly recommend this place. My family enjoy the food and staff services is amazing. They even give us dessert to take home. Thank you Hidilao.
  35. JG

    JG0000

    London

    2 reviews

    5.0

    2 reviews

    Dined on January 14, 2022

    overall5food5service5ambience5
    Great food as always. Jenny was the best waitress - so attentive and went above and beyond explaining what the different kinds of food we were eating. Looking forward to going back again soon.
  36. SK

    SobithaK

    London

    1 review

    5.0

    1 review

    Dined on January 9, 2022

    overall5food5service5ambience5
    Best customer service!
  37. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on January 9, 2022

    overall5food5service5ambience5
    The place is absolutely brilliant if you love hotpot! The staffs and customer service is top notch! Absolutely worth every penny
  38. CG

    ChristinaG

    London

    7 reviews

    5.0

    7 reviews

    Dined on January 4, 2022

    overall5food5service5ambience5
    Wonderful as ever. Lovely service and great food. Thank you!
  39. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on January 4, 2022

    overall5food5service5ambience5
    The staff was so nice and really cared about you x I am definitely going back
  40. N

    Natasha83

    London

    10 reviews

    5.0

    10 reviews

    Dined on January 3, 2022

    overall5food5service5ambience5
    Our waiter Sky was so attentive, polite and friendly. Food was lovely, soups delicious and also the acrobatic noodle performance (as my daughter called it!) was so cool! Place is spotless and can’t fault anything. Will definitely be returning.

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Haidilao The O2 does offer delivery in partnership with Deliveroo. Haidilao The O2 also offers takeout which you can order by calling the restaurant at 020 8092 4366.

Haidilao The O2 is rated 4.8 stars by 148 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for Haidilao The O2

UNIT 7.09, THE O2, PENINSULA SQUARE, London, London SE10 0DX

Additional information

  • Neighborhood

    Greenwich

  • Hours of operation

    Daily 12:00 pm–10:00 pm

  • Cuisines

    Chinese, Chinese (Sichuan)

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    None

  • Payment options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Delivery, Entertainment, Outdoor Smoking Area, Private Room, Takeout, Wheelchair Access, Wine

  • Phone number

    020 8092 4366

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