Gyu-Kaku - White Plains, NY
We have updated our operations in accordance with all government guidelines to put your health and safety first.
To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:
- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.
- Please bring a mask and use it all times when you are not eating or drinking.
- We will measure your temperature upon entering the restaurant.
- To comply with social distancing rules we have spaced our tables out and limited seating capacity.
- There is a max capacity limit of 10 per party.
- We are serving full grand menu and currently have All-You-Can-Eat available Monday through Thursday.
- We accept payment via credit or debit card preferred, but cash is also acceptable.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
Love this place!
Great food, like always! Family sitting next to us was a bit noisy and they had their music from their phone really loud. But is an overall good experience with this visit.
Service was terrible my server came only two time when he knws the we had only 90 mins and we paid for all you can eat it was 40$ a person we only had a chance to eat probably 9 items he disappeared for 15 mins so we couldn’t really enjoy our dinner for 40$ I could went to a steak house never go back again
Love this spot! Everytime I go it never fails food is amazing and yummy!
Great customer service
Very long wait for food to come to the table. Many items we had to ask 3 times for. We will not be going back again.
Amazing food ! Loved it
Food was excellent, will be back again. Only disappointment was that there was no mushrooms available.
Great service, great food. The manager came to greet us after finding out it was our first time so we thought that really nice especially with how busy it was that night
My family had a blast. It was my daughter’s 14th birthday so she really enjoyed the independence and fun of cooking her own food. Yea Jins service made our experience a pleasure. Thank you 🙏🏽💜
Excellent service! Great food and drinks!
Love the small plates to pick at and Cyntia is always amazing !
Fist time there and we all had a wonderful experience. Amazing service. Terrific food with many different flavors. We will be back.
Our Server was Christian. My fiancé and I have been coming here for years sometimes with my son. This is the first time my son has been able to recognize the excellent service you provide and told me to give you guys 5 stars lol. He’s only 10. I will admit tonight’s service was extraordinary compared to previous visits.
Carmen was a wonderful waitress who took care of us above and beyond!
Poor service by server who tried to overcharge me assuming I wouldn't realize that. The food was great, specially the prime sirloin. Overall the meat was very good. Garlic rice was burnt and not tasty and the portion was too big for 1 person (server did not alert us).
Now what I have to complain is the service of the server we received.
First of all he was OK, he would disappear for more than 10min sometimes (I try to understand since it was busy) but it took a long time for us to get the white rice, the meats , etc. We waited with no food at all for around 15min until he brought broccoli and then salad... later on the meats began arriving.
We never got the corn and cheese that was ordered. My pineapple juice took a very long time to arrive, I had to ask for it several times.
But the worst thing was the fact that he brought the check charging for the all you can eat fee with an additional $21 for 3 orders of $7 shrimp. That is included in the all you can eat menu and we ate all the shrimp we ordered.
I asked a different server what that was about (since our server had disappeared) she went ask our server and he came back and told me that he would charge for the left over rice and garlic rice ($7 + $3) and I told him ok. He didn't mention anything about the $21 shrimp that he charged for nonreason at all. I asked him so what about the shrimp ???? He didnt even apologize and replied that he would take it out. Why didn't he charge the right amount in the first place and explained us clearly what he would charge for leftover instead of charging the wrong and higher amount without saying anything?? For me it feels like he was trying to take advantage of us and I didn't like that at all. Honesty and transparency would be appreciated. Me and my friends left the place feeling very sad about the episode. We drove 50 min only to be treated that way.
we came to celebrate a birthday & everything was great
Great food and excellent service! Will definitely recommend.
AMAZING and way better than the one in cooper square...service was way better.
Great food always but the waiters could be more attentive.
We had a reservation on 2/17/2021. We were waiting at the front desk from 1:40-50pm, a few customers were there,too. But no one serve us?!?! We saw a waiter passed by & he just ignored all of us. Food came fast but no utensils & plates until a manger came by after 8 mins later. I love this restaurant, it was my 1st time had the worst service there.
Excellent service, great food and great price! Love this place! Highly recommend! And felt safe with all their COVID procedures and sanitizing!
Amazing. Simply life changing. Will be back again soon
Great new experience, would definitely come back and bring the whole family!
I love this place.
Fantastic! Food was so good and excellent service. The cocktails are delicious too. Great night out.
Great place covid sucks but this place does great at making u feel safe in every way
Love this place!
Everything was great. Food was delicious and service was fast. Enjoyed a really nice meal here! All covid safety protocols in place.
it was good the waiter was nice the food was good and the experience was relatively cheap ...good time
Great experience, I have been to this restaurant in other locations. We had the showgun menu. It was great. And the service great.
Great experience will definitely return soon...
My go to love gyu and their staff
It seems the white plains location is severely understaffed. The staff are too busy running around like chickens with their heads cut off to even acknowledge the new patrons as they arrive. Bar drinks took FOREVER conveniently during happy hour because no one was attending the bar. It seemed very unfair that we were even subject to a time limit when we spent more time waiting than actually consuming food or drinks. The bill was ridiculously high for the all can eat and it DOESN’T seem like that part of the menu is very organized at all. All in all, this was my first and LAST time ever ordering from the all you can eat menu again. I’ll just stick to simplicity and leave the drinks to another spot that can handle the business.
The food was amazing, I will defend come back to here at this location.
So good. The service was impeccable!
Birthday celebration, overall, everything was perfect!!!
We were seated right away, waiter was friendly and food was good
You can order delivery directly from Gyu-Kaku - White Plains, NY using the Order Online button. Gyu-Kaku - White Plains, NY also offers delivery in partnership with Uber Eats. Gyu-Kaku - White Plains, NY also offers takeout which you can order by calling the restaurant at (914) 358-5206.
Gyu-Kaku - White Plains, NY is rated 4.8 stars by 692 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.