Gyu-Kaku - White Plains, NY
We have updated our operations in accordance with all government guidelines to put your health and safety first.
To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:
- Reservations are mandatory. We hope that you will come to dine-in with us when you are ready. Please make a reservation via telephone or our website so that we can prepare for your visit.
- Please bring a mask and use it all times when you are not eating or drinking.
- We will measure your temperature upon entering the restaurant.
- To comply with social distancing rules we have spaced our tables out and limited seating capacity.
- There is a max capacity limit of 10 per party.
- We are serving full grand menu and currently have All-You-Can-Eat available Monday through Thursday.
- We accept payment via credit or debit card preferred, but cash is also acceptable.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
We had a party of 7 yesterday. The service was beyond any decent standard. We have been waiting for hours to get our food served (we had the "All you can eat Premium" menu). It's probably not the fault of the staff as it was obvious that they were understaffed. An example: We had to ask at least 5 times to simply get a glass of water filled! How complex is that! Add to this the high level of the (horrible) music being played (we had to ask multiple times to tune down the volume before it went down to an acceptable level where we could at least talk to each other!) and you can get a feeling of our evening.
Overall experience was really terrible and I'm not going back there anytime soon.
Gyu Kaku is awesome! Great food. Reasonable prices and an awesome atmosphere make it enjoyable for adults and kids alike.
Leaving New York farewell party
Good no wait fast
Food is always great but this location didn’t offer sauce so for people going for the first time how would they know to ask for it if it isn’t offered. Also, it was extremely loud at this location, the workers were yelling stuff out to each other in Japanese and I could barely hear myself talk.
Anytime, any event, any vibe. Always great. Make a reservation ahead of time !
Always a great experience at the white plains location and very friendly staff and management
Food was OK. Wish they had more non-meat options. Tables were too small. A but pricey for the food and service.
We have not been to Gyu-Kaku in over a year due to the Pandemic and were so excited to be able to eat in one of our favorite restaurants. We were greeted by friendly hostess, had a great table and a fantastic waitress!
Food was absolutely delicious and the Smore's dessert was a nice end to our delicious meal.
We will be back sooner than later!
It was just great
This is my boyfriend’s favorite restaurant so we go here often. Everything was great we haven’t been back since the pandemic. Now with the pandemic there’s temperatures checks, social distance and everything is sanitized after. I still love here.
The food and service were good as usual. When we received our check there were items on it that we had not ordered. The matter was quickly resolved so more complaints to offer.
I've heard about this restaurant numerous people therefore I decided to try them out. I made reservations for 8:45pm and I arrived on time. The host was gracious however they were not ready to seat me. Had to wait in the cold for almost half an hour before being seated. Afterwards, I was sitting alone for 20 minutes before I took the initiative and call out to someone assist me. He was good and gave good recommendations. However it took very long time before my order came to before grilled. That is unacceptable because honestly i thought they forgot about me and I had mentioned that to the helpers brought the food cause assumed since I was dining alone. The food was delicious but service needs great improvement. I do not spending money on good food however quality of service needs to be better.
Great night out, doing the all you can eat was a feast and a great value. Lots of fun and we'll be back
All of my friends had a wonderful time at Gyu-Kaku! The meat was as fantastic as always and the Wagyu was divine! Everything from appetisers to the final bite of meat was memorable!
Great concept. Great value. The prices were quite reasonable ,and the food was overall well seasoned and flavorful. Staff was attentive.
In particular, the staff have made strong efforts to be mindful of restrictions imposed by COVID 19. Time limts, masks, single use condiments and dickered were all present. I felt very safe there.
Great food and exceptional service as always. Our favorite restaurant in White Plains
Love this place!
Great food, like always! Family sitting next to us was a bit noisy and they had their music from their phone really loud. But is an overall good experience with this visit.
Service was terrible my server came only two time when he knws the we had only 90 mins and we paid for all you can eat it was 40$ a person we only had a chance to eat probably 9 items he disappeared for 15 mins so we couldn’t really enjoy our dinner for 40$ I could went to a steak house never go back again
Love this spot! Everytime I go it never fails food is amazing and yummy!
Great customer service
Very long wait for food to come to the table. Many items we had to ask 3 times for. We will not be going back again.
Amazing food ! Loved it
Food was excellent, will be back again. Only disappointment was that there was no mushrooms available.
Great service, great food. The manager came to greet us after finding out it was our first time so we thought that really nice especially with how busy it was that night
Friendly server and staff, atmosphere was fun. Can't wait to visit again!
My family had a blast. It was my daughter’s 14th birthday so she really enjoyed the independence and fun of cooking her own food. Yea Jins service made our experience a pleasure. Thank you 🙏🏽💜
Excellent service! Great food and drinks!
Love the small plates to pick at and Cyntia is always amazing !
Fist time there and we all had a wonderful experience. Amazing service. Terrific food with many different flavors. We will be back.
Our Server was Christian. My fiancé and I have been coming here for years sometimes with my son. This is the first time my son has been able to recognize the excellent service you provide and told me to give you guys 5 stars lol. He’s only 10. I will admit tonight’s service was extraordinary compared to previous visits.
Carmen was a wonderful waitress who took care of us above and beyond!
Go to spot for good food
Poor service by server who tried to overcharge me assuming I wouldn't realize that. The food was great, specially the prime sirloin. Overall the meat was very good. Garlic rice was burnt and not tasty and the portion was too big for 1 person (server did not alert us).
Now what I have to complain is the service of the server we received.
First of all he was OK, he would disappear for more than 10min sometimes (I try to understand since it was busy) but it took a long time for us to get the white rice, the meats , etc. We waited with no food at all for around 15min until he brought broccoli and then salad... later on the meats began arriving.
We never got the corn and cheese that was ordered. My pineapple juice took a very long time to arrive, I had to ask for it several times.
But the worst thing was the fact that he brought the check charging for the all you can eat fee with an additional $21 for 3 orders of $7 shrimp. That is included in the all you can eat menu and we ate all the shrimp we ordered.
I asked a different server what that was about (since our server had disappeared) she went ask our server and he came back and told me that he would charge for the left over rice and garlic rice ($7 + $3) and I told him ok. He didn't mention anything about the $21 shrimp that he charged for nonreason at all. I asked him so what about the shrimp ???? He didnt even apologize and replied that he would take it out. Why didn't he charge the right amount in the first place and explained us clearly what he would charge for leftover instead of charging the wrong and higher amount without saying anything?? For me it feels like he was trying to take advantage of us and I didn't like that at all. Honesty and transparency would be appreciated. Me and my friends left the place feeling very sad about the episode. We drove 50 min only to be treated that way.
we came to celebrate a birthday & everything was great
Great food and excellent service! Will definitely recommend.
AMAZING and way better than the one in cooper square...service was way better.
Great food always but the waiters could be more attentive.
You can order delivery directly from Gyu-Kaku - White Plains, NY using the Order Online button. Gyu-Kaku - White Plains, NY also offers delivery in partnership with Uber Eats. Gyu-Kaku - White Plains, NY also offers takeout which you can order by calling the restaurant at (914) 358-5206.
Gyu-Kaku - White Plains, NY is rated 4.7 stars by 711 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.