Zachary was overall a great server! He was super busy with other tables, but still managed to give us superb service. However when we got home we realized the poke salad was never brought out and we were still charged for it, but the manager was able to help us out. Overall, we love going to Gyu Kaku! Delicious food!!!
Always a good place for a casual get-together with friends.
quality of the food has consistently gone downhill at this location
Your hostess at the time of my arrival was a no smile sad girl. Also rude and wouldn’t speak. Aren’t hostess suppose to be the nicest? The face of the company? She needs some change on her life. Maybe something more than grabbing menus and throwing it on a table. Maybe she needs to do some yoga to clear her mind. I’ll be returning to Sherman Oaks location because That’s what I call service. Good bye.
The food and service are awesome!
Booked reservation hours before. Got there and still waited almost half hour to get seated. They apologized and told us they are backed up. I would understand if I made the reservation half an hour or even an hour begore. I would think that over 2 or 3 hours is enough time for the restaurant to prepre a table.
Bad I've been to this place many times worse experience. First they forget about us waiting although we have reservations no one else was there after they call 2 couple that was there which I'm not sure if they have reservations ahead of us since on your app only 1 person at a time for 2-3 people. Then we only found out they forget about us waiting is when someone walks in they let them in. When we asked the desk we been waiting for 10-15 minutes with reservations. Then our waitress spill the hot miso soup on our table partly on me & mostly on her. Then it took another 30 minutes for the meat to arrive after they asked if everything ok I said no been waiting for my grill for 30 minutes. I love this place but today is horrible from checking in to service.
It wasn't busy but I felt like I had to go out if my way to order anything. I had to pull over my server as she walked by me and my party felt neglected
Unfortunately this place has changed. Some of their food items are different/no longer good, and some are altogether gone. The garlic noodles which used to be amazingly good are now just okay. The Harami as on the edge of spoiled. The avocado salad is still really good which is the only positive thing I can say about the food. The prices went up and the happy hour prices and choices are now pathetic All four of us decided that this was our last time dining here which is so sad because we used to really enjoy our Gyu-Kaku nights.
Food was excellent and service was best we had in a long time. The service can sometimes be sporadic since this restaurant is usually very busy, but the food is always on point.