Gyu-Kaku - Sherman Oaks, CA

4.6
969 Reviews
$31 to $50
Japanese
We are open for limited dine-in service.

We have updated our operations in accordance with all government guidelines to put your health and safety first.

To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:

- Masks are recommended
- There may be limits on party sizes.
- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.
- We only accept payment via credit or debit card. Cash payments respectfully declined.
What 969 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.3
service
4.4
ambience
4.5
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
JB
JackieB
Los Angeles
1 review
Dined 5 days ago
Overall5food5service5ambience4

At first I was disappointed that Gyu Kaku was not longer all you can eat, the lunch deal provided plentiful delicious food for less than the old pricing system.
Our waitress was patient with our endless questions. I will come back again.

OT
vipOpenTable Diner
Los Angeles
1 review
Dined on September 12, 2021
Overall2food2service1ambience2

They were out of a lot of things. Servers barely checked up on us and our grill was malfunctioning, causing a lot of our meat to burn. When we brought this to their attention, they did not change our table.

OT
OpenTable Diner
Los Angeles
1 review
Dined on August 29, 2021
Overall5food5service4ambience5

Bomb food as always. Was busy and sever was on it!

OT
OpenTable Diner
Los Angeles
1 review
Dined on August 22, 2021
Overall3food3service3ambience5

Compared to other locations this one was a disappointment. Meats lacked flavor and was sat at a table with a broken grill that kept shutting off. We told our waiter several times and the problem was never fixed.

m
missolivia
1 review
Dined on August 22, 2021
Overall5food5service3ambience5

The meat took a long time to get to our table but it was happy hour and the restaurant was busy and it was a great deal. Will definitely go again soon!

OT
OpenTable Diner
Los Angeles
1 review
Dined on August 15, 2021
Overall3food5service1ambience4

I went here previously and I absolutely recommend! Customer service was on point because the lady server was very friendly and helpful. Yesterday’s experience made me reconsider going here because the male server seemed to be in rush constantly. My boyfriend and I felt bad to call him to order at times. After we order something and he brings it over, he doesn’t say what the meats are, he just hurriedly drops it off and leave. My boyfriend and I like the guy, Thomas I believe. He is very friendly and checked up on us twice. I would give this a 5 star but after the customer service, we give it a 3 star.

N
vipNotforthisaussie
New York Area
9 reviews
Dined on August 10, 2021
Overall2food2service1ambience1

I was a big fan of this franchise. Not anymore. This this the first time dining at this location. The service was meh. The food was terrible. I wouldn’t recommend this to anyone. Oh and parking is a pain.

OT
vipOpenTable Diner
Los Angeles
10 reviews
Dined on August 5, 2021
Overall4food3service3ambience3

Out of Hal the menu

OT
OpenTable Diner
1 review
Dined on August 1, 2021
Overall5food5service5ambience5

The service and food is exceptional.

YC
YvetteC
1 review
Dined on July 30, 2021
Overall5food5service5ambience5

Super friendly and very attentive servers. I enjoyed the food and the experience. Made my mother’s birthday dinner a great experience

OT
OpenTable Diner
New England
1 review
Dined on July 27, 2021
Overall5food5service3ambience5

Slow to seat us but otherwise good

EM
vipEmilyM
Los Angeles
4 reviews
Dined on July 27, 2021
Overall5food5service4ambience5

Good food with reasonable prices. We went there every week and very nice staff.

OT
vipOpenTable Diner
Los Angeles
6 reviews
Dined on July 25, 2021
Overall3food2service3ambience3

The second time I’ve gone in the past month they have been out of essential food items!!!

OT
vipOpenTable Diner
Phoenix
4 reviews
Dined on July 20, 2021
Overall3food3service2ambience2

Bad service, bad food presentation

C
Customer
1 review
Dined on July 17, 2021
Overall1food1service1ambience1

Service was awful. Did not bring right orders. Not feeling well next day.

MS
MS818
Los Angeles
1 review
Dined on July 16, 2021
Overall3food5service1ambience2

Food was very good but service was very poor. Had to remind server multiple times to bring out ordered food which was frustrating to say the least.

OT
OpenTable Diner
1 review
Dined on July 15, 2021
Overall5food5service5ambience5

Perfect as always. Great for an impressive first date under $100.

JW
JennW
Los Angeles
6 reviews
Dined on July 13, 2021
Overall3food3service1ambience2

Service was sllllloooooooowwww. We almost walked out without paying because we couldn't get them to bring us the bill. $8 to valet park in a strip mall is also outrageous.

RR
RRRR
Los Angeles
5 reviews
Dined on July 13, 2021
Overall4food5service3ambience3

Food was outstanding. Service was spotty and some of the food took forever to get delivered. Seemed understaffed due to limited COVID seating. Slow service was also a problem when full staffed so… But, staff was very nice and the food was so good that it’s easy to overlook some service issues…

PS
vipPSD645
Los Angeles
106 reviews
Dined on July 12, 2021
Overall1food2service2ambience1

Service was slow and waitstaff ignored us. Had to ask for utensils twice for forks. Three time’s for knives. Cooking time on kitchen was very sporadic. Had to wait twenty minutes for the rice dish to come out of the kitchen
Men’s restroom needed attention. Menus were greasy and unclean.

AT
AlexaT
Los Angeles
1 review
Dined on July 8, 2021
Overall5food5service5ambience5

Great place to go for dinner with your family or a group of friends.

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on July 6, 2021
Overall5food5service5ambience5

Absolutely wonderful! I will write a Yelp review for this BBQ place because I now love JBBQ more than KBBQ!

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on June 28, 2021
Overall5food5service5ambience5

Amaaazing noodles!!!!

Report
OT
vipOpenTable Diner
Los Angeles
7 reviews
Dined on June 26, 2021
Overall5food2service3ambience4

They were out of most food items. They say delivery issues. Very disappointing!!!

AA
AlyssaA
Los Angeles
8 reviews
Dined on June 25, 2021
Overall4food4service5ambience4

The food and experience is great, but they keep raising their prices and giving you less and less. $10 for 2oz of meat??? $4 for a third of a zucchini? Insane.

OT
OpenTable Diner
Los Angeles
1 review
Dined on June 21, 2021
Overall4food5service4ambience4

Our reservation was at 8pm. We didn’t get seated until 8:40pm. But the lovely host bought us a round of beers as an apology. All in all, this place is still top notch.

OT
OpenTable Diner
1 review
Dined on June 19, 2021
Overall5food5service5ambience5

Always great food and amazing service.

j
joshb
Los Angeles
3 reviews
Dined on June 19, 2021
Overall2food3service1ambience1

MOST FRUSTRATING EXPERIENCE EVER! Had a 3 PM reservation for a party of 6 and was not seated until 3:30 PM because they “did not have a table large enough”. I thought the point of having a reservation was to have a table RESERVED. When we were finally seated it took 20 min just to get a drink order, the beer was warm and flat and served in a chipped up plastic mug that looked like it’s been through the dish washer a million times.

It took nearly 30 minutes for the food to come out and it was average at best. They did not have one of the meats we ordered because it was not thawed yet.

From the valet to the servers, the staff was not attentive at all! When I pulled up I made eye contact and waved to the valet and he did nothing! I had to go find street parking a block away and since they took so long I had to leave in the middle of the meal to refill the parking meter. In regards to the servers, we had to ask three times for the check and to order dessert.

Would not recommend at all.

OT
vipOpenTable Diner
Los Angeles
1 review
Dined on June 17, 2021
Overall1food4service1ambience1

Took the server 12 min to even acknowledge us. They were out of three items we ordered. I had to keep asking for drink refills.

AT
vipAlexT
Los Angeles
44 reviews
Dined on June 15, 2021
Overall5food5service5ambience5

Always great, but they took away the all you can eat menu. I hope they bring it back.

OT
OpenTable Diner
1 review
Dined on June 15, 2021
Overall5food5service3ambience5

Great! I love the food. Just be a little more attentive.

OT
OpenTable Diner
1 review
Dined on June 15, 2021
Overall5food5service5ambience5

Service was great! Yummy food!

RP
RobinP
Los Angeles
4 reviews
Dined on June 11, 2021
Overall5food5service5ambience5

It was a delicious treat to eat inside. Everything was clean, tidy and the food was delivered promptly.

OT
OpenTable Diner
Los Angeles
2 reviews
Dined on June 11, 2021
Overall5food5service5ambience5

Awesome experience

KS
KrisS
1 review
Dined on June 7, 2021
Overall3food5service2ambience3

Servers were very slow. We sat for almost 10 minutes after readying to order and we had to called for service many times for missing items. For a great quality food place the service should match the quality of food to make experience much better, but it wasn’t the case this time

JB
JoannB
1 review
Dined on June 5, 2021
Overall1food4service1ambience2

I used to love coming to this location pre-pandemic. I was so jazzed to see that dine in was open. I've dined in twice now at the Sherman Oaks location within the same month. The first time, the hostess was really nice. Our server (a guy) was pretty nice at first until he got our drink order. After that he was MIA. We didn't even get utensils until our food came and we were just sitting there waiting for him to come by so we could ask for plates and utensils. I just chalked it up to him being the only server for the whole place, until I heard some profanity coming from the booth at the very back. A waitress and who I assume was the manager (since he had a shiny nice gold name tag and black button up shirt on) arguing/yelling at the booth. I assume they were on their break but they stayed there for pretty much the entire hour and half me and my boyfriend were eating, leaving that one server. It wasn't a bad experience but definitely needed more since we barely got service, except for the bus boy. I let it go because I know how tough it is to be in the service industry.

Last night, however, totally turned me off from this location. The host was plain uninterested and explained the rules to me like I was a child. He was not welcoming. He gave us some smoke about a 90 minute limit. We sat at our table for a good 5 mins before our server (Jules, hey girl I remember your name from your terrible attitude) finally came to take our drink order after I made a comment about the 90 minute limit. Her attitude was rude. Like she didn't care about her job.... Then I noticed she was the same server from last time arguing at the booth in the back with the manager. She didn't check on us except for the very end. She got my boyfriend's drink order wrong. She didn't refill our drinks. We literally saw her maybe twice. Manager didn't care to round or ask about service. They only cared about the bigger tables near us.

The worst service ever. Get a new job if you hate yours.

OT
OpenTable Diner
1 review
Dined on May 29, 2021
Overall5food5service5ambience5

Really fulfilling ! Happy hour is best!

BP
BPerfect
1 review
Dined on May 29, 2021
Overall5food5service5ambience5

Kathy was fantastic! Great food! And amazing happy hour!

OT
OpenTable Diner
1 review
Dined on May 26, 2021
Overall2food4service1ambience1

The servers were evidentially on the clock all day and irritated by the time they had to attend us. We received our utensils maybe after the second appetizer came out? Definitely ONLY visiting the topanga location.

CG
CantGetEnough
Los Angeles
9 reviews
Dined on May 24, 2021
Overall4food4service4ambience3

When we went, it was a busy Monday night. Our server, Julie, seemed spread pretty thin because she didn't have much time to check on us but we did see she was running around all evening. The food was great. The meats were tender and flavorful. The sides were really good too. The bbq package for 4 was plenty of food for the 4 of us, though I think there needs to be better training on what we are supposed to receive because they forgot to bring us three items. The grills get super hot and the meat gets a lot of flavor from the char. The sorbet dessert was disappointing, they were all different sizes and looked like they had been frozen, thawed and refrozen again. Overall, it was a good experience and we hope to be back soon!

FAQs

You can order delivery directly from Gyu-Kaku - Sherman Oaks, CA using the Order Online button. Gyu-Kaku - Sherman Oaks, CA also offers delivery in partnership with Uber Eats. Gyu-Kaku - Sherman Oaks, CA also offers takeout which you can order by calling the restaurant at (818) 501-5400.

Gyu-Kaku - Sherman Oaks, CA is rated 4.6 stars by 969 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Gyu-Kaku - Sherman Oaks, CA