Gyu-Kaku - Sherman Oaks, CA
We have updated our operations in accordance with all government guidelines to put your health and safety first.
To maintain a safe environment for you and Gyu-Kaku staff, we ask that all guests understand and adhere to the following:
- Masks are recommended
- There may be limits on party sizes.
- We are serving a limited menu. Not all Grand Menu items will be available during our immediate reopening.
- We only accept payment via credit or debit card. Cash payments respectfully declined.
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Sanitizer or wipes provided for customers
- Waitstaff wear masks
- Sick staff prohibited in the workplace
- Proof of vaccination required to dine indoors
I’ve Been eating here forever I’ve never had a bad experience till today it was the worst
Servers was not that good :( they brought appetizers til the end, i had to remind them which food were still missing.
We were only two people and we didn’t get seated for 35 minutes, when we also had a reservation. They continued to seat other parties, even walk ins and we didn’t get sat till we complained. If the time isn’t available you shouldn’t be able to make the reservation. I work at a restaurant so I understand things happen, but no one offered any explanation as too why we had to wait that long and we would’ve waited longer if we didn’t say something. Food was great as always but service at the host desk was just poor. Server was great as well
Overall Dinner was good. The food was good and the service was awesome. But I was a bit disappointed with how the overall appearances of the restaurant look. It has gone down hill from what it use to be. The floors were awful. Not to mention the bar area which was close and looking like one of the run down seedy bars you find in the back alley. Other Gyu-Kaku are far better.
Great food…great fun with family….messed up several things on our order including the wrong kids combo but my daughter was flexible about it. Great drinks! Better atmosphere than the Topanga location.
The worst. Took over an hr for wings. Server Vito was on his phone more than at our table & never washed his hands. Isn’t this a health violation. Especially in our climate now. The health department will be notified. I had to get my drinks from the bar. Management should be fired for allowing this. What a joke.
Always love going here one of my favorite!! Always great food and service here.
First time at a Japanese BBQ - although my husband says it’s really Korean BBQ… waiter was patient a great guide. Food was tasty.
We probably overspent not knowing what we were doing. So the suggested options may have been helped. Although we would have missed the garlic noodles which were good.
The sparkling sake with fruit sorbet was a treat.
Japanese BBQ is likely used because they have prepared items like sushi, miso soup, etc.
Overall a good experience.
Amazing food and friendly service.
Our server Roberto recommended the Chefs favorite in lieu of the meat lovers being unavailable. The cuts of beef and the appetizers introduced another level of dining experience to a wonderful regula date night spot at Gyu-Kaku. Wound recommend for sure.
Our server was great! Food was very nice and arrived very fast. Thank you
The grill didn’t heat enough that make all the meat limy, not juicy and dry. I kind like you deep fry chicken and oil is not hot enough that make chicken soft and oily.
It was a wonderful experience! Thank you!
Love this place. A must is the beef in a pot. I thought it was a strange item but once we tried it we had to order it again
The food was good, service left a lot to be desired. Would not go back only because of that. Note that spicy shrimp is super spicy and two people who love spicy foods were unable to eat it. The bbq meats were very delicious. Loved finishing the meal with a s’more.
The service was lacking, our server left for the day and after that we were ignored, appetizers and salads came after main course, my son’s food never came out and we got charged for it at the end. We still tipped 18% but the service sucked
Honestly the service made me feel appreciated since I dined alone! The staff Noticed my grill needed to be changed didn’t matter how many times, refilled water without having to ask, smiled, didn’t feel rushed! The lunch Dine LA was a satisfying complete meal! Would recommend! 😊
I do miss the flat rate priced meals but the food is as delicious as ever! From the kimchi to the s’mores and everything in between it’s a great experience with tasty food. Super place for dates and friends alike.
Loved it. Staff is amazing and fast. Food is ridiculously good and so many options. Place is very noisy. But, worth it.
Amazing service as usual and adding up points gets you free items off the menu.
The staff at this location are super attentive and the food always comes out in time. Great hot sake and spicy tuna on crispy rice
The food was good like always but we did feel like our server was not being attentive. We had to ask for certain things twice and we still didn't get what we asked for. We don't know if it was busy or short staffed but in our group there was someone dining for the first time and it was my first time at this location. Besides the service it's a nice location, close to universal studios parking is a little tight and there is a waiting area where you can grab drinks and appetizers while you wait for your table.
At first I was disappointed that Gyu Kaku was not longer all you can eat, the lunch deal provided plentiful delicious food for less than the old pricing system.
Our waitress was patient with our endless questions. I will come back again.
I love to go Gyu-Kaku a lot before Covid because they used to have all you can eat, seem like they don’t have that anymore and I can’t use my rewards also…Kinda sad because their quality of meat is good.
They were out of a lot of things. Servers barely checked up on us and our grill was malfunctioning, causing a lot of our meat to burn. When we brought this to their attention, they did not change our table.
Bomb food as always. Was busy and sever was on it!
Compared to other locations this one was a disappointment. Meats lacked flavor and was sat at a table with a broken grill that kept shutting off. We told our waiter several times and the problem was never fixed.
The meat took a long time to get to our table but it was happy hour and the restaurant was busy and it was a great deal. Will definitely go again soon!
I went here previously and I absolutely recommend! Customer service was on point because the lady server was very friendly and helpful. Yesterday’s experience made me reconsider going here because the male server seemed to be in rush constantly. My boyfriend and I felt bad to call him to order at times. After we order something and he brings it over, he doesn’t say what the meats are, he just hurriedly drops it off and leave. My boyfriend and I like the guy, Thomas I believe. He is very friendly and checked up on us twice. I would give this a 5 star but after the customer service, we give it a 3 star.
I was a big fan of this franchise. Not anymore. This this the first time dining at this location. The service was meh. The food was terrible. I wouldn’t recommend this to anyone. Oh and parking is a pain.
Out of Hal the menu
The service and food is exceptional.
Super friendly and very attentive servers. I enjoyed the food and the experience. Made my mother’s birthday dinner a great experience
Slow to seat us but otherwise good
Good food with reasonable prices. We went there every week and very nice staff.
The second time I’ve gone in the past month they have been out of essential food items!!!
Bad service, bad food presentation
Service was awful. Did not bring right orders. Not feeling well next day.
Food was very good but service was very poor. Had to remind server multiple times to bring out ordered food which was frustrating to say the least.
Perfect as always. Great for an impressive first date under $100.
You can order delivery directly from Gyu-Kaku - Sherman Oaks, CA using the Order Online button. Gyu-Kaku - Sherman Oaks, CA also offers delivery in partnership with Uber Eats. Gyu-Kaku - Sherman Oaks, CA also offers takeout which you can order by calling the restaurant at (818) 501-5400.
Gyu-Kaku - Sherman Oaks, CA is rated 4.6 stars by 974 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.