Celebrate Mother's Day with us here at Gyu-Kaku! Cook a delicious meal for Mom right at your own table! We'll do all the hard work, all you have to do is grill!
Sunday, May 13, 2018
Celebrate Easter with us here at Gyu-Kaku! We're OPEN! Dine with us by the fire and enjoy the experience of cooking right at your own table!
Sunday, April 1, 2018
The table was not available at the time of the reservation
The service was done in a hurry as if to get us out of the table the sooner the better.
I had to ask four or five times to be able to receive a beer.
Amazing all around
The lunch and happy hour menu are such a great value!
Definitely try the Japanese fried chicken for appetizer. The service and food are great. I love that there are set options. Gives you the chance to try something you may not have tried otherwise and takes the time out of trying to decide what to go for.
Great deal for lunch in Midtown East
Normally for BBQ I will try out a set of meats and than re-order several outstanding one. However in Gyu-Kaku, everything outstandingly good.
It was our first time and we loved it. My son and I discussed it being our place to have our mother son dinner from now on
It was good - as usual.
Amazing did not feel like we were in the heart of the city
Great food and service
Love the food and service. Great happy hour menu
Our oovely waitress was just great: smile, discret, efficient, helpful...she got everything to make our lunch a nice memory for my birthday week in NY
We love this place. This time we felt some rushing from the staff to finish quick and to get off, but we had a good time
I wonderful place to go eat and have a nice drink service is wonderful and food is always delicious 😋I can’t wait to go again 😊
Food was great but the service wasn’t !!
There was a lot of servers but just standing and chatting each other!
They need train better for the future reference
The food is incredible.... the perfect place to eat the best meat
It was awesome thanks had lots of funny be back soon
The food is awesome 😎, the wagyu beef is number one, the filet mignon is good as well
Before setting on the table, already telling you what time you have to leave? Charging you Wagyu price, but given you regular beef! However, waiters were giving good services, but, we believe they were trained to have the customers rush in and out.
The food at Gyu-Kaku is great. However, I try not to dine there because of the staff.
There is only one hostess who is polite. I unfortunately couldn't see her name tag. I have dined there 4 times and for each occasion they are generally rude and condescending. There are particular moments I will highlight below.
First time, I got there right on time for the reservation which was under a friend's name. It was cold that day and my friend was running 5 minutes late (they do state that there is a 15 minute grace period) I asked if I could be seated so I could order tea or soup before he arrived. They refused. And I had to stand by the door and receive blasts of cold until he arrived.
Another time, my friend and I were in the neighbourhood and although we did not have a reservation, we wanted to try our luck and see if they maybe had a free table. I went to the hostess and very politely stated that I knew they required a reservation but was wondering if they had a free spot by any chance. She was extremely rude in her response. The nice hostess I mentioned above actually had to cut in and apologize on the other hostess's behalf. My friend said she wouldn't go there again.
Again, I booked a reservation for 1 pm, but since I was running late, I moved the reservation to 1.30. On open table they still had reservations for 1.15 and 1.30 pm open. When I got there by 1.15, I explained that i was afraid i'd be late so I moved my reservation to 1.30 however would appreciate it if they could seat me sooner if a spot became available. The lady told me they were full and I'd have to wait till 1.30. However, my friend who had gotten there right before and was was a white male, walked up to her and stated that his friend for the 1.30 had arrived and he'd like to be seated asap. Her tone was polite, and she said we'd be seated next, when she asked for the name, I walked up to the reception area and stated it was me. She blushed but I didn't challenge her. We were seated right away.
Service is poor. Too many people but not enough waiters. Food is less than last time I went.
I enjoyed myself so much I went two days in a row.. Thursday night was a date in the Midtown West location, Friday night was an introduction to my friends.
Thank you Flex as well for pitching in.
One of my favorite places the food is awesome and the environment makes you feel like your in an anime or something lol
Food was surprisingly good but the experience is slightly effected by the subpar and disengaged service staff.
Everyone loved this place. The meat was incredible, sushi-style plates held up nicely. I definitely recommend opting for a bbq-style meal. Excited to go back
As usual, Gyu-Kaku was great.
I have been there 30 or more times and have never been disappointed.
The food was absolutely amazing and the service was so good. Our waitress was very accommodating and attentive. The venue was very nice and clean too. Loved the avocado salad!
Was a great experience. We had to wait about 20 minutes later than our reservation but I understand that people don't always leave right away and therefore tables don't always open up. I was really impressed with the hostess and the manager when a woman at the table catty cornered to us was being an absolute monster and even threatened the hostess' job. Both hostess Elizabeth and the Manager remained professional, calm and poised. Not always easy when "the guest is always right" Ugh! good on yas!!!
Amazing food and experience! Fun and great environment.
It's great !
Family lunch - very nice
This was my wife and I's first time here of any of the locations. We made a reservation obviously. Had virtually no wait to be seated. I have some GI issues, so bathroom was used and I would say was clean enough compared to most Manhattan restrooms.
The food was good, not amazing. The service was good, everyone was friendly except the hostess and I read some other reviews saying the same thing. She doesn't even pick up her head. She doesn't even act like she wants to be there, perhaps the wrong career choice if not a people person. I felt that they were moving too quickly just to keep turning the table over. Don't get me wrong, I get it, more customers, more money, but you also want these customers to come back, right?
Great Happy Hour prices on drinks for the city.
With reservation, I was seated quickly. Within a few minutes we meet our server and drinks came soon after. Food was served quickly and was great. We were checked on often enough to feel like we mattered. Excellent service. Highly recommended
We are die hard fans, this visit, we found the meat portions lacking, it did not meet our typical expectations-
Lots of fun and makes eating out a great activity to share with friends and family.
Incredible night spend with my wife and baby. We would love to come back!
Good just a tad bit loud at times. Food is amazing! The new menu had new delicious foods to choose from.
Front desk made us wait 30 minutes plus. Totally rude. Have probably 150 check ins and they were rude
I love this location. I went to the East Village location and it was very poor quality. I was embarrassed that I had even recommended it. The Midtown NY (3rd ave.) location is the best!!! The people are nice, attentive and very accommodating.
Felt rushed. The drinks mls were no strong and no one told us how to cook the food