Gyu-Kaku - Edmonton, AB
Overall my experience wasn’t so bad, the speed of service is what killed it . We were seated upstairs and that was great but there was literally no server upstairs . We wanted to order more food and rice, we waited 5 minutes for a server to come , knowing that it took that long to get a bowl of rice ... we didn’t want to order more food .
Service is good - the waitress is very attentive to our requests. Food was okay, the portion sizes are very small compared to what is shown on the pictures.
Gyukaku seems to be the hottest ticket in town right now. I made a reservation for 9:00pm and unfortunately our group of 4 waited 45 mins to be seated at a table. No problem, we enjoy each others company. In the meantime, we chose to sit at the bar and have a drink. They have a wonderful selection of Japanese whiskeys as well as original cocktails plus some interesting spins on some traditional favourites (adding Sriracha & pickle juice to Caesars) that were quite tasty. When we were seated, our server was knowledgeable and friendly in guiding us through the process of what we could expect from the experience as we were all first timers for Japanese BBQ. We decided on doing one of their combos (the samurai combo??) mentioned in the menu and it was good value for how much food we received. Some notable items included the beef brisket, the filet mignon, the chicken thighs, beef noodles served in a stone bowl, and oddly enough, we all loved the salad we were served. To heighten the experience, included in the combo were appetizers (Karaage chicken, edamame, salad, among others) and dessert (choice between s'mores or ice cream) and all were delicious. In the end, before spending money on drinks, we all paid ~$50/person with a tip included in that sum. Gyukaku does a great job when it comes to educating patrons on what to expect from a Japanese BBQ experience as well as executing when it came to service and the quality of the food, but within our group, we discussed that a place like this could potentially benefit from instituting a 2.5 hr time limit on stays to ensure that customers turn over at a fast enough rate to avoid long wait times, especially during peak dinner times on Friday and Saturday. That being said, it won't deter me from coming back again hopefully sometime in the near future. :)
Highly recommend this place. Amazing experience and excellent food. Worth every penny!
We weren’t too sure what to expect but the experience of grilling your own marinated meats and veggies was fun. The negatives were that our calamari arrived cold, the server was inexperienced and our grill had one side hot and the other ineffective.
Had a great night out bbqing and sharing meat with friends.
Awesome place for lunch on workday.
Great service. Very great staff
Not terrible for a first time. However, the menu is not consistent across all locations and you don't get an all-you-can eat option. Portions were noticeably small but the flavor and quality was decent however, not worth the price of the meal.
Don't bring an empty stomach if this is your first time. Head to a different location that has an all you can eat option. May consider returning once my wallet recovers
Service was great, food was great, not overly noisy but not quiet, will be bringing my friends and family again!
Great new addition to downtown Edmonton! The food and service was amazing.
The dishes are coming out quite slow but overall experience is enjoyable.
Do not enjoy sitting on the second level because there’s only one guy working on the whole floor which meant service was slow. Sauces were not readily available on the table. Getting water took awhile. Food was slow. He said kitchen was backed up. We had to double check to ensure we got all our meat, which we didn’t until we questioned him. It was a birthday dinner with no birthday treat provided. The food was good. Just wish the waiter had more help upstairs.
Loved the overall atmosphere in the restaurant! The meat was juicy and tender, rice was cooked perfectly, sauces are delicious and the value combos are definitely worth it! Service was great, just hope that explaining the different meat dishes and cook times would be more clear but overall a wonderful place and I will definitely be back :)
our server David was great and the guy who welcomed us when we got in was great. The food was great and the atmosphere at the place too. thanks to you people i had a fun and memorable birthday.
Food was amazing! Service was good but it took a little bit for them to get me a fork and refill our water. Noise levels were expected with an open type of restaurant. I did see they had a wheelchair accessible lift, and they’re accommodating for people who have trouble walking. Keep up the great work guys!
The food was good 🥰😊👍
Very slow service
good food. bad service. i know they just opened, but really they got to do better. also lose the guy with a pony tail.
Busy Saturday. Made reservations, they were a little slow with getting us out table, but service after that was outstanding! Food portions were a little small, but in the end was very filling - fairly good prices. Would go again! Taste is King. And they delivered! Well done!
The foods are excellent. Our server was very friendly and helpful on helping us to choose what good for our group.
Didn’t change the grill as often. Took awhile for water to be refilled. Had to ask a couple of times and table was too small for 5
Great evening and good food. Will be back!
Fantastic as always. Great service! Will of course return
Amazing food and great value for your money! Went once for dinner and once for lunch, dinner was great however lunch took longer than anticipated and I wouldn't recommend it if you are going during your lunch break
Their ventilation system is definitely very unique and features a downdraft smoke free roaster. It feels great to finally go to a JBBQ/KBBQ restaurant and not smell like food afterwards. Furthermore, they have a reward system that many other JBBQ/KBBQs do not have, it is also very easy to use.
Food was great. Definitely worth it. Enjoyed the evening here with my wife.
10 minutes after seating, we were approached for the first time. Approximately 5 minutes later, we ordered the 2-person Geisha meal with drinks, all at once. 10 minutes later, we still hadn't received water and about 15 minutes later we received cocktails. Yes... 25 minutes for water and 30-35 minutes for cocktails. We actually received our salad BEFORE any beverage, and our miso soup approximately 3/4 of the way through our meal. There was an obvious lack of continuity between all staff members.
The food was flavourful (dessert being the exception). The issue was with the cooking process; unclear instructions, our grill was not replaced/oiled fast enough to prevent food from sticking, chopsticks melting on the grill with minimal exposure to heat. The dessert option we chose was ice cream. Our server mentioned a 3 flavour variety (green tea, black sesame, vanilla) We were served what was clearly store-bought vanilla with what I would describe as store-bought butterscotch sauce. When we inquired, we were told they were 'out' of the other flavours. We were not informed beforehand.
I understand it may have been a somewhat soft-opening, but the restaurant was clearly unprepared for what was a 2-person reservation... at 8PM... ordering from the pre-set menu.
Needless to say, a very disappointing dining experience.
Brought my wife and our sons. All had a good time.
The food was worth the money, the ambiance was nice too. Our server May was friendly, nice and was calm even though she was obviously busy. The hostess needs to be more friendlier though, she wasn’t rude but she wasn’t smiling at all, she must be tired cause the place was packed when we went there.But overall I would definitely recommend this place.
Loved this place will be making multiple trips. Love how modern yet cosy the interior is, the prices are justified, burnt a few pieces but they were still delicious and the waiters were quick to finish the job. The only urk is that I had to stand in the stall for 15 minutes waiting because there's only 1 sink and 2 ladies were taking it up fixing their make up lol
The food is incredible, the service is amazing and the prices are reasonable.
Really good food, excellent flavours and a really fun experience. This is definitely a special occasion restaurant, based on price, but it is definitely highly recommended.
Really enjoyed it overall, had to wait a bit for my table though but overall not a big deal.
Our server was great actually.
Perfect timing keep coming back for asking if we need anything.
Hood quality of food , especially the beef steak!
We will definitely come back and bring family to come !
Great food, excellent service. Everything came at a good pace, and side dishes were amazing! Garlic noodles were my favorite!
Great food, great service and great prices! Already planning another visit.
First time going. Enjoyed every dish! Atmosphere was inviting!
Food options were good. Portions were more than we could handle. The service was great. Nice setup in this location.