Service started out slow, especially the bar orders, but once we ordered food it came out in a timely manner. It was a fun place! Our kids loved it! And the desserts were so fun! Will definitely go back!
Our grill was not hot for most of the meal. Our service was slow. The Men's restroom was not very clean. We have been to this restaurant many times before. This was the first disappointing experience.
We went here for a girls night, and had a great time. The service was extremely fast tonight, usually it can be a little slow. We had a great time.
Food was great, service lacked. Hope well enough I go back, that changes. Love the restaurant, the food, the atmosphere, I just wish that the service was better. They really lacked and getting any type of alcoholic beverage out, seemed like they were short-staffed, but it wasn't very busy.
The Inter-active dining experience by cooking your own meat was so much fun. Great to have a leisurely dinner and talk with people. Drinks were also delicious.
The menu has nice variety of food to choose from. The food was excellent. Each meat that we ordered has its own distinct flavor. Has a nice selection of desserts. The service was quick and professional. It was a very nice first dining experience at Gyu Kanu.
We made reservation and arrived on time. But still waited for 20 minutes. One group with same size that just walked in later than us but get their table earlier. What is the meaning for reservation?!
It really didn't help having reservations through open table because despite us being on time, we weren't seated until 30 minutes after our reservation time because "the table for us had people that were sitting there for 3 1/2 hours" according to them. I'm not sure why that's our problem? We were also repeatedly ignored by the hostess when we tried to ask when we'd be seated. When we were finally seated and had been there for about 45 minutes, we all started feeling the pressure from the staff that we should quickly pay and leave. They were trying to turn around the tables and we felt very rushed and not relaxed there. Will not be going back!
I went of OC restaurant week and boy was the service slow. I had to ask for my meat after waiting for 30 -40 mins to grill it...
Service was horrible